How many problems until replacement?

Discussion in 'Buying Tips and Advice' started by kterzino, Jan 17, 2007.

  1. kterzino macrumors newbie

    Joined:
    Aug 18, 2003
    Location:
    Buffalo, NY
    #1
    Hi gang,

    I've had a ton of problems with my 17-in Powerbook G4. It worked great for 2 years, and then it started dying.

    I have called AppleCare numerous times, have gone to the Apple store for help many times, and have sent the computer in for several repairs.

    Repairs:
    1. Right out of the box, the Airport card didn't work; had to be replaced.
    2. Had the hard drive replaced [SMART status failing so I sent it in]
    3. Had the battery replaced; problem charging; may have changed out some of the charging components [i don't remember]
    4. Had the logic board replaced
    5. Had the Airport card replaced [again]

    I just got the computer back, and it's having the same problems [i.e., freezing all the time; constant Kernel panic with NO pattern at all]

    I just called them and wanted a list of all the times I've called and sent in the computer, and the Applecare guy put me through to a customer service person, who discussed replacement.

    Have any of you had your computer replaced by Apple? What does it take? I just don't know what else they are going to replace before they decide it's just no use anymore!

    Thanks in advance,
    kari :)
     
  2. Reflow macrumors 68000

    Reflow

    Joined:
    Mar 30, 2005
    Location:
    NJ/PHL
    #2
    Well it looks like your getting your replacement very soon if they already started talking about it to you
     
  3. 2tallyAwesome macrumors regular

    Joined:
    Jan 16, 2007
    #3
    I recently had my ibook replaced with a macbook.

    It took 4 repairs for them to recognize mine as available for repair. After 3 I asked but they refused, however the 4th one was the charm. Just press the Customer Relations Agent until you get a favorable reponse.
     
  4. SmurfBoxMasta macrumors 65816

    SmurfBoxMasta

    Joined:
    Nov 24, 2005
    Location:
    I'm only really here at night.
    #4
    MOST states have "lemon laws" that say that after 3 attempts to repair an item, it is eligible for full replacement.....

    check with your state's BBB or Consumer Affairs Agency :p
     
  5. AlBDamned macrumors 68030

    AlBDamned

    Joined:
    Mar 14, 2005
    #5
    Across the forum the general consensus seems to be three major problems. With your Logic board replaced and it still messing up that would mean two, plus the others - and the fact that you've got Applecare, i'd say you're pretty close to getting a new machine. Will probably be today's equivalent - so a 17" MBP, which would be very nice!
     

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