I hate my IT department

Discussion in 'Community Discussion' started by emw, Mar 13, 2006.

  1. emw macrumors G4

    emw

    Joined:
    Aug 2, 2004
    #1
    When the MacBook Pros were announced in January, I thought to myself that now would be the perfect time to replace my aging (almost 4-year old) Ti PowerBook. Sure, it has done well by me, except for me having to replace the optical drive. Oh, and having the hard drive fail a couple of times. And the battery's been replaced twice since it wouldn't hold a charge. And it's barely fast enough to do my work.

    So anyway, I decide to submit a request through my upper management team to get a new one. It's approved in roughly 30 minutes. Woohoo!

    But wait, it also has to go through the IT juggernaut.

    Step 1 - a techie comes to my desk to look at my laptop to see if he thinks it needs to be replaced. I explain the issues I've had, as well as the fact that I travel extensively and need a reliable device since I work on fairly sensitive materials that would be bad to lose while away from my backup drive. He agrees that it should be replaced and passes it up the chain. Woohoo!

    Step 2 - wait. I mean, really, they weren't even really released until early last month.

    Step 3 - follow-up on the request, which is still listed as "In Progress". At this point, Friday, I'm getting a little concerned that I haven't seen anything about my new MBP order, which in my estimation should already be on my desk. What do I find? It's not ordered yet! WTF? :mad:

    It appears that the new IT "policy" is only to replace equipment that has broken. Which essentially means that I have to wait until my laptop fails and I potentially lose a week's worth of data, or I'm stuck on the road (potentially with customers) with a laptop that doesn't function.

    My laptop is now sitting precariously on the edge of my desk with the power cable wrapped around the door handle. I can't wait for someone to stop by, now that I've backed everything up.

    Anyone else stuck dealing with this sort of mentality? It's one thing if we couldn't afford it, but I know that's not the case.
     
  2. XIII macrumors 68040

    XIII

    Joined:
    Aug 15, 2004
    Location:
    England
    #2
    Open it up, scratch a couple of joins on the logic board. Then it won't even boot. :p

    But yes, seriously, that sucks. Maybe IT financing has been cut..
     
  3. iPhil macrumors 68040

    iPhil

    #3
    OMG :eek: :eek:

    dumb IT policy i say .. Give the book a shower.. :rolleyes: :eek:
     
  4. emw thread starter macrumors G4

    emw

    Joined:
    Aug 2, 2004
    #4
    Ok, maybe I should admit something here - I don't really want to break it, since I'd prefer to keep it as a "spare" in case I have apps that don't run properly on the MBP. I run a lot of obscure ones.

    Maybe if I loosened a RAM chip or something... :p
     
  5. iPhil macrumors 68040

    iPhil

    #5

    Take the ram under spec on the laptop :eek:
     
  6. D0ct0rteeth macrumors 65816

    D0ct0rteeth

    Joined:
    Mar 11, 2002
    Location:
    Franklin, TN
    #6
    ok. I'll be the devils advocate

    ..................

    Is it your powerbook? Did you buy it?

    I would assume that "The company" is completely withen their rights to take the risk of letting a powerbook that THEY bought you survive for a while longer.

    I know companies that still use old G3's and G4's.

    Don't let a computer effect your work performance. Have some grace and class - it will help your career and take you further in teh long run. Bitching about a CPU cant help.
     
  7. edesignuk Moderator emeritus

    edesignuk

    Joined:
    Mar 25, 2002
    Location:
    London, England
    #7
    Welcome to the world, no one wants to spend money. You're lucky you even have the possibility of getting a top notch laptop and not just a Dell D600 like hundreds of our lucky users.

    Sorry, but that's just the way it is.
     
  8. iGary Guest

    iGary

    Joined:
    May 26, 2004
    Location:
    Randy's House
    #8
    Yup.

    I need all sorts of nautical charts to do my job, and they are muy expensive, so my clients idea is to have me use the free ones online from NOAA that take 5 minutes each to load, and then they complain it takes me too long to do things. Mind you this is a Fortune 500 company.

    Then they take away the Dell I was using for mapping work and won't pay for VPC to run it on my PowerMac. This is why I am sticking my neck out way further than I should when the 60 days are up and going totally on my own.

    I simply can't take idiots anymore.

    And yeah, go to the hardware store and get an industrial sized recovery magnet and slap it on the bottom of the notebook. That's what we did to get Rob's POS ThinkPad replaced.

    They used to pull that crap on me at my last publishing job, so i went out and bought my own G5 and they ended up buying it from me and filling the office with them when I quit. :rolleyes:
     
  9. puckhead193 macrumors G3

    puckhead193

    Joined:
    May 25, 2004
    Location:
    NY
    #9
    Do one of the suggestions and be like "i told you so"
     
  10. emw thread starter macrumors G4

    emw

    Joined:
    Aug 2, 2004
    #10
    I figured somebody would... ;)

    Of course not. If that were the case, I would likely be a contractor and I wouldn't be concerned with my IT department purchasing a new one. I'd simply do it myself and bill them.

    Sure they are - but that doesn't mean I think it's a good idea, especially given things that they do purchase. I'm in a position where my job is to limit risk and develop strategies for improving processes and increase profitability. Having me work on a device that limits my productivity and increases the odds that sensitive information is lost, or that I cannot meet a customer's needs, is ridiculous. It would be different if I hadn't already suffered multiple drive failures. I had to pull strings just to get a backup drive.

    Yes, but not mine, and not for people in my position, so that's a little irrelevant here.

    Thanks for the tip. :rolleyes:

    Don't ever make the assumption that rants posted here are synonymous with discussions I'd have with my IT department or upper management team. I haven't reached the level I'm at in my company without learning the game.

    But maybe you're right - I'd be a much better soldier if I simply say "I don't give a **** if my computer craps out and I'm unable to perform my job for a couple of weeks while they order me a new one." Hmm. Two weeks pay essentially wasted as I have no secondary device on which to work, and we don't have spare laptops sitting around. Two weeks of pay would easily buy me a MBP, and greatly reduce their exposure to risk.

    I'm not just trying to get the latest and greatest device - I am actually trying to do what I feel is in my organization's best interests.
     
  11. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
    #11
    Being on the other side (The Evil IT Department), we were recently told that our continued employment was weighted heavily upon pushing a certain vendor's product. We are no longer able to replace aging PCs will a certain reliable vendor, no, we have to go with the cheaper vendor that has made a major deal withy the powers that be. And do it with a smile on your face. Or it's your job.

    :mad:
     
  12. iGary Guest

    iGary

    Joined:
    May 26, 2004
    Location:
    Randy's House
    #12
    We all know you are a technology whore. :rolleyes: :p
     
  13. emw thread starter macrumors G4

    emw

    Joined:
    Aug 2, 2004
    #13
    You're confusing me with another w. :p :D
     
  14. iGary Guest

    iGary

    Joined:
    May 26, 2004
    Location:
    Randy's House
    #14
    LOL, yeah, anyway I feel your pain.

    Just to get me more riled I looked at what the company I work for is worth...

    Eight fracking billion dollars. :rolleyes:

    No, sorry, you can't have any charts.
     
  15. emw thread starter macrumors G4

    emw

    Joined:
    Aug 2, 2004
    #15
    We must work for the same company.

    Oh, wait, stocks down a bit today, so $7.5B...
     
  16. quigleybc macrumors 68030

    quigleybc

    Joined:
    Jun 17, 2005
    Location:
    Beautiful Vancouver British Columbia, Canada
    #16
    I find it hard to sympathize as I sit here in an office with no windows, staring at a gross old Dell PC that is slower than slow, and freezes all the time.

    But, if you get your shiny new MBP then good on ya mate.

    :eek:
     
  17. edesignuk Moderator emeritus

    edesignuk

    Joined:
    Mar 25, 2002
    Location:
    London, England
    #17
    hahaha, reminds me of a few years back when the investment bank I worked at at the time had *only* made $1.5bn in the last quarter, down from an exceptional quarter the year previous. Sorry boys and girls, you all suck, no xmas party. Bastards!!!
     
  18. floriflee macrumors 68030

    floriflee

    Joined:
    Dec 21, 2004
    #18
    Hmm... makes me think that the scam in "Office Space" isn't such a bad idea... assuming the decimal place is in the right position. Put a little o' that into my bank account.... ;)
     
  19. iGary Guest

    iGary

    Joined:
    May 26, 2004
    Location:
    Randy's House
    #19
    Oh vey...It was like the time we were having our company Christmas Party at the annual guide I used to work at. The publisher comes in, asks me to video tape him giving his trophy wife a ne Mini Cooper S, and then hand out our bonuses, which were half what they were last year, when we made more profit. :rolleyes:

    I know I should have been grateful, but you don't give your wife a car and then cut someones bonus in half. Give the bitch the car at home and then come to the party...film it...jeebus.
     
  20. emw thread starter macrumors G4

    emw

    Joined:
    Aug 2, 2004
    #20
    Dunno - sounds like you have Windows to me :confused: :p

    My sympathies - I can't complain about having a Mac, to be sure. But to hear things like "it needs to break down before we fix it" just doesn't go well with me.
     
  21. Applespider macrumors G4

    Applespider

    Joined:
    Jan 20, 2004
    Location:
    looking through rose-tinted spectacles...
    #21
    We have a similar policy at work.

    I suggest the following (it worked for me although I just got a faster PC rather than a MBP)

    Create a very large spreadsheet that has something to do with work - 20,000 rows and 70 columns or so ought to do it. Make sure than 30 to 40 of those columns have formulae in them (going down all 20,000 rows). Sit and twiddle your thumbs (in sight of your boss) while it calculates.

    When boss asks why you're not doing anything, explain IT's policy. New computer... whoosh!
     
  22. emw thread starter macrumors G4

    emw

    Joined:
    Aug 2, 2004
    #22
    That's partly what started this. I had a very large spreadsheet that would take about 5 or 10 minutes just to open and run the calculations (looking for duplicate entries, etc.). And, of course, every time anything changed, it had to also recalculate, resulting in another delay.

    I converted it to FM Pro, but it's still slow. Granted that I'll be running many apps in Rosetta, but I have to believe the MBP will be substantially faster even given that. And hopefully less prone to breaking down.

    Then again, all these delays give me time to spend here on MacRumors... :D

    Edit: And just to clarify, my management team approved this. They obviously feel that it's warranted and that I am correct in my assessment - it's the IT department unilaterally saying that regardless of what their internal customers say, they're going to make the final decision. Which pisses me off even more, because this all comes out of our budget, not IT's.
     
  23. quigleybc macrumors 68030

    quigleybc

    Joined:
    Jun 17, 2005
    Location:
    Beautiful Vancouver British Columbia, Canada
    #23

    LOL

    that made me laugh


    good one....:p
     
  24. maestro55 macrumors 68030

    maestro55

    Joined:
    Nov 13, 2005
    Location:
    Goat Farm in Meridian, TX
    #24
    If you have the funds to purchase your own MacBook Pro, it seems like a good solution to your problems. Yes you would be using it for work, so it seems wrong that you would be buying it yourself; however, it would give you that machine to keep and do what you please with it.

    I am pretty certain that my career will have me sitting in front of Linux and Windows machines (I am going to start college in the Fall for Networking Security/Administration) I suspect I will use my own MacBook Pro (that I would hope to have) for as much work as I could possible do on it, and use SSH and VNC to do work on the machines, etc. My computer teacher bought him a 17Inch PowerBook earlier this year and uses that for his grades (which are online) and making tests and doing whatever he needs done.
     
  25. emw thread starter macrumors G4

    emw

    Joined:
    Aug 2, 2004
    #25
    I've considered it, believe me. But in the end, my management team has supported the upgrade, so perhaps we'll bypass IT and just buy it through other discretionary accounts.

    Hell, we spend more that the cost of a MBP on travel expenses in a week.
     

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