How would I contact iTunes about an app that DOESNT work at all on my ipad.

Discussion in 'iPad Apps' started by OverSpun, Jun 13, 2010.

  1. macrumors 6502a

    OverSpun

    Joined:
    Sep 12, 2006
    Location:
    California
    #1
    I sent them a reported a problem in the app. They NEVER responded me. Ive never used the app once because it was crashing all the time so it was a huge waste of money since it was $10 about IM+. Since because of the problems, I bought Beejive on my ipad. Its great though...

    How would I talk to itunes now about this and try to get a refund on it. I emailed that company since the first day i bought it and emailed them each few days. They STILL didnt upgrade their app still just to check and see and i havent used it.

    Any ideas everyone? I cant report the app from my invoice again because it says its a couple weeks when I sent that to apple.

    Thanks! Sorry if this is same problem made a thread about. Ive been searching alot and couldnt find nothing. :(
     
  2. macrumors 65816

    CristobalHuet

    Joined:
    Jan 18, 2008
    Location:
    Montreal
  3. macrumors 6502

    j3yq

    Joined:
    Dec 16, 2007
    Location:
    Iowa
    #3
    Email them?
     
  4. thread starter macrumors 6502a

    OverSpun

    Joined:
    Sep 12, 2006
    Location:
    California
    #4
    Hey guys-

    A few of months and I lost my hearing loss. I can't watch the video on cnet. :(

    Any how I could do it? Thanks!
     
  5. macrumors 601

    brand

    Joined:
    Oct 3, 2006
    Location:
    127.0.0.1
    #5
    If you lost your hearing loss then you should be able to hear, correct?

    So is your problem with the video or audio?
     
  6. thread starter macrumors 6502a

    OverSpun

    Joined:
    Sep 12, 2006
    Location:
    California
    #6
    I can't hear now. Few months I was diagnosed of leukemia. I lost my hearing now. If you could help me. Thanks.
     
  7. macrumors 6502a

    upaymeifixit

    Joined:
    Feb 13, 2009
    #7
    I would go to an apple store or to get your iPad fixed because IM+ does work for the iPad as well as the iPhone, just not on iOS4. If nothing else you could just wait, they will most likely have an update soon.
     
  8. macrumors 65816

    CristobalHuet

    Joined:
    Jan 18, 2008
    Location:
    Montreal
    #8
    I'm so sorry :(

    Basically login to your iTunes account on iTunes (view account), then go to Purchase History, find the app you bought, click on the arrow to the left of the name in the list, and go to "report a problem" and "I inadvertently purchased this app".

    Yes, that's a lie, but if it's not working for you, they won't refund you...this way, you'll get a refund. I haven't used it myself.
     
  9. macrumors 6502

    Joined:
    Apr 6, 2009
    #9
  10. thread starter macrumors 6502a

    OverSpun

    Joined:
    Sep 12, 2006
    Location:
    California
    #10
    Well my iPad is fine.. That I'm+ is terrible. I hated that app. I'd rather spend that cash on cooler apps.
     
  11. thread starter macrumors 6502a

    OverSpun

    Joined:
    Sep 12, 2006
    Location:
    California
    #11
    Thank you. Appreciated. :)
     
  12. thread starter macrumors 6502a

    OverSpun

    Joined:
    Sep 12, 2006
    Location:
    California
    #12
    I bought it on may 11th and it sucks. I bought beejive and it's way better. I love beejive.
     
  13. macrumors 6502

    Joined:
    Apr 6, 2009
    #13
    Were you able to get the money back easily from the first app?
     
  14. macrumors 6502a

    arctic

    Joined:
    Jun 18, 2008
    #14
    Hmmmm.... so you said it's not working? I think you just want your money back because you like BeeJive better.(?)

    And your OP:

     

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