how do you live chat on the apple online store?

Discussion in 'Buying Tips and Advice' started by SBik2, Nov 5, 2006.

  1. SBik2 macrumors 6502a

    SBik2

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    #1
    ive done it before when i was buying my MacBook but i need it again and cant seem to find it... Any help?
     
  2. backsidetailsli macrumors 65816

    backsidetailsli

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    #2
    i was wondering the same thing. an employee at the apple store told me about this and i never could find it!
     
  3. Ladybug macrumors 65816

    Ladybug

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    #3
    If you select the product you're interested in, and look to the far right along the product description area, you will see a live chat now icon.
     

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  4. SBik2 thread starter macrumors 6502a

    SBik2

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    #4
    Im not seeing it...
     

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  5. backsidetailsli macrumors 65816

    backsidetailsli

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  6. SBik2 thread starter macrumors 6502a

    SBik2

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    #6
    Im in the US but..... I dont know why it wont show up...
     
  7. Ladybug macrumors 65816

    Ladybug

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    #7
    I've checked the site with both Safari and Omniweb. The Chat Now icon loads using both browsers...you might try making the browser window a little wider. Not sure thats the issue but noticed it missing when I was loading in Omniweb, so I made my window a tad wider and it popped up. Could be just coincidence though.
     
  8. aristobrat macrumors G4

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    #8
    The Chat now icon is the last thing to load on the page for me. i.e. you have to let the page sit for 2-3 seconds before it appears.
     
  9. SBik2 thread starter macrumors 6502a

    SBik2

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    #9
    Still no:mad:
     
  10. Ladybug macrumors 65816

    Ladybug

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    #10
    I checked it using Firefox as well..I think you're right about it being the last thing to load on the page. If you're having problems, I'd hit reload a few times or try a different browser perhaps.
     
  11. thicke macrumors newbie

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    #11
    I don't think the chat thing is "always on". I've seen it sometimes, other I have not. I would be willing to bet real cash money that the only time this is available is when there are agents sitting idle. I'll try to find out. I have some co-workers who are working at Apple on projects involving their contact centers, but they mostly just working from the telephony side, so they might not know.
     
  12. SBik2 thread starter macrumors 6502a

    SBik2

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    #12
    Still not and ive used it in my 3 browsers... (safari,AOL,firefox.....)
     
  13. WildCowboy Administrator/Editor

    WildCowboy

    Staff Member

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    #13
    FWIW, I don't see anything either in any of my browsers. (Don't remember ever seeing it.)

    There's clearly an external item loading from liveperson.net, which is a chat service. But it's only 28 bytes.

    Picture 2.png
     
  14. thicke macrumors newbie

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    #14
    Well, in case anyone hasn't seen it already, this was only available in the EDU store. It'll be rolled out to the whole online store soon.
     
  15. buffalo macrumors 65816

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    #15
    I had never noticed this option, but it displays for me. It loaded quicker on Firefox, but then eventually popped up on Safari. Probably took 20-30 seconds.
     
  16. sepu macrumors regular

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    Nov 18, 2006
    #16
    just in case you have to have javascript enabled ...

    and its always on the bottom of the page ... when you are in the store
     
  17. jessep28 macrumors 6502

    jessep28

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    #17
    I wonder if this is an IBM exclusive option. When I am at the store on my school PC's, the option is always available. However, Safari and Firefox never display the option on my Mac.
     
  18. jessep28 macrumors 6502

    jessep28

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