I recieved some upsetting news...

Discussion in 'iPod' started by haiggy, Jan 23, 2006.

  1. haiggy macrumors 65816

    Joined:
    Aug 20, 2003
    Location:
    Ontario, Canada
    #1
    So my sister's iPod stopped working a few months ago. We had the 1 year warranty still in effect so we decided to get Apple to fix it because, this was the most logical solution. Since this was 6 months after she bought it, she had to pay $40 for some cost... shipping and handling or something. Anyways, a few weeks later I just get an e-mail (today) that says it is being shipped back unrepaired because Apple couldn't find anything wrong with it. It would not turn on, nothing would happen. No display, no hard drive, no sound, no nothing. Plugging it into a computer did nothing. The thing was dead. How can Apple send it back saying it doesn't need repairs? Do they not have any iPod minis left to replace hers or what? Give her a nano, geez. It better come back working or else I will be pissed.
     
  2. yankeefan24 macrumors 65816

    yankeefan24

    Joined:
    Dec 24, 2005
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    NYC
    #2
    I had a similar problem with my powerbook. I went down to the apple store, they said that they couldn't fix it. So, they said that they would ship it to apple for them to replace something. It comes back two days later (which i found quick considering that they had to ship it across the country), i turn it on, i test keynote 1 (the broken app), and it didn't work. So, i call up apple, and they said that they were surprised that SoHo sent in the pb because they normally don't do software at apple hq (or wherever). So i give up, notice that they had a new OS update (panther) i download it, it works perfectly. Apple isn't very good at shipping stuff away for repairs.
     
  3. heaven macrumors 6502a

    heaven

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    Jun 20, 2004
    #3
    Let us know how it came back.. Im crossing my fingers for you!
     
  4. haiggy thread starter macrumors 65816

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    Aug 20, 2003
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    Ontario, Canada
    #4
    Yeah, I am hoping it does too.

    Apple needs to pick up in their repair department.

    If it comes back and nothing has changed with it... on to the phone I go to b!tch at some employees. I'll be aggressive and firm.. but not over the top. I actually want results. I'll talk them into a nano or something.
     
  5. heaven macrumors 6502a

    heaven

    Joined:
    Jun 20, 2004
    #5
    If mine would come back unrepaired, i wouldnt defiantly go over the top arguing with them. Talking them into a nano would be a great idea! :D
    Now im really interested how all of this turns out!
     
  6. Cfg5 macrumors regular

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  7. inxxcasinoxxout macrumors newbie

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    Jun 2, 2005
    #7
    Uhh.. iPod. iPod/iTunes Discussion. Am i missing something?

    Anyway, really sorry about the broken ipod. I know for a fact that if the hard drive is not working that you can either give it a good hit or two, or (voiding warranty) open it up and put it back together. But if everything isn't working, it could possibly be the battery, or most likely the board in it.

    Usually if it's not working and they don't know why, the just replace it with the same one or newer model. So hopefully you'll get a nano.
     
  8. WildCowboy Administrator/Editor

    WildCowboy

    Staff Member

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    Jan 20, 2005
    #8
    The guy was requesting that his own post be deleted, not the thread. The thread is just fine.
     
  9. plinden macrumors 68040

    plinden

    Joined:
    Apr 8, 2004
    #9
    Are you absolutely sure there was something wrong with it?

    On Friday, I thought I had fried my iPod. I had it in a Griffin iTrip in my car, and when I turned the ignition off on getting home from work, there was an enormous crackle from the speakers, (probably something wrong with the isolation of the cigerette lighter display). Afterwards, the iPod wouldn't start up for me.

    After cursing Griffin and the car manufacturer for about an hour, I decided to reset it following the directions on Apple's website, and it worked fine. I didn't even have to reload my songs/photos onto it.
     
  10. therevolution macrumors 6502

    Joined:
    May 12, 2003
    #10
    Apple never covers software problems as part of their warranty. If the hardware works, things are A-OK as far as they're concerned.
     
  11. j2r110 macrumors member

    j2r110

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    Jan 4, 2006
    Location:
    Dallas
    #11
    that would be real cool to get a nano. its sooooo small!my friend has one. is it flash??? because if it is, then it would be great to use for sports. the only thing is that it gets real scratchedup. :(
     
  12. haiggy thread starter macrumors 65816

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    Ontario, Canada
    #12
    Yes, but the buttons don't work.. doesn't work when you plug it into a computer.. there is no way to possibly reset it.
     
  13. Josh396 macrumors 65816

    Josh396

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    Oct 16, 2004
    Location:
    Peoria/Chicago, IL
    #13
    Yes it is flash but it shouldn't really get scratched up if you take care of it. You could always get an Invisible Shield too if you wanted to prevent it from getting scratched.

    On a somewhat related note, I had a friend that sent in her iPod mini to get fixed and they sent her back a Nano because the didn't have any mini's in stock.
     
  14. jimsowden macrumors 68000

    jimsowden

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    Sep 6, 2003
    Location:
    NY
    #14
    Actually, what happens if sometimes the iPod gets so depleated that it stops working. Apple knows this, and when they're left plugged in for about 20 minutes they just mount and start working normally. It's a weird problem, but I pretty much take care of all the iPods in my High School so I've seen it all.
     
  15. haiggy thread starter macrumors 65816

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    Ontario, Canada
    #15
    So you're saying it might be possible to fix if I leave it plugged in for 20 minutes? I remember plugging it in once overnight... :confused:
     
  16. haiggy thread starter macrumors 65816

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    Aug 20, 2003
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    Ontario, Canada
    #16
    Yeah, I wish they did that for my sister too. Maybe they did? I dunno, they didn't mention anything. My dad wasn't happy when I told him they weren't going to repair it. Um... also my sister's iPod was engraved... can this make a difference or what?
     
  17. strider42 macrumors 65816

    strider42

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    Feb 1, 2002
    #17
    If it just plain doesn't work, then apple can't really say there's nothing wrong with it. I'd just call apple again, tell them they have to honor the warranty or you'll sue them in small claims court. Its utterly ridiculous. Just call them. I'm 99% sure they'll work with you to either fix it or replace it immediately. Sounds like they just made a mistake to me. I mean, there's no possible way they can justify doing nothing if the unit just doesn't work.
     
  18. haiggy thread starter macrumors 65816

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    Aug 20, 2003
    Location:
    Ontario, Canada
    #18
    Ok... so a little update. After I got the e-mail from Apple saying it hadn't been repaired it came to be delivered 2 days later. Not bad.

    Nobody was home so it was sent back to Purolator.

    We couldn't pick it up for a few days, so today we tried. We got there, got the package... and the woman was like "It feels a little light. Check it first" and so we did and the box was empty... the tape on the box was cut... so somebody had stolen it! My sister was so upset. Anyways, we called Purolator and apparently we are getting a new iPod. Nano maybe? It's a sweet deal because if the mini came back broken in the first place... now she gets a brand new working iPod and the sucker thief gets a faulty mini.

    Hopefully we get that new one! It's a little disturbing too... you always hear of how things get stolen but when it happens to you you're kind of in shock.
     
  19. generik macrumors 601

    generik

    Joined:
    Aug 5, 2005
    Location:
    Minitrue
    #19
    I smell a new scam..

    1) charge you 40 bucks for "S&H"
    2) return item unrepaired
    3) you pay the same 40 bucks again
    4) essentially all these 40 bucks add up, and you guys are really paying for your warranty service

    Only Apple can pull this off on their overpriced shoddily built crap, wow am I surprised.
     
  20. Lincoln macrumors regular

    Lincoln

    Joined:
    Sep 22, 2003
    Location:
    UK
    #20
    I hope everything ends fine and that you get the Nano that you want.:cool:

    I had a similar problem with my G2 iPod a few of years ago when I took it on Holiday to Florida. I used it on the plane out there and then used it some evenings at the end of the long days. After about a week (half-way through the holiday) it stopped working and even charging overnight didn't fix the ipod. So I packed it away and decided to wait until I got back to the UK before I sent it to be repaired. When I did get back, the iPod was plugged into a charger for a few mins and started to work again and never had the same issue again. Weird! My current (2 year old) G3 ipod has never had this problem, although the battery charge indicator is pretty much useless.
     

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