Hulu unavailable - how to test/solve this on my network?

Discussion in 'Apple TV and Home Theater' started by Sean Dempsey, Nov 10, 2012.

  1. macrumors 68000

    Sean Dempsey

    Joined:
    Aug 7, 2006
    #1
    I have a problem Hulu has become so slow that it just times out when trying to watch any video.

    My internet is around 50down/20up and tests fine. Hulu works great on my computer as well. It's just on the apple tv.

    I currently have everything running to a gigabit switch, which plugs into a new Airport Extreme base stattion, which is set to run in bridged mode since my internet modem/router uses a NAT and needs to log in via pppoe.

    How can I go about fixing, or at least figuring out, why Hulu just refuses to work? This is on 2 different Apple TV's in two different rooms, also.
     
  2. macrumors 601

    Joined:
    Aug 27, 2012
    #2
    As often suggested, run a ethernet between ATV and switch, don't use WIFI.

    Failing that, OK. I'd check the MTU. Normally this is 1500 bytes but there is a known problem with PPOE systems where you have to manually set MTU to something lower like 1420. I do not know if the ATV lets you manually set this item.
     
  3. thread starter macrumors 68000

    Sean Dempsey

    Joined:
    Aug 7, 2006
    #3
    Yes, it is all wired Ethernet to the switch. There is no wifi in the chain.

    As far as setting MTU, where would I do this?
     
  4. macrumors regular

    Joined:
    Sep 14, 2009
    #4
    Try putting your Apple TV on Wi-Fi instead of Ethernet. I know it's counter-intuitive, but there is apparently a bug in the latest Apple TV software version that makes it work poorly over Ethernet. I have experienced similar problems, and switching to Wi-Fi has helped noticeably. I plan to switch back to Ethernet if/when Apple fixes this bug.
     

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