iCloud Mail Outage Hits Small Number of Users for 17 Hours and Counting

Discussion in 'Mac Blog Discussion' started by MacRumors, Jul 14, 2014.

  1. macrumors bot

    MacRumors

    Joined:
    Apr 12, 2001
    #1
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    Users experiencing difficulties accessing their iCloud Mail are not alone, as Apple is currently reporting an outage affecting the ability to receive mail through the service (via Business Insider).

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    While the issue affects only 0.1% of users, it is notable that it has persisted for approximately 17 hours now, having begun at roughly 1:30 PM Pacific Time yesterday.

    Apple has not yet provided an estimate of when the problem will be resolved.

    Update: After approximately 27 hours, Apple reports the issue is now resolved.

    Article Link: iCloud Mail Outage Hits Small Number of Users for 17 Hours and Counting
     
  2. macrumors 68000

    BJMRamage

    Joined:
    Oct 2, 2007
    #2
    I can receive and read emails...but unable to send an email.

    for now...

    unable to delete...basically access is not much right now.
     
  3. macrumors 6502

    Sandstorm

    Joined:
    Sep 27, 2011
    Location:
    Riga, Latvia
    #3
    I don't know if it's connected, but today I noticed stange new holidays in Calendar app. Turns out they are from a new calendar - Mexican holidays. Had to delete it. I definitely would never need or subscribe to that. :) I'm guessing it appeared because of some iCloud glitch...
     
  4. macrumors 68000

    richwoodrocket

    Joined:
    Apr 7, 2014
    Location:
    Hamburg, NY
  5. macrumors 68000

    BJMRamage

    Joined:
    Oct 2, 2007
    #5
    My iCloud.com logged me out and when i logged back in, all was fine
     
  6. macrumors regular

    Joined:
    Jul 18, 2011
    #6
    This is another recent glitch...http://www.macrumors.com/2014/07/07/ios-os-x-holiday-calendar/
     
  7. Moderator

    OllyW

    Staff Member

    Joined:
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    Location:
    The Black Country, England
    #7
    That's another unconnected issue.

    iOS and OS X Calendar Glitch Pulls Holiday Data From Wrong Countries
     
  8. macrumors 6502

    Joined:
    Mar 9, 2007
    #8
    Back to Mac as well

    I'm unable to access my other Macs via Back to Mac today.

    Might be more than a mail server issue going on.
     
  9. macrumors 68000

    Joined:
    Feb 9, 2014
    #9
    Interestingly, Cloud Magic, probably the best email app for iOS, was completely down for both icloud and gmail seervers for about 6 hours yesterday. I wonder what is really going on?
     
  10. macrumors 601

    Traverse

    Joined:
    Mar 11, 2013
    Location:
    Here
    #10
    Is this why my iCloud mail kept the status "offline" yesterday while my school email was fine?

    I spent way too long trying to fix that.
     
  11. macrumors 65816

    autrefois

    Joined:
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    Somewhere in the USA
    #11
  12. macrumors 68020

    Joined:
    Jun 9, 2009
    Location:
    SI, NY
    #12
    My iCloud works my gmail doesn't. It keeps telling me my password is wrong. I downloaded the gmail app for now.
     
  13. macrumors 6502

    Joined:
    Jun 5, 2007
    #13
    This is why...

    ....some of us don't trust the Cloud. I'm one of the affected users, and I wonder if they're downplaying it. In any case going without e-mail going on a full day is really unacceptable. I wouldn't ever use just one proprietary service, and this is why.:mad:
     
  14. macrumors 603

    bedifferent

    Joined:
    Jan 8, 2009
    Location:
    NY
    #14
    Ugh, for ~10 years from .Mac to iCloud I've never had an issue. Now, OS X 10.10 development has been a headache. Thankfully all things are working better on my 10.9.3 partition.
     
  15. macrumors 6502a

    Joined:
    Aug 28, 2012
    Location:
    Between the coasts
    #15
    My apologies in advance, but this has been a sore spot for me for well over 20 years. There was a pair of vice-presidents that, in the midst of a system outage, would, red-faced, demand, "What are you going to do to make sure this never happens again?" Uh, how about postponing this meeting until after we have the system back up?

    Unless your mail server is in your home, you're using the "cloud" for email. The only question is whether the remote server is using POP or IMAP for your incoming mail protocol - effectively, whether you store your email archive on your computer (which will never fail, of course), or the server.

    100% up-time is impossible, whether you're hosting at home, or using an off-premises server. Something is going to go down, it's only a question of what it'll be, and when. That's why Murphy's is a law, rather than a theorem.

    That doesn't mean an outage isn't inconvenient, or worse, and it's surprising that this particular outage hasn't been cleared by now. I'm not sure why it's "downplaying it" on Apple's part, when the situation is posted for all to see at System Status. Is Tim Cook supposed to hold a press conference? And if he did, do you think anyone but the likes MacRumors would report it? What can they do, other than get the thing fixed, that would materially change things?

    And let's face it, in the days of, "Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds," that was a goal, not an incontrovertible truth.
     
  16. macrumors 6502a

    PocketSand11

    Joined:
    Jun 12, 2014
    Location:
    ~/
    #16
    Darn, I was hoping they'd fixed this after MobileMe was discontinued.

    ----------

    Well AOL mail has been more reliable than iCloud has been :p

    ----------

    Yeah, this annoying thing is half the reason I quit Gmail. "Password incorrect", probably because I didn't set up two-step authentication or Google+ or a verified phone number or whatever they want from me this time.
     
  17. macrumors 68000

    Joined:
    Feb 9, 2014
    #17
    I should have about 10 emails by now to my four different addresses hosted by three different companies. I have one. This could be a huge nationwide problem?
     
  18. macrumors newbie

    Joined:
    Jul 14, 2014
    #18
    Mail in iCloud inbox disappeared

    This past Saturday, July the 12th, I opened the Mail application in my Mac to find an empty iCloud inbox, the same thing going through my iPhone and the iCloud site. A test email sent with another account was received but the previous hundred or so emails I had simply dissappeared.

    Has anyone had the same issue? How could someone proceed towards an apparent technical problem which could affect greatly?
     
  19. macrumors 601

    macduke

    Joined:
    Jun 27, 2007
    Location:
    Central U.S.
    #19
    When I logged into my work iMac this morning, it popped up with something asking me to put in my iCloud password, which I've never seen it ask for before. I clicked no, and my iMessages app froze up repeatedly, even after force closing, and mail wouldn't find any of my messages when I would search. The iCloud panel in system preferences was also unresponsive. It was really weird and kinda freaked me out. Not sure if it's related to this? Rebooting seemed to fix it. In all I ended up sending a whole bunch of error reports to Apple after all the force quitting.
     
  20. macrumors 6502a

    class77

    Joined:
    Nov 16, 2010
    #20
    I've been out of town for 2 days and unable to get any mail from 4 different services(comcast,att,apple or gmail) to come to either my iPad or my iPhone. Could this be the problem or should I keep looking for the culprit?
     
  21. macrumors 603

    bedifferent

    Joined:
    Jan 8, 2009
    Location:
    NY
    #21
    I have iOS 7, 8 and OS X 10.9.3 and 10.10 running on different partitions on the same systems, it honestly only seems prevalent with iOS 8 and OS X 10.10 devices. My test iPhone 5S is buggy as all, with a clean install of iOS 8, while my work 5S with iOS 7 (same config's) runs smooth as silk.

    Chalk it up to some of the worst beta releases [that I've used in 10+ years].
     
  22. macrumors member

    Joined:
    Jan 6, 2014
    Location:
    California USA
    #22
    Yet people say I'm crazy for not wanting to put all of my data in the cloud. Until I stop seeing stories like this I think I'll stick with local storage.
     
  23. macrumors 6502a

    class77

    Joined:
    Nov 16, 2010
    #23
    Not running anything fancy, just plain on 7.1.2 on both devices, so new OS are not the problem. I wish somebody could tell me the actual cause, because I've had every iPad since #1 and this is my 2nd iPhone. Never had this happen before with either
     
  24. macrumors G3

    roadbloc

    Joined:
    Aug 24, 2009
    Location:
    UK
    #24
    Apple still having mail issues after all this time? Gutted. Blessed I don't use iCloud.
     
  25. macrumors 603

    Michael Goff

    Joined:
    Jul 5, 2012
    #25
    Every time I think about moving my email to my .icloud/.me address, something like this happens. Oh, and I also go to site and see how their web interface makes me cry a little. Seriously, you'd think they'd make something a little less completely horrible.
     

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