Re: I said it tons of times!!!!!!!
Originally posted by mymemory
DO NEVER BUY THE FIRST PRODUCTION LINE OF ANYTHING!!!!!!!
Every time something new come out for first time is a beta testing on the field. Every single product comes with a problem, thouse problems are corrected after the first 4 months of the assembly line started to produce them.
I've been working with computers, pro audio equipment (keyboards, digital consoles, etc.) and is the same thing over and over in every single brand.
You have to buy the equipment at list 4 months after they came out to let the company check and make revisions.
Remember that at the time of buying even an mp3 player or anything, it is a live time advice. No matter if is a PC or a Mac, it is an industry standart.
They will correct that problem soon.
If everyone followed this narrow thinking, they would never hear of the problems and then correct them. How many serious, and rampant problems have you heard about from the Mac line in the past two years??? I can count only a few, and they are not massive, nor did they affect me or my company. I have a Rev A TiBook (ordered it within two weeks of it's release) that has been sweet and trouble free. Even though I usually go after the latest and greatest (sold a G3 powerbook when the Pismo came out, then the Pismo when the Tibook was coming out) I seriously intend to keep this one for at least another 2 years. I don't know what will be out then, so I can't say what I will do.
I also have a G4 tower 500MHz (first AGP model) that has been trouble free for me (except my own, self inflicted, software issues).
Apple is also excellent in taking care of any issues that crop up, at least from my experience. We did get ONE G4 TiBook (400MHz) at the office that I didn't like the operational sounds coming from the hard drive. I called Apple about it, they listened over the phone to the noise, and sent me a return box. From the time I talked with them, to the time I received the unit back, was under 5 business days.
From what I can tell, most of the issues are from parts that Apple doesn't make (hard drives, etc.) where they have limited quality control. I say that since I had a first happen to me on Friday. A user called out help desk, which generated a page to me, about how she had the flashing ? on her screen. She has a slot load iMac (built towards the end of 1999). Nothing I did would get the computer to see the hard drive. All of my utilities couldn't get it, or see it. I finally took it apart and pulled the hard drive out. The controller card on the hard drive has a blown chip (which is where the burned smell came from). Since it was out of warranty, I called the drive maker. Actually, since it was a Quantum drive, I called Maxtor. The woman on the phone was very nice, and after she determined that the drive WAS under warranty still, gave me two options. Either send it to them, or they send a replacement so that I can try and get data off of the old drive. I went for the second option, and expect the drive next week. She told me the drive wouldn't be the same model (would be newer) or size (will be larger). So, after over 2 years, we are getting a new, faster, larger drive, for nothing. All that just to show that the problem was NOT in Apple's hardware.
Ok, I need to go ice my hands from all the typing...
Peace
