HP printer doesn't work after ML upgrade

Discussion in 'Mac Basics and Help' started by EmmaLouise, Jan 21, 2013.

  1. macrumors member

    Aug 2, 2010
    Andalucia, Spain
    OMG why do they call it an upgrade when all it does is cause problems :mad: when I upgrade a hotel room its something good!

    My printer now doesn't work.... I have no idea what to do to get it working again :(

    It is an HP PSC 2350 all in one series...

    Please help!
  2. macrumors 603


    Mar 2, 2008
    Always a day away
    Your driver might not be compatible with the new OS. Go to HP's website and download the current drivers for your printer.
  3. macrumors 6502

    Sep 28, 2009
    You can not download drivers for the vast majority of printers from the manufacturers nowadays for OS X 10.7 & 10.8 as they are now included, admittedly optionally, with the operating system.

    Go to Print & Scan and add a new copy of the printer there and you should be prompted to download the correct software. Also to force the software to be up to date do a manual software update after you have installed the printer.

    The printer is quite old, but generally HP printers have been supported for quite long periods.



    see http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01664444&lc=en&cc=uk&dlc=en&product=421997#N45
  4. righteye, Jan 21, 2013
    Last edited: Jan 21, 2013

    macrumors 6502

    Aug 29, 2011
    I know its no help now but its something for anyone to be very wary of when "upgrading" the OS.
    If the Printer/scanner is not so recent it may be difficult to get a driver that will work or if it does some changes may occur with my Epson R2400 the updated driver lost the all important "colour management off" setting this lead me to stick to SL (lion was on a separate drive while i found out any issues)
    My scanner had no driver for it also and although third party solutions are available it was another reason to stick to SL.
    Hope you find a solution for yours.
    Edit; also be careful when an Apple software update occurs check all the items individually and see exactly what its trying to update, i keep any printer driver boxes unchecked if it works leave well alone.
  5. macrumors regular


    Sep 6, 2008
  6. thread starter macrumors member

    Aug 2, 2010
    Andalucia, Spain
    Nope my printer is not on the list...

    I have updated everything and ML is simply not recognizing my printer...

    I need to go back to SL :mad:
  7. Wolffie, Feb 9, 2013
    Last edited: Feb 9, 2013

    macrumors regular


    Sep 6, 2008
    You stated your printer was "HP PSC 2350"
    It is the third one listed up from the "HP Officejet printers" Headline.
    Listed as "HP PSC 2350 Series"
    Per HP your printer is supported on ML.

    Check your cables, directly plugged into the Mac?, check your power, check your Mac App Store updates.

    Have you found another solution by now?

    Edit: Add below
    Have you tried this?
    If the same persists, download and install this package:

    If there si still no difference try resetting the printing system, re-add the printer and check for any change:
    *Be aware that resetting the printer system will remove any existing print queue and reset any customized driver settings.

    Click the Apple menu, and then click System Preferences .
    Select Print & Scan.
    Right-click (or Ctrl + click) your product in the Printers list in the left panel, and then click Reset printing system .
    Click OK to confirm the reset.
    Type your user Name and Password .
    Click OK . The printing system resets.

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