How to contact ATT Premier???

Discussion in 'iPhone' started by violaguy5, Jun 17, 2010.

  1. macrumors member

    Joined:
    Jun 16, 2010
    #1
    So I've been trying to fix my credit card address, with absolutely no success. Since Tuesday I have called the Premier number 1-866-499-8008 TWENTY-SIX times....and I have only gotten through to a CS rep ONE time :mad:

    Anyhow, I need to get this address fixed or else my card cannot be charged but every time, the system hangs up on me citing a high volume of calls. Has anyone found a better way to contact ATT premier?
     
  2. macrumors 6502

    Joined:
    Mar 15, 2010
    #2
  3. macrumors 6502a

    Joined:
    Apr 25, 2006
    #3
    I kept getting that message too. Did the 611 number work or regualr AT&T Support? How about an AT&T store?
     
  4. macrumors regular

    thehopscotch

    Joined:
    Dec 7, 2009
    Location:
    US
    #4
    Dial 611 if you have an AT&T phone already. When I do this, it automatically sends me to the business services, since I have a FAN. I called yesterday and got a CSR immediately.
     
  5. thread starter macrumors member

    Joined:
    Jun 16, 2010
    #5
    YAY!!! I finally got through with the regular Premier number and had my problem resolved easily. My lesson learned: There are actually helpful and knowledgeable CS reps out there; it just takes hours to find them. They even fixed my order page to say June 15 instead of June 16. :cool:
     
  6. macrumors 6502a

    mikeydeezy

    Joined:
    Jun 15, 2010
    Location:
    MN, USA
    #6
    Lucky. I can't even get put in the phone queue. I keep getting that pre recorded call later message. :mad:
     

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