I am pissed off (Camera Roll Problem)

Discussion in 'iPhone' started by Lightey, Feb 28, 2013.

  1. macrumors regular

    Jul 10, 2010
    Hello. I am extremely pissed off at Apple right now.
    Their stupid iCloud service says that it backs up camera roll photos, but yet, I just restored my iPhone from my iCloud backup and I have NONE of my photos. These were important and I want them back. If someone could help, that would be great. This is typical Apple. "It just works" my ass.
  2. macrumors 65816


    Feb 7, 2011
    This might be a dumb question, but did you have the "photo stream" option turned on when you took them? Do you have any other ios device?
  3. macrumors 6502

    Jul 24, 2011
    It also says that the icloud backup happens when the iphone is connected to a power source and wifi at the same time. when was the last time you had both of these happening ??
  4. macrumors 68020


    Jan 2, 2011
    I've restored three different devices via iCloud backups in the last week and the photos restored fine.

    When you open the camera roll do you seem some sort of text that says "downloading photos x/y" can't remember what it said but it said something like that. It takes time to download and the photos don't appear right away but you should see that text.

    If you don't than you may want to check you 100% backed recently and that you restored from the right backup. In 98% of cases like this it is user error, I'm sorry to say.

    If the photos were so important to you than you should have had local storage of then on a different device you own. I would never restore my personal phone until photos were safe on another device.
  5. macrumors 68020

    John T

    Mar 18, 2006
    Very wise advice.
  6. macrumors 6502a

    Feed Me

    Jan 7, 2012
    Location Location
    they can take a while to download along with all your app data. Just leave your iPhone plugged in and connected to wifi for a while.
  7. macrumors 65816


    Aug 6, 2008
    St. Louis
    When were they last backed up?

    Yeah, iCloud backs up your photos. But if your device hasn't been backed up to iCloud in over a year, how can you expect to have anything recent?
  8. macrumors 6502


    May 16, 2011
    Orpington, Kent, UK
    Classic. Blaming Apple for something that could have been entirely avoided by some good practise by you - namely - backing up your very important photos yourself!
  9. macrumors regular

    Mar 14, 2012
    Back in Your Head
    I rely on dropbox for my photo backups. They have done a really nice job with it. plug in the device, new photo's get transferred to the dropbox folder, which then uploads to dropbox. Local and off site backup without any mouse clicks, and no duplicates. I wish that Apple's solution were that well designed, but it's not.
  10. macrumors 603


    Jun 30, 2008
    Only thing worse than not backing up is expecting the cloud to function.
  11. macrumors 6502


    May 16, 2011
    Orpington, Kent, UK
    I believe there was an iCloud outage today... could be related to that.
  12. macrumors newbie

    Feb 28, 2013
    Or writing a forum post about it YIKES
  13. macrumors G4

    Small White Car

    Aug 29, 2006
    Washington DC
    I would definitely suggest wiping it and restoring from the backup again. Make sure it's on wifi and plugged in and give it a few hours to think. I've sometimes had restores miss something and then, on a second try, they come through just fine.
  14. macrumors 6502a

    Jun 20, 2010
    Did you set up photo stream? It takes a while for the photos to show up even once the rest of your restore is done. Update us when you can.
  15. macrumors G3


    Aug 31, 2011
    Phoenix, AZ USA
    No offense, but what does the Photostream option have to do with this at all?

    I've had that option off for several months on my i5. But, in Settings, my photos are set to backup to iCloud (it's a toggle, Settings>iCloud>Strorage and Backup>Manage Storage>Backups>Your iPhone>Backup Options, Camera Roll (On)) and I've restored more than once with the Photostream option off and all my photos came back.

    Photostream is just for sharing photos between devices. Maybe iCloud might back it up but it's not even on option on the iCloud backup list. Only Camera Roll is and iCloud will only back up photos if that option is enabled.

    If the OP never enabled this and then restored, the OP is out of luck.
  16. macrumors 604


    Jan 8, 2012
    Last time I did a restore it took a very very long time for all my pictures to make there way back onto the phone. Its the only thing I back up, aside from a couple exercise logs and such.

    Someone also mentioned that iCloud may have been down today. I wouldnt mess with it in fear of overwriting the backup.....
  17. macrumors 601


    Dec 18, 2012
    As others have mentioned, you should have backed it up locally.
    In all honesty, I feel safer to back up my phone through my computer, where I have local access to it
  18. macrumors 68000


    Mar 15, 2008
    Photo Stream is a good backup system. Whenever your phone is on WiFi it uploads your photos to your stream without having to be plugged in like for backup. While the intended/initial purpose is device sharing, it's a backup system as well. In the OP's case or if the phone had been stolen, damaged beyond repair, etc, if photo stream was enabled, it would have had at least the last months worth of photos. A month of photos is better than nothing.


    Agreed. The easy (lazy) way is, to address the Photo Stream question at the same time, to setup your iPhoto or Aperture to sync the photo streams on your Mac. I just launch it every couple of weeks and let it sync the photo streams and photos from the camera roll are backed up. Aperture creates a new "project" by month so it's easy to sift through if I was looking for something from the snowstorm last month or a picnic last July.
  19. macrumors G3


    Aug 31, 2011
    Phoenix, AZ USA
    Fair enough. While having it off or on has no bearing on the primary backup of the Camera Roll I can see it as a secondary backup.

    Personally, if I have pictures I don't want to lose I tend to pull them off my phone right away. If it's that important, don't rely on just one single form of backup.

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