I am computer literate

Discussion in 'Community Discussion' started by superbovine, Mar 27, 2006.

  1. superbovine macrumors 68030

    superbovine

    Joined:
    Nov 7, 2003
    #1
    I got this off the CentOS mailing list, I got a good laugh from it.

    http://www.theregister.co.uk/2006/03/24/tuttle_centos/

     
  2. kiwi-in-uk macrumors 6502a

    Joined:
    Sep 22, 2004
    Location:
    AU
    #2
    Absolutely the faults of VIDIA, CentOS and the new website host.

    Regardless of whether Taylor had, or claimed to have, IT experience, those three organisations (together) supplied substandard products and services that took the internal PCs out of action and confused a paying customer.

    If VIDIA's argument was that they no longer provide hosting services then why did their reinstall affect the web site?

    The customer (Taylor) has every right to be worried that this can happen without his knowledge, should be annoyed that the reinstalled Apache boilerplate was not modified to contain useful contact information, should be annoyed with both organisations for substandard customer communication.

    He should also upgrade his IT governance to prevent what appears to be unauthorised access by VIDIA after they stopped hosting the web site.
     
  3. yg17 macrumors G5

    yg17

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    Location:
    St. Louis, MO
    #3
    You've got to be kidding me. The one and only person who gets the blame is the host. CentOS isn't to blame. Their OS was being used, the server crashed (probably not Cent's fault and more likely faulty hardware). What could Cent do about that? The host is the only group who should get the blame...and even then, I wouldn't blame them too much because a server ****ing up is beyond their control. They should've e-mailed this jerkoff the second the site went down to tell him, however.
     
  4. superbovine thread starter macrumors 68030

    superbovine

    Joined:
    Nov 7, 2003
    #4
    bahahahahahah...

    First off, CentOS isn't a sub-standard product is it a clone of redhat enterprise. Second, the software part of CentOS in question was a apache server which is the same code that runs on OS X. The next thing was the server was configured incorrectly due to a crash which has nothing to with CentOS being substandard because redhat enterprise/centos runs a lot of very big projects in this world and has garnered a great reputation. I imagine a lot of things you use everyday from using your ATM card to surfing the web probably runs through a redhat/centos box at some point several times a day. Granted the OS did crash, but everything in this world has a failure rate. The problem was the person complaining was ignorant to his situation and didn't understand the simplistic nature of the problem, and as the author of the article alludes the manager probably feels like a dumbass once the real solution was presented due to his non-responsive nature. If he didn't make a complaint to the FBI once their tech division got a hold of it they would probably laughed in his face because the problem was a configuration and not some evil plot.
     
  5. kiwi-in-uk macrumors 6502a

    Joined:
    Sep 22, 2004
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    AU
    #5
    You both miss the point:

    The CentOS system should not present an end user with a cryptic technical message - whether in a system recovery situation or on a new install. If there is the slghtest chance that the Apache boilerplate could be seen by an end user then it should be modified by the system distributor or installer to provide end user instructions. To a technically naive user the boilerplate is akin to a BSOD. It seems that we have not made much progress over the past 20 years.

    The CentOS support people tried to explain system issues to someone who (while he might well have expertise in other IT technologies) clearly had no knowledge of Apache.

    VIDIA denied responsibility, then admitted that their crash and subsequent reinstall had in fact affected the web site.

    So ... (1) a deficient system [allowing users to see cryptic screens without offering any explanation] ... (2) allowing technical staff - however well meaning - to talk to an obvious technical naïf [big mistake!!!] ... (3) the other crowd mismanaging the web site software.
     
  6. superbovine thread starter macrumors 68030

    superbovine

    Joined:
    Nov 7, 2003
    #6
    Please explain to me how the Apache boilerplate is confusing and warrants a call to the fbi to force someone to uninstall software that they didn't install in the first place. if you read the page, it does tell exactly what the person should do which was in the end the correct answer. there isn't anything cryptic about it. it spells out in plain english what to do, for a non-technical person to handle the situation.

    Let's see here...

    hmmm....CentOS is to blame because of Apache cryptic message? oh wait, let us disregard the fact the CentOS went beyond the call of duty to find out the problem for free. I generally charge $25/hr.
     

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  7. kiwi-in-uk macrumors 6502a

    Joined:
    Sep 22, 2004
    Location:
    AU
    #7
    So if he was seeing the standard Apache boilerplate, why would he call CentOS? Somewhere in his frustration and confusion some form of documentation led him to CentOS.

    And why on earth did a CentOS tech expert try to deal with an irate end user?

    I applaud CentOS for "going beyond the call of duty" (and I would probably have charged for it myself, but not at the same rate that you charge) but I maintain that the whole debacle could have been averted from the response to the first email to CentOS and should have been handled better by all three vendors involved.

    I might not have used the same approach as the customer in this case, but I have seen enough vendor avoidance behaviours to understand why this guy got very frustrated very quickly.
     
  8. Stella macrumors 604

    Stella

    Joined:
    Apr 21, 2003
    Location:
    Canada
    #8
    After reading some of the messages in this thread, it appears that dear old Jerry Taylor is not the only one who has dreams of being 'computer literate'....

    Here is the boiler plate in question...
    http://centos.hughesjr.com/testing/noindex_new.html

    Hardly cryptic.

    CentOS indeed went over the call of duty, as the boiler plate says, CentOS is not responsible, and cannot be, for website installations ( assuming the distro works OK )....and explicitly states:

    "Note:

    CentOS is an Operating System and it is used to power this website; however, the webserver is owned by the domain owner and not the CentOS Project. If you have issues with the content of this site, contact the owner of the domain, not the CentOS project.

    Unless this server is on the CentOS.org domain, the CentOS Project doesn't have anything to do with the content on this webserver or any e-mails that directed you to this site."
     
  9. Queso macrumors G4

    Joined:
    Mar 4, 2006
    #9
    It must be really sh*tty being an FBI agent these days. Every little thing that goes wrong through error is attributed to CRIME and/or TERRORISM. They must hate to waste their time on this type of crap when I'm sure there's way more important stuff they could be doing.

    Soon it'll be the cry of every child in the playground. "Ouch, you hit me. I'm calling the FBI!!"
     
  10. saabmp3 macrumors 6502a

    Joined:
    Jul 22, 2002
    Location:
    Tacoma, WA
    #10

    Re-read the email conversation. First off, the CentOS guy didn't know who the third parties were, he had to investigate himself to find out. Second, it's not his responsability, he did it to help out.

    I'm starting to think that kiwi is actually Jerry.....

    Ben
     
  11. greatdevourer macrumors 68000

    Joined:
    Aug 5, 2005
    #11
    How long before someone from the community actually breaks in and changes the homepage to:

    OMG J00 G0T PWND B1 CENT0S!!1!1!

    :p
     
  12. Lyle macrumors 68000

    Lyle

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    Location:
    Madison, Alabama
    #12
    Heh. :D
     
  13. Don't panic macrumors 603

    Don't panic

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    having a drink at Milliways
    #13
    from his resume on that web site, he has 22 years experience as project manager at Raytheon, which develops defense and missile systems.

    we are in good hands.:D
     
  14. Lyle macrumors 68000

    Lyle

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    #14
    No, he has 22 years of experience as a Program Manager at Raytheon. Speaking as someone who works in the defense industry, I can assure you that (a) there's a big difference between the titles "project manager" and "program manager", and (b) the fact that he was a long-time program manager explains a lot. ;)
     
  15. Don't panic macrumors 603

    Don't panic

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    #15
    pheew. good.
    thanks Lyle, I feel better now. :)
     
  16. yg17 macrumors G5

    yg17

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    Aug 1, 2004
    Location:
    St. Louis, MO
    #16
    What cryptic screen? The standard Apache page, as linked to a few posts up, is about as un-cryptic as you can get. It explains what's going on to both the server admin and end user, and tells the server admin how to fix the problem.
     
  17. superbovine thread starter macrumors 68030

    superbovine

    Joined:
    Nov 7, 2003
    #17
    If the FBI was called they would have to pay for a lawyer to help deal with an idiotic person perception of the situation. I imagine if agents showed up at your resident asking question about "hacking" a city website, although their tech division might head it off at the pass, but any rational person would get a lawyer involved if they had agents questioning them about their company.
     
  18. jeremy.king macrumors 603

    jeremy.king

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    Jul 23, 2002
    Location:
    Fuquay Varina, NC
    #18
    Six Sigma calls projects programs. Raytheon uses Six Sigma. I don't think there is any difference. Doesn't matter what the hell he did, he's still an idiot.
     
  19. Lyle macrumors 68000

    Lyle

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    Madison, Alabama
    #19
    Well, on this we can agree. ;)
     
  20. Lyle macrumors 68000

    Lyle

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    Jun 11, 2003
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    Madison, Alabama
    #20
    The Saga Continues...

    From The Register:
    There is, of course, more in the full article.
    Link
     
  21. Diatribe macrumors 601

    Diatribe

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    Back in the motherland
    #21
    This guy is hilarious. Oh and could you guys ask The Register to make it stop raining too plz?
     
  22. eva01 macrumors 601

    eva01

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    Gah! Plymouth
  23. Sdashiki macrumors 68040

    Sdashiki

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    Behind the lens
  24. superbovine thread starter macrumors 68030

    superbovine

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    #24

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