iMac G5: Screws Broke!

Discussion in 'Macintosh Computers' started by Sutekidane, Apr 8, 2005.

  1. Sutekidane macrumors 6502a

    Sutekidane

    Joined:
    Jan 26, 2005
    #1
    I got my 20" iMac G5 at a COMPUSA store about 2 months ago. Today, I went to install another 512mb ram module to bring it up to 1gb. After installation, I was screwing the 3 main screws that hold the back cover on. Well, I was in the process of screwing in the middle one, and I heard a snapping noise. Then the screw became loose and would just turn and turn. I could live with 2 of the clips remaining, but it looks like my imac is stuck closed!

    This is driving me crazy, I'm going to have to bring it in, just to get a screw fixed. I tried and tried, and couldn't even begin to get it back open. I wonder how they'll fix it, it appears from the inside to be part of the main casing, since it isn't attached to the back cover. Any ideas?
     
  2. Mitthrawnuruodo Moderator emeritus

    Mitthrawnuruodo

    Joined:
    Mar 10, 2004
    Location:
    Bergen, Norway
    #2
    I guess you're s... no I won't go there... :p

    Seriously... if you remove the other two screws, can you open it up or is it stuck...? If you can open it there's a chance you could reach the "stub" with a pair of tweezers or pincers and get it out...
     
  3. Sun Baked macrumors G5

    Sun Baked

    Joined:
    May 19, 2002
    #3
    It appears you've been screwed by your new iMac G5. ;)

    Edit: Ouch, all 20 inches of it stuck in the back. :eek:
     
  4. Sutekidane thread starter macrumors 6502a

    Sutekidane

    Joined:
    Jan 26, 2005
    #4
    Well, the screws are the stay-in kind, as they do not move when screwing or unscrewing. The screw didn't actually break, but the thing on it, that clamps to the back of the iMac, seems to have broken. Thus, it's stuck clamping the back cover on. Sorry if it sounds complicated, I'd assume it'd be easier to understand if you owned an iMac G5.

    EDIT: as a long time mac user, I'm officially pissed. I just got rid of my gaming pc, to avoid all the hardware and software problems, and now my $1800 iMac, which I'm still paying for, is impossible to open. If I get a kernel panic from the memory I installed, then I'm gonna break something.
     
  5. mac-er macrumors 65816

    Joined:
    Apr 9, 2003
    #5
    Calm down. You do need to get it fixed in case something does happen.

    Take it down to the Apple Store, I'm sure Apple has had it happen before, and they will fix you (or it) right up.
     
  6. Sutekidane thread starter macrumors 6502a

    Sutekidane

    Joined:
    Jan 26, 2005
    #6
    UPDATE:
    After chatting with a certified Apple tech who is a personal friend of my brother (knew him before he was a tech), the screw and clip is part of the face assembly which includes the entire LCD assembly. So, he said that the LCD would have to be broken for them to replace the whole thing. So, it means I'll have to find a way to break the 20" LCD in order to get my problem fixed. He said that they can pry the imac apart, but the since the screw is broken, that the lock will no longer function.

    Wow, why am I not surprised by any of this.
     
  7. Coca-Cola macrumors 6502

    Joined:
    Dec 10, 2002
    Location:
    WA
    #7
    Missing screw

    Hey, I kinda have a similar problem. I lost a screw from my powerbook. It is missing. Where can I get just one screw? It's the one from the bottom corner of the display.
     
  8. Sutekidane thread starter macrumors 6502a

    Sutekidane

    Joined:
    Jan 26, 2005
    #8
    Dunno, maybe if you call Apple they'll tell you that the entire display has to be broken/defective, for them to replace the screw, since it's all part of one integrated unit.
     
  9. point665 macrumors regular

    Joined:
    Jun 27, 2004
    #9
    Sounds real odd... I mean it did break and let them look at it, because how are you supposed to access your machine guts now?

    As for the PB screw... look on ebay id say, or then take out another screw of same type and goto a hardware store, they should have something that will work for you.
     
  10. Sun Baked macrumors G5

    Sun Baked

    Joined:
    May 19, 2002
    #10
    Ouch...

    12-inch Aluminum Bezel Cosmetic Screw $7.50 @ www.pbparts.com :eek:
     
  11. latergator116 macrumors 68000

    latergator116

    Joined:
    Sep 30, 2003
    Location:
    Providence, RI
    #11
    Have you tried calling up Apple yet (1-800-APL-CARE)? Since your computer is under warranty and you obviously didn't do anything wrong to it, they should fix it for you.
     
  12. Sutekidane thread starter macrumors 6502a

    Sutekidane

    Joined:
    Jan 26, 2005
    #12
    I called AppleCare, and they told me that it is a cosmetic problem and that it won't be covered. I think I'm gonna battle with CompUSA for this one, since it has a 2year TAP.
     
  13. Applespider macrumors G4

    Applespider

    Joined:
    Jan 20, 2004
    Location:
    looking through rose-tinted spectacles...
    #13
    Did the person on the other end of the phone understand the problem? I'd say not being able to get inside your Mac to upgrade RAM etc was a little more than cosmetic. What happens if in a couple of months, the midplane goes and Apple send you out a replacement?
     
  14. applemacdude macrumors 68040

    applemacdude

    Joined:
    Mar 26, 2001
    Location:
    Over The Rainbow
    #14
    dont give up

    if you bother apple enough they WILL replace it even if they say its your fault
     
  15. latergator116 macrumors 68000

    latergator116

    Joined:
    Sep 30, 2003
    Location:
    Providence, RI
    #15
    Most of those people that you first get on the line don't know a thing. Ask them if you could speak to a product specialist or someone with higher authority.
     
  16. Sutekidane thread starter macrumors 6502a

    Sutekidane

    Joined:
    Jan 26, 2005
    #16
    Well, I was able to pry the iMac apart using a flat head screwdriver. I'm just gonna see if I can get a replacement screw somewhere now, since it looks like the only thing that happened was that the screw head broke off the body.
     

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