i have a question for anyone and everyone who has had to go thru AppleCare for a warranty issue... let's say my powerbook has a couple of dents and bruises. all of the dents and bruises occured within 3 months after buying my powerbook. 8 months later, my hard drive fails. i call AppleCare and explain the problem and they decide the hard drive needs to be replaced. they ask "does your powerbook show any signs of damage, such as bruises and/or scratches?" i reply, "yes, it does." the AppleCare tech replies, "ok, you can send in your powerbook for repair, but if we come to the conclusion that your hard drive in your powerbook failed due to the damage you have caused to your powerbook, we will have to charge you." now, my question is...even if the hard drive did fail or did not fail due to the damage with my powerbook, how can apple really tell what the cause was? are they going to disect the hard drive, run scientific lab tests on it, and determine whether or not the hard drive failed due to the powerbook damage that occured within 3 months after the powerbook was purchased? all of this confuses me. the main reason why i am asking this is this: my gf dented the front left corner of her powerbook about a month ago. everything is working fine, and it is just a small dent. however, if something decides to stop working before the warranty expires, say the optical drive, how would apple know if that dent really caused it or not? and would they blame that dent to be the cause? it worries me because powerbooks are suspectible to damage easier than other notebooks. yes, i know you are not supposed to drop them. accidents do happen though. i am just worried that something like this could happen in the future. even if a banged up powerbook functions fine for months and months before the warranty expires, and then one day, the logic board decides to crap out, why do i believe apple would blame it on the damage just because they don't want to replace the logic board? i haven't had to deal with apple in this manner which is why i am asking these questions. maybe there are those of you here on these boards that have run into these exact situations. if so, could you please share you expierences? i always read how apple has great service/support, but then there are those that have been stiffed harshly by apple as well. these are the types of things that make my head spin. thank you for your time.