IBook Logic Board Repair Woes

Discussion in 'Macintosh Computers' started by vixapphire, Mar 24, 2004.

  1. vixapphire macrumors 6502

    Joined:
    Jul 22, 2002
    Location:
    Los Angeles
    #1
    so i got my white ibook back from repair yesterday; went to the apple store to pick it up after work at 7.30. this is Logic Board No. 3 in this machine. Opened it and powered up and it didn't boot up. we booted it from the "genius"'s ipod and diagnosed the drive as being o.k. so he said looks like you just need to reinstall the os. so he sets me up with 10.3. at 10 til 10 i'm finally walking out of there (nearly an hour after the store closed). get it home and... same problem. finally after about 4 tries, it boots up o.k.

    so i run the "about this mac" thing which is what i was trying to do in the store in the first place when it wouldn't boot, and i find out that apple never put my RAM back in the computer after replacing the logic board, so instead of the 640MB i had before i brought it in, i've now got only 128 in this thing. this is pissing me off. i can imagine now having to somehow prove to the apple 'geniuses' that the RAM was in there when it went to repair, even though i told them so at the time (it's not noted on the repair order receipt that i got, but it might be in their computer records (i hope so) - then again, it might not). what a waste of my time this has all turned into.

    anyone out there have a similar experience, and anything encouraging come out of it? i'm pretty aggravated, and the term "loaded for bear" is an apt descriptor of my condition at the moment...

    vixapphire
     
  2. vixapphire thread starter macrumors 6502

    Joined:
    Jul 22, 2002
    Location:
    Los Angeles
    #2
    i must note that the geniuses that helped me were all very nice, friendly and helpful, so note that my beef here is with whoever QC'd (or didn't) this machine at the end of the repair process in Cupertino.
     
  3. Horrortaxi macrumors 68020

    Horrortaxi

    Joined:
    Jul 6, 2003
    Location:
    Los Angeles
    #3
    Call AppleCare and tell them you didn't get your RAM back. They'll "look for it" and end up sending you some RAM one way or another. When I got my iBook back it didn't have the battery. They sent me a new one after about a week.
     
  4. jxyama macrumors 68040

    jxyama

    Joined:
    Apr 3, 2003
    #4
    man, that's sad. it's one thing to forget the RAM, it's something else to forget the battery!!

    good luck recovering your RAM...
     

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