iMessage/FaceTime Issue

Discussion in 'iPhone Tips, Help and Troubleshooting' started by fRod, Sep 22, 2012.

  1. fRod, Sep 22, 2012
    Last edited: Sep 22, 2012

    macrumors newbie

    Joined:
    Sep 22, 2012
    #1
    Whenever I try and activate iMessage or facetime on my iPhone 5 all I get is the error, "Could not sigh in, please check your network connection and try again." The error doesn't happen right away it takes about 15-30 seconds then seems like it times out. I tried to activate on both wi-fi and data connection to no avail. I've read a few other areas where people have had these problems curious if anyone has as well and any fixes.

    Thanks!
     
  2. thread starter macrumors newbie

    Joined:
    Sep 22, 2012
  3. thread starter macrumors newbie

    Joined:
    Sep 22, 2012
  4. macrumors newbie

    Joined:
    Sep 22, 2012
    #4
    Maybe check to see if you have logged into iCloud with correct information
     
  5. thread starter macrumors newbie

    Joined:
    Sep 22, 2012
    #5
    Yeah I did that as well, logged into iCloud no problem. I think it might of been when I first plugged in my iphone and it gave the option "select as new phone" or use as my old iphone from when I had my iphone 4. I've called apple 3 times so far and they know its an issue but have no idea on how to fix it.
     
  6. thread starter macrumors newbie

    Joined:
    Sep 22, 2012
    #6
    Found the fix!!!

    I found the fix for the error. Took me a few different tries but I got it to work. You have to completely reset your phone (erase all content and settings) and set it as a, "new phone". I advise you to copy all the information that you want/need onto iCloud first. After I did this my facetime and imessage worked perfectly! Hope this helps.

    On a side note as well your contacts won't be erased either but save them on iCloud just in case.
     

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