Just got my new iMac today (I'm a switcher). Turned it on and went through setup. Then, when I got to updating the date and time, the little colored wheel just went around and around for over 8 minutes. I then turned it off. Bad call I guess, because when I rebooted, just a grey screen. I spent some time chatting with the Apple support guy in Bangalore, tried to reinstall and/or run the disk utility but it's not recognizing any HD. He says I need to take it in to my nearest Apple Authorized Service Center. I just took the damn thing out of the box a couple of hours ago, I barely even touched it. I'm sure no one out there can help me, other than to say, yeah, duh, take it in to CompUSA, but I'm just depressed as hell. I was so excited for my new 'puter....<sigh> Has this happened to anyone else? Will they really fix it or will it never work quite right and maybe I should lobby pretty hard for a replacement?