Before you read this post, I should say that I just want to vent my frustration. I'm not asking for advice. I just want to hear from posters with similar complaints. So, I recently made a boneheaded mistake. I left my iBook G4 plugged into the power adapter while carrying it in my backpack. This stupid move left me with a broken DC-In board and power adapter. Since I had recently upgraded the HDD, I knew how easy the repair would be. As I live in Brooklyn, I naively decided to go to the Apple store in Manhattan. I went to the Genius Bar and they told me that the part would cost $15, but the labor would run me over $100. I told the sales rep that I only needed the part. Silly me, right? I guess I didn't realize that Apple doesn't sell parts directly to customers. The sales rep suggested I go to Techserve. Great, I thought. I'll run over to Techserve and fix my computer before dinner. Nope. Techserve told me that Apple forbids them from selling parts directly to customers. The Techserve rep also made this really condescending comment. Looking at me like I was a fool, he said, "the DC-In board is connected to the logic board." I guess his comment was supposed to convince me to shell out $150 to Techserve. Eventually, I ordered the part online so no harm done, but I have to say that Apple's controlling attitude really annoyed me. That's all. I just wanted to let off steam.