I know people have been having serious problems with AppleCare lately, all sorts of bad experiences. I have to point that I just had a great experience with them. On my PowerBook's power adapter, right up by the part that plugs into the laptop, the plastic had separted from the plug and the wire was frayed. It didn't charge, and it got extremely hot. I went into the Cherry Creek store here, pulled out the adapter; Scott, the genius working right then, took one look at it, walked out, got a new off the shelf and handed it to me, got the serial off my computer, and thanked me for coming in. 90 seconds at the most. No hassle, no questions, no charges. Simple as that. Here's to you, AppleCare!