How does the ipod warranty work?

Discussion in 'Buying Tips and Advice' started by ssj300, Apr 22, 2006.

  1. ssj300 macrumors member

    Joined:
    Jun 14, 2005
    #1
    well the ipod nano i bought in septemeber or october stop functioning in the sense tat my pc wouldn't recognize it. neither will my other pc or mac.

    "device not recognized" (tried all the resets and everything)
    also the headphones are static-y

    i bought the ipod online but will the ipod store replace my headphones and nano? or will i need to send it in.
     
  2. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #2
    So, are you saying you bought the iPod from the Apple Online Store or from a third party reseller?

    Also, does iPod Software Updater recognise the iPod? Sometimes this app has more luck than Explorer, Finder and iTunes. If it does, you could try restoring the firmware. :)

    In other news, Apple has a page named the 5 Rs of iPods. Have you tried everything there?
     
  3. eva01 macrumors 601

    eva01

    Joined:
    Feb 22, 2005
    Location:
    Gah! Plymouth
    #3
    And to add the MJs post you may be able to bring it into an apple store for a replacement if you are under warranty (forget how long warranty for iPods is) they may replacement on the spot or they will send it in for repair.

    Also does disk utility or system profiler recognize iPod or some device attached?

    Have you tried a different USB cord or tried a different iPod with the same cord to make sure it isn't the wire that is fried.
     
  4. ssj300 thread starter macrumors member

    Joined:
    Jun 14, 2005
    #4
    bought the nano @ apple.com
    like i said (tried all the resets and everything)
    5 r's
    multiple usb ports
    multiple computers
    im just gonna have to waste my time bus-ing to the ipod store

    realized that all of my ipods have had a problem.



    i shud start a poll "did your ipod ever had a problem"
    i put 10 dollars on 100% on a truthful yes.
     
  5. eva01 macrumors 601

    eva01

    Joined:
    Feb 22, 2005
    Location:
    Gah! Plymouth
    #5
    My Two haven't. My brother's mini hasn't. My girlfriends nano hasn't. My brother's girlfriend's hasn't......
     
  6. Marlon_JBT macrumors 6502

    Joined:
    Sep 22, 2003
    Location:
    Detroit, Michigan
    #6
    Mine hasn't had a problem.

    My sister's hasn't had a problem.

    My friend's 1G 5GB hasn't had a problem.

    So will you be writing us a check for $10? :) :D I also take PayPal. :p
     
  7. shrhaider macrumors member

    shrhaider

    Joined:
    Jan 10, 2006
    Location:
    Seoul
    #7
    my 4g had a problem. it died. and so did my brother's. I was lucky, it was just before the warranty expired, and they gave me a new one. I've had that one a year now, and the battery is starting to turn to *****.
     
  8. gman71882 macrumors 6502

    gman71882

    Joined:
    Jan 12, 2005
    Location:
    Houston, Tx
    #8
    I remember filling out an online suport page for a client who had a prob with her Ipod. They sent her a new one and she sent the old one back, No questions asked. it was about 4 months old at the time of replacement.
     
  9. crazydrumma macrumors regular

    Joined:
    Jan 31, 2006
    Location:
    Chicago
    #9
    Oh, I had a problem with my iPod, but that was because I dropped it about 6 feet off of the ground onto concrete, and it gave up the ghost... other than that, I've never had a problem. What you need to do is try everything possible on your own to get it working again. If you can't, go to www.apple.com and go to iPod support. Then, ask for repairs. I can't recall which link it is on the page, but it's easy to find. They will ask you questions about what happened, and when you bought your iPod. I got mine in October, but I couldn't remember the specific date. You can guestimate, though. Once you answer their questions, they will ship you an empty box to put it in, free of charge, and have a return label in the box to ship back, so you don't have to pay anything. Then, they will send you a new one in the mail. That's what happened to me. The iPod warranty is one year, so you should be covered, no problem. If I can remember correctly, them sending me the box, me shipping the iPod to california, and Apple sending me a new one took about 5 days. It was fast. Hope that helps!
     
  10. Kingsly macrumors 68040

    Kingsly

    #10
    My iPod is fine, but my pre-iPod MP3 player got shocked and it cooked the internals... headphones were static-y. So yeah, I bet your nano is fried. Call 1-800-APL-CARE and get a new one.
     
  11. solvs macrumors 603

    solvs

    Joined:
    Jun 25, 2002
    Location:
    LaLaLand, CA
    #11
    My mini worked great, but then I sold it and bought a shuffle. Had a weird staticy problem when I dropped it, but after jiggling the headphone jack, seems to be working fine and has been for months. Some people seem to get unlucky and after they've had one problem, seem to be able to spot new problems right away, whereas most of us wouldn't think about it unless it got serious. Electronics, especially nowadays, are fickle. I've had issues with some of my Sony stuff, as have others, but then I have some other Sony stuff that works great and continues to do so.

    All iPods have a year hardware warranty, more if you buy the extension. Call Apple, then see if you can either set up an appointment to bring it in to an Apple store or mail it back. I'd do the in-store if you can.
     

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