How to cancel ATT pre-order?

Discussion in 'iPhone' started by macintosh.apple, Jun 12, 2009.

  1. macrumors 6502

    Joined:
    May 26, 2008
    #1
    Hi, I placed a pre-order on the 3G S, but I have recently decided to wait to upgrade. Is there a way I can cancel my pre-order? :confused:
     
  2. macrumors 68030

    .Andy

    Joined:
    Jul 18, 2004
    Location:
    The Mergui Archipelago
    #2
    You could ring them. Alternatively leave it to me I'll chase it up for you.
     
  3. macrumors 6502

    Joined:
    Mar 27, 2007
    #3
    If you pre-ordered in a store, you will probably have to go back to that store with your receipt to cancel it. If you pre-ordered it online or over the phone, I would give AT&T sales a call to cancel it.
     
  4. macrumors 6502

    JoelMarcey

    Joined:
    Jun 9, 2009
    Location:
    Northern California
    #4
    I know there is no way to do it online. I have heard that AT&T frowned on canceling orders, so many people refuse delivery.

    Has anyone had success canceling an order over the phone with a rep?
     
  5. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #5
    I thought that if you didnt go pick it up within 7 days they just sell it to someone else and refund your purchase.
    Not 100% though
     
  6. macrumors member

    Joined:
    Jun 9, 2009
    #6
    it actually tells you online. I think you refuse it upon delivery or accept it and not activate it then return it. That's the only way, you can't do it before. You have to wait til you get it.
     
  7. macrumors regular

    Joined:
    Sep 14, 2007
    #7
    If you preordered it in a brick and mortar AT&T store, you have to wait until it actually ships to the store to cancel the order. That's what the rep said when I placed my order. Not sure how it works online though.
     
  8. macrumors regular

    Joined:
    Mar 8, 2008
    #8
    I decided to cancel my online pre-order and do in-store instead of delivery (luckily not too many pre-orders at the particular AT&T store I went to), as I figured I would be more likely to get one on the release date.

    All I had to do in my case was dial the Premier 800 number and cancel the order. They didn't give me any issues or say they couldn't do it. I received a cancellation e-mail within 15 minutes. Of course my initial order was on the 10th, so maybe that fit within the cancellation window, or Premier doesn't mess around..
     

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