Some of you may know that I have a livejournal, mainly from a discussion a few weeks back, and due to this I keep track of some of my friends online. One of my friends had this to say about his iBook that he got last August...... Several things strike me as funny. Other then the fact that my friend has a tendency to over exaggerate things but still I've seen his iBook flip out so it's not his imagination. The first being that if Apple has such high quality products why do they give users such a run around to get something repaired? It's not like the end user is trying to scam them for a new motherboard or something. They just want to get their system fixed. I'm going to be honest. Crap like this scares me. I've gone through 3 laptops in my time. Compaq, Dell (still have), and now Toshiba, and for the most part they have all been reliable and when I have had problems I've NEVER been given the run around. Can someone. ANYONE tell me cases like this are extremely rare because secondly: Disgruntled Apple users get vocal That there are actual petitions online and that there have been people who have had their hardware repaired multiple times makes me wonder just how committed Apple is to customer service esp when you consider: applecare marketing Yet Another iBook Tragedy Is Apple's 'Book Quality Slipping? Finally I have to ask the question on the quality between the iBooks and the PowerBooks. Obviously you are getting more specs when you purchase a PowerBook but what about the quality and build? Are PowerBooks more solid? A better quality? Maybe its just me but this behavior smacks of a company trying to save a buck, or two, or one-hundred, or two-hundred at the sacrifice of their customers. Now I know the first thing a person is going to tell me. That all OEM's have this problem. But everyone keeps telling me Apple=quality. Then where the heck is it!?!? If Dells are POS and Apple is blissful computing heaven then why do I have 2 friends who have had major headaches with their systems!?!? (Both iBooks.) I want to be convinced that this kinda crap is few and far between or if nothing else if I spend $3,000 on a laptop I'm going to get what I pay for and that is quality. I'm sorry if I come off pissy but I've spent the last 6 months hyping myself up over getting a PowerBook sometime this summer/fall (Depending on when they come out with a G5 PowerBook.) and suddenly I read my friends rant and start doing some digging and find many a pissed off Mac user. It's more then a little disheartening and nerve racking to think I could get a lemon and Apple could, for all intents and purposes, tell me to piss off. Anyone have any insight into this? I'm I being over paranoid? IS it not as bad as some make it out to be? Thanks.