If your phone is defective, does Apple give you a brand new one, or a refurb?

Discussion in 'iPhone' started by duelingdragons, Jul 29, 2009.

  1. macrumors 65816

    Joined:
    May 13, 2007
    Location:
    Orlando, FL
    #1
    Not really sure how this whole process works TBH.
     
  2. macrumors P6

    -aggie-

    Joined:
    Jun 19, 2009
    Location:
    Where bunnies are welcome.
    #2
    You'd get a phone in a white box, which is likely a refurb, unless you return the phone immediately after they issue a new model. So, for example, if you were to return a 3GS now, it would likely be a refurb, since over a month has gone by.
     
  3. thread starter macrumors 65816

    Joined:
    May 13, 2007
    Location:
    Orlando, FL
    #3
    Cool. Are the refurbs scratch free? Do they look brand new on the surface?
     
  4. macrumors 6502

    Flash SWT

    Joined:
    Mar 14, 2009
    Location:
    Houston, TX
    #4
    It probably depends on how long you've had it. I noticed problems with my screen right away and when I went back a few days later they just did a "retail swap" for a brand new phone.

    .
     
  5. macrumors 604

    thegoldenmackid

    Joined:
    Dec 29, 2006
    Location:
    dallas, texas
    #5
    It's refurb now, unless you went on a day in which they have ran out of replacements, which has happened before and causes mass problems.
     
  6. macrumors 604

    jmann

    #6
    Yes, and they come with the same warranty and are treated/honored by Apple employees as if it is a new phone.
     
  7. macrumors 68030

    jmpage2

    Joined:
    Sep 14, 2007
    #7
    Coming out of a white box does not mean refurb. Plenty of the white box generic phones have serial numbers for brand new phones.
     
  8. macrumors 6502a

    DaGreat01

    Joined:
    Jun 11, 2009
    Location:
    Atlanta, Georgia
    #8
    Yes, the insides mostly stay the same, but the outsides are new.

    Nothing really went with refurbs. They can even be better than new ones since they get looked at and checked twice by apple.
     
  9. macrumors regular

    TheRiseofTheFal

    Joined:
    May 9, 2008
    Location:
    Lexington
    #9
    i've had my 2G, and 3G replaced a few times and it's always with a refurb, and they always work brilliantly :)
     
  10. macrumors 604

    thegoldenmackid

    Joined:
    Dec 29, 2006
    Location:
    dallas, texas
    #10
    Which is why you have to get multiple replacements.
     
  11. macrumors 6502

    Joined:
    Jul 10, 2008
    Location:
    Ohio
    #11
    I've had Apple replace one iPhone 3G. The replacement came in a white box. If it was a refurb there was no way to tell. It is perfect and looks brand new.
     
  12. macrumors 6502a

    aprofetto

    Joined:
    Dec 19, 2008
    Location:
    Hamilton, Ontario
    #12
    You can't tell anymore by the serial numbers.

    When the iPhone is 'refreshed' it is given a new serial number.
     
  13. macrumors newbie

    canadian420

    Joined:
    Jun 10, 2009
    Location:
    TORANADO
    #13

    Apple does give refurb models, from my source (yes, even though i've only posted 2 times) say's all refurb models start wit ha 5K serial number rather then 8 etc.

    you will notice if you have had your phone replaced (Canada) your serial number 99% of the time is now 5kxxxxxxxxx rather than 858 or 8xxxxxxxx etc. this goes for the iPhone 3G, I have not yet asked about the 3GS but I would assume, just like when the 3G came out, apple used NEW product, rather then refurb, as they had none send back to the factory for 'refurbing'.

    Apple also notes all REFURB models, get a new exterior casing for the phone, and potential screen replacement's, and also new parts required for actually repairing the device itself.

    I still don't get why apple does not get their mac genius team to repair the iphones, in other ways, then just replacing the screen, or iphone itself, the only reason I think they do this, as it is good on time, 15 minute appointment, 5 minutes to do the paper work, 10 minutes to replace and test out the screen.
     
  14. macrumors member

    Joined:
    Jan 15, 2008
    #14
    Depends. My 3G was defective after 6 months. They gave me a shiny new one, free of charge.
     
  15. macrumors 6502a

    aprofetto

    Joined:
    Dec 19, 2008
    Location:
    Hamilton, Ontario
    #15
    The whole 5K leading the serial number stopped shortly into the 3G lifespan. Apple even made an announcement about this.

    New refurbs coming off the shelf almost always start with 8 something.

    And I agree, for the first while, until the refurb pipelines are filled, they would've been giving out new phones. Or in the case where you are still in the return policy window, then odds are they will give you a new one.
     
  16. macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #16
    My replacement was NIB, since it was within the 14-day period. Brought receipt, box and all accessories and I was able to enjoy the opening of a new 3GS once again......:p:p:p
     

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