I'm going to Apple heaven

Discussion in 'Buying Tips, Advice and Discussion (archive)' started by rdowns, Oct 2, 2004.

  1. rdowns Suspended

    rdowns

    Joined:
    Jul 11, 2003
    #1
    Left work early yesterday and decided to stop in CompUSA to browse. Ended up buying a Logitech MX1000 and a JBL Creature II. I already have a nice set of Altec Lansings but these Creatures will match my G5 iMac so nicely. I really dislike CompUSA and there is an Apple Store across the street but Apple's store has such a limited selection of items.

    Hanging around the Apple section when a guy came over to admire the PM G5. The Apple rep wasn't there and some sales guy came over to "help" him. Guy was a PC user and was asking about buying a Mac, its expandability and use in a Windows environment. Sales guy reply, well it's really expensive, has no rebates, not much is offered in the way of expandability and won't work with Windows. Being a sales guy myself and a reseller in the 90s, I sidled over and asked the sales guy, why do you say that? He had no real answer.

    I started talking to the guy and asked him a few questions. Showed him the software he'd get with a Mac (everything he'd need except Office and Dreamweaver). Told him that many products in the rest of the store will work on a Mac and told him how I use my Mac to VPN into my corporate network. He really wanted more information but CompUSA does not have Internet access on their PCs. Sent him to the Apple Store across the street.

    A woman had been listening to me and then came over and asked me questions about my new iMac G5. I had mentioned to the guy that I just got one. She said what I was saying was contradictory to what other sales people in the store had told her. She wanted a Mac but was very confused. Told her everything I said was fact and if she wanted to see it all in person, she should go across the street to the Apple Store to see it. She said she would.

    Also butted into another conversation with one of their "network specialists". Customers wanted a wireless network but didn't want to spend Apple's price for Airport base station. Was told he didn't really have any other option. I grabbed a Linksys and D-Link product and just walked over and asked him if these would work on my Mac since they both display the OS X logo on the box? Utter silence! Told the guy all he needed was the new AE and sent him across the street to get one.

    Been a long time since I did anything like that. When I was a reseller, I would do it all the time in other stores. The lack of knowledge and incompetence of these employees is ridiculous. They also give out a lot of incorrect Windows advise as well.

    Mr. network specialist quoted me $79 for the speakers although they were $99. I asked because the sign advertised the grey ones for $99 and I thought the white ones might be more since there was no sign. After a nice conversation with the manager, he honored it. I politely and firmly told him about the conversations I witnessed in the store and that an employee had quoted me a price and I expected it to be honored. Also asked him if it would be a good idea to write CompUSA corporate and Apple about my experiences in his store. All in all, a fun visit.
     
  2. edesignuk Moderator emeritus

    edesignuk

    Joined:
    Mar 25, 2002
    Location:
    London, England
    #2
    haha, good story. I hate salesman, on the whole they never seem to know jack sh*t about whatever it is they're trying to sell, it's pathetic :rolleyes:

    How are you liking the MX1000? I just picked one up last week :D :cool:
     
  3. virividox macrumors 601

    virividox

    Joined:
    Aug 19, 2003
    Location:
    Manila - Nottingham - Philadelphia - Santa Barbar
    #3
    haha yeah i hate it when i walk intoa store and hear salesperson giving wrong info. its a good thing u set things straight;)
     
  4. rdowns thread starter Suspended

    rdowns

    Joined:
    Jul 11, 2003
    #4
    Haven't installed it yet. Busy idiot-proofing my old iMac to give to my step-father and re-doing my desktop set up and getting rid of cable clutter. I'll install it later and let you know.
     
  5. winwintoo macrumors 6502

    Joined:
    Nov 26, 2003
    #5
    And then they drop the Macs from their line-up 'cuz "they don't sell" - well I wonder why with salesmen like that.

    I wonder why they can still say they're "more expensive" and that "expandable" nonsense has got to stop. How many people actually ever expand their computers anyway? OK, stop yelling at me, probably everyone on this list does, but most ordinary consumers, buy the thing, use it, and after a few years when it croaks, they buy a new one - never even think of expanding it, yet they've been trained to ask if it's *expandable* when they walk into the store.

    And software - there's no software for a Mac :confused: I always ask them how much software they're gonna need and they usually reply with dead silence. Sure in a specialized environment where you NEED a specific software for a project and it only runs on Solaris, well then you need to buy Solaris machines, but for grandma and grandpa who are going to email the kids on the left coast, a Mac will do the job and be less trouble.

    Sheesh.

    Margaret
     
  6. thejazzman10 Guest

    #6
    I've done the same thing-but the sad part is, I'm only 14 and the sales guy was 20-ish :rolleyes:
     
  7. ChrisFromCanada macrumors 65816

    ChrisFromCanada

    Joined:
    May 3, 2004
    Location:
    Hamilton, Ontario (CANADA)
    #7
    Its so true, when I had a flat panel imac I was so mad I didnt have any PCI slots to upgrade,but now that I have my PM haven't used a single PCI slot. :rolleyes:
     
  8. iGary Guest

    iGary

    Joined:
    May 26, 2004
    Location:
    Randy's House
    #8
    I was in the Apple Store in Clarendon Virginia last night to check out the new iMac G5's (curiousity, not purchase), and a couple were looking at one right next to me.

    A young sales guy walked up and asked them if they needed help. "Well we have a PC right now and we're really tired of viruses and spyware. In fact, we're trying to clean our PC up from a virus disaster right now."

    The guy just stared at them.

    They told him they just surfed the net, asked if they could use MS Office (Word) and that they might do some digital photography.

    "Yeah, you can do all that."

    Instead of actually opening Safari, explaining the lack of pop-ups and ad/spyware, instead of actually opening Word and showing them how it worked just like their PC version (or better), instead of explaining that OS X is virus-free, instead of showing them all the cool seamless things you can do with iLife (read: iPhoto) he just said "Yeah, you can do that."

    About ten minutes later, they were still wandering the store. They WANTED to walk out of the store with a Mac. I was so close to pulling them over to an iMac and showing them all the cool things it could do. I hope they persevere and get a Mac. I wonder how many people just give up and get another PC because of stuff like this.

    :confused:
     
  9. amyhre macrumors member

    Joined:
    May 13, 2002
    #9
    I was sort of under the impression that even though they work in CompUSA, the people in the Mac section were actually Apple employees. Maybe that's because the CompUSA near my home had knowledgeable people who liked using their Macs. I live near Redlands, CA usually but am going to school near Chattanooga, TN. I know there's a CompUSA nearby but I haven't checked to see how it stacks up against the one at home. I always used to like going there with my brother and strike up conversations with people looking at the Macs, answer their questions, just be helpful when the regulars were talking to other customers. We generally consider ourselves to be slightly objective toward PC's and knowledgeable since we've been required to use both platforms over the years. However, it's kind of hard to be objective when you're standing in front of a PM G5 or a 20" iMac. It's certainly interesting talking to people and trying to debunk the Mac vs. PC myths so engrained by the ignant sales people. I wonder what the requirements for being a PC salesperson are?
     
  10. winwintoo macrumors 6502

    Joined:
    Nov 26, 2003
    #10
    Can they fog a mirror :D :D :D

    Margaret
     
  11. kasei macrumors 6502a

    kasei

    Joined:
    Dec 30, 2003
    Location:
    Los Angeles, CA
    #11
    When BestBuy was running their pilot program I ran into a similar incident. The sales guy knew absolutely nothing about Macs, but was happy to dish out wrong information. I got so tired of listening to his poor advise I walked over and spoke to about 8 people standing there listening to this guy. I took them through a demonstration of all of the features of the Mac. The BestBuy sales guy piped in to tell everyone how Apple doesn't offer any rebates. I countered his idiotic statement with, "Does BMW offer rebates for their cars?" Needless to say it is understandable why people have such a distorted view of Apple and it systems.

    I worked at an Apple store last summer for a second job and you would be surprised at the number of people who would walk in and try to stump the sales people on their knowledge of Apple products. Each employee specializes in a particular department. Typically the ones standing in the front of the store are suppose to have a good general knowledge of the system to help direct traffic. It is true depending when you go and who is there, the sales skills are not always up to par.
     
  12. amyhre macrumors member

    Joined:
    May 13, 2002
    #12
    I read an article warning against buying things with rebates. The thing that tends to happen is there is small print saying that only the first so many people will get a rebate or some other nonsense. They really don't want to give you your rebate and often make it hard or inconvenient to get them. That's why I was told don't buy something based on rebates. If you still want to buy the product, makes sure it's something that even if you don't get the rebate back, you don't feel you've been ripped off.
     
  13. wdlove macrumors P6

    wdlove

    Joined:
    Oct 20, 2002
    #13
    That was a great story rdowns. I can appreciate your comment "I'm going to Apple Heaven." I'm sure that it did give you a great feeling of accomplishment inside. It is very sad to hear of customer service like that. At least the Apple Store was across the street. So happy that I have one near. :)
     
  14. jestershinra macrumors regular

    Joined:
    Sep 4, 2004
    #14
    I'm also 14, and I've done this a few times- made or broken sales for CompUSA. Its really pathetic.
     
  15. solvs macrumors 603

    solvs

    Joined:
    Jun 25, 2002
    Location:
    LaLaLand, CA
    #15
    I've done this many times as well. Sad to think of all the lost sales due to such inaccuracies. As for the rebates, you have to be careful with those. If you don't f/u, it can take forever and sometimes you never get them. That's how they can have so many. People forget to fill them out on time, they get lost in the mail, and they get screwed up at the rebate center.

    My PC has a ton of slots. I have it filled with a modem, firewire, and a couple of things that are already on the motherboard, but suck - ATA/133 card, ethernet, and sound. Stuff already on the iMac (sometimes better, like with the Serial ATA for the hard drive and Parallel ATA for the CD drive) that won't need to be updated for quite some time. Even if I bought a Tower, the only thing I would use a PCI slot for would be a TV-in (use a camcorder's in/out for that now) and maybe an updated Serial ATA card in a few years.

    Most people wouldn't even do that - and RAM, cd drive, and hard drive are easily updatable.
     
  16. bobpensik macrumors regular

    Joined:
    Aug 21, 2003
    Location:
    Calgary, AB
    #16
    Great sotry man! i love to hear stories like that! But yea it is really amazing how many sales people in huge reatil stores have such a lack of the products they are selling!!

    When you go in to buy something you should have more knowledge of it then the sales rep. Well that is the way i do things! I just go to a store to actually buy it, i have all the knowledge and information i need beforehand. Sometimes i do test the knowledge of the sales rep to see if they deserve to have the comission from my sale! Some of the time they really have NO CLUE what they are talking about!
     
  17. ijimk macrumors 6502a

    ijimk

    Joined:
    Jun 17, 2004
    Location:
    Here
    #17
    I really think there needs to be more product training for retail employees. Just think corporate america these are the first and last people we customers see before and after we purchase your products. You could have the best product in the world , but if the person selling it is a complete idiot and knows nothing about it, you will sell less and that means less money for you corporate america.
     
  18. jsalzer macrumors 6502a

    jsalzer

    Joined:
    Jan 18, 2004
    #18
    Rebate Schmebate

    OMG - I can't believe that a salesman would discourage someone from buying the computer they came in for because "it doesn't have any rebates". My gods - it's about what you get for the price.

    That's what ticks me off about MacMall. I look at their catalog, and almost everything has a "*" next to it saying "with rebate". For crying out loud - either put the product on sale or don't. Don't make me jump through hoops and give the USPS another 37 cents. Even worse is that many of the rebates require you to give up your original receipt, which you know you'll need if you ever have a problem.

    As for CompUSA having Apple employees - I don't know if they are there. I know the Best Buy program had an Apple person at the Best Buys. The guy we had around here was absolutely wonderful. He even let me have one of the Panther mousepads. ;)

    As for Apple Heaven - I sure hope there is one. I try to get converts everywhere I go. Will loyal followers get to spend eternity in the lap of Steve Jobs?
     
  19. Macs R Us macrumors 6502

    Joined:
    Mar 8, 2004
    Location:
    Here on My Mac(s) in my house in the USA!
    #19
    Well thats just not true... I sell PC's at a local PC store in my spare time I too tell them to buy Macs, mainly from me:)... I have over 200 so I can give them an LC 475 to keep and if they like that then I usally sell them a iMac 333 or newer... Its amazing how some people think the LC's are cool when they are "cr@p":)... I love selling Macs but not PC's there nothing good to say about them... But oh well it brings in more $:)...
     
  20. upperblue79 macrumors regular

    upperblue79

    Joined:
    Mar 26, 2004
    Location:
    Little Rock, AR
    #20
    Most CompUSA's have ASC's (Apple Sales Consultants) employed by Apple. As far as the stories about CompUSA employees not knowing Macs, I work at a CompUSA and 2 of the main people in charge of selling in the computer section don't know Macs and will take people to PC's. It's really sad. If someone comes in that is truly interested in a Mac I will get called over because I know the most about Macs on our sales floor. Hopefully I will get put in the computer section soon!
     
  21. 5300cs macrumors 68000

    5300cs

    Joined:
    Nov 24, 2002
    Location:
    japan
    #21
    Rebates have been a load of crap for me (and others.) Companies suck you in with the promise of $100 back, but then the never get back to you, or just keep you waiting until the offer expires and you get nothing. I had that happen when I got my iBook at Micro Center. There was a write-up about it in the Boston Globe earlier this year, I believe.

    If rebates are so great, what's the need for this website? :rolleyes:
     
  22. Blackheart macrumors 6502a

    Blackheart

    Joined:
    Mar 13, 2004
    Location:
    Seattle
    #22
    I don't know if anyone here has been to Best Buy, but they have something that I think they call a "Geek Squad" (not really sure, but I assume it means they're supposed to know more about the products). I asked one of those "squad members" if they carried any Western Digital Raptor drives. He told me that he had never heard of them and that he was the guy who ordered the drives from Western Digital. Sales people in consumer electronics are garbage. It's no wonder they sell computers like HP's and such.

    On another note, I have a friend who works in the electronics section at a department store and makes commission off of selling HP's. Funny thing is, he actually DISCOURAGES people from buying them because they are SOOOO horrible; and he's a PC guy!
     
  23. dontmatter macrumors 6502a

    #23
    Well, first, this is about the biggest proof I've seen yet that mac users are fanatics ;). But, yeah, it's annoying as hell that NO salesperson at a place with PC's knows crap about macs, and will steer mac sales to PCs.

    Also, gotta say, give the guy a break on the price quote, unless he said it formally. I work in retail myself. It's hard enough to know the features of probably six or seven hundred products, let alone the current price.
     
  24. absolut_mac macrumors 6502a

    absolut_mac

    Joined:
    Oct 30, 2003
    Location:
    Dallas, Texas
    #24
    Not true!

    My extensive experience with rebates is that the above is 100% not true!

    It usually takes between 4 to 8 weeks to receive the rebate. MS was the fastest - I upgraded Office 2003 for Mac to the 2004 version - less than 3 weeks. Canon was the slowest, almost 12 weeks for the rebate for my i960 printer.

    What the manufacturers rely on to make money from the rebate scheme, is that instead of just reducing the price so that everybody gets a break, they offer a rebate because most people either forget to mail in the rebate within the specified time frame, or lose their receipt or the UPC code that they need in order to qualify for it.

    All in all, rebates are a huge racket with the odds stacked in the manufacturers favor.

    Unless you happen to be lucky enough not to lose anything and mail everything in on time :)
     
  25. Chip NoVaMac macrumors G3

    Chip NoVaMac

    Joined:
    Dec 25, 2003
    Location:
    Northern Virginia
    #25
    I find myself doing this all the time when it comes to Mac's and cameras. I work retail and have sold both. I really hate it when people are handed a bunch of garbage.

    Many retail stores don't seem to get the idea is that they need to get the customer what the customer needs, not what the sales associate wants them to have.
     

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