In-Store Pickup Temporarily Unavailable?

Discussion in 'MacBook Pro' started by iAmRod, Nov 28, 2011.

  1. macrumors member

    Joined:
    Jul 26, 2006
    #1
    Hey gang,

    Been trying to place an order for a BTO MBP and have it shipped to my local store, but the new pickup option I thought went "global" appears to be unavailable at the moment. Anyone else running into this? Gotta say, for a company that seems to consistently earn high marks for customer service, not being able to ship my multi-thousand-dollar purchase to a local store is decidedly not very customer friendly!

    Anyone know what gives?
     
  2. macrumors 6502a

    TheJing

    Joined:
    Jun 13, 2011
    Location:
    Somewhere in Europe
    #2
    You said it yourself, it's unavailable "at the moment".

    They might be updating the site or something like that.

    Relax.
     
  3. thread starter macrumors member

    Joined:
    Jul 26, 2006
    #3
    Really? So THAT's what I've been doing wrong all these years! Thank you, thank you, thank you for setting me straight!
     
  4. macrumors 6502a

    TheJing

    Joined:
    Jun 13, 2011
    Location:
    Somewhere in Europe
    #4
    What's wrong with this guy...?

    You're welcome. :)
     
  5. macrumors member

    Joined:
    Nov 6, 2011
    #5
    Clearly you are very angry or extremely impatient. Maybe it wasn't such bad advice to just relax.
     
  6. thread starter macrumors member

    Joined:
    Jul 26, 2006
    #6
    Actually none of the above. Was just trying to see if the collective knowledge here at Mac Rumors forum might know a little something. But instead we are treated to snarky replies.

    It's all good.
     
  7. macrumors 68030

    Joined:
    Oct 19, 2011
    Location:
    Switzerland
    #7
    Some configurations are unavailable for store pickup. In particular, the configurations that are listed as "popular configurations" are not eligible for in store pickup. If you put together a configuration that is not "popular", then store pickup will work. It was like this when I ordered my MBP two weeks ago, and it still seems to be the case.


    PS: Your initial post was unnecessarily aggressive, in particular if one takes into account that in store pickup is a very new feature. I'm not surprised by the replies you got.
     
  8. macrumors member

    Joined:
    Jan 7, 2009
    #8
    It's a legitimate concern, I've been having the same issue for 2 days. It's not custom products either, I tried several different items, including an iPod touch, iPad, and base model MacBook pro. All say pickup unavailable.
     
  9. macrumors 65816

    GuitarG20

    Joined:
    Jun 3, 2011
    #9
    All of those items you say you tried seem like "popular items" which thundersteele (see quote above) says makes them unavailable for the in-store pickup option.
     
  10. macrumors 68030

    Joined:
    Oct 19, 2011
    Location:
    Switzerland
    #10
    I just tried some more exotic configurations, they still list store pickup as unavailable. So it seems it's a different issue now. Maybe the stores are overwhelmed with the black friday/cyber monday shopping mayhem.

    Seems you have to wait.
     
  11. macrumors member

    Joined:
    Jan 7, 2009
    #11
    I've used the instore pick up for popular items before. I have a friend who works for apple and he lets me use his discount, but the discount can only be used online so they can keep track of it, before the instore pickup the items just had to be shipped. I've used this for mice, smart covers, and such since then with no problems until now.
     
  12. macrumors newbie

    Joined:
    Nov 29, 2011
    #12
    This is something I have been wondering too. It seemed to have gone offline on Black Friday. I figured it was temporarily unavailable during the holiday shopping weekend including Cyber Monday, so I checked it today. Still unavailable. So I contacted an Apple Rep via their Online Store chat and was informed that this feature is unavailable at this time and there is no set date for a return of it. Total bummer!!!

    As for the comment about popular items, any base configuration of a device can be ordered via in-store pickup. The only things that can't be ordered with this option are refurbished items or custom configurations.
     
  13. macrumors 68030

    Joined:
    Oct 19, 2011
    Location:
    Switzerland
    #13
    Three weeks ago, I got my 15'' MBP with AG display and SSD through in store pickup. So custom configurations were available at some point.

    At that time, (shortly after in store pickup became available throughout the country), I checked several other configurations of MBPs for in store pickup:

    - basic models: available
    - customized models: available
    - pre-configured models: not available

    What I call pre-configured is what apple refers to as "popular choices", i.e. for the 15'' it is the RAM upgrade and the AG screen right now. Those were items that are in stock at Apple distribution centers, but not in stores. For some reason, these items were not eligible for in store pick up at that time.

    Anyways, now everything is down, I expect it is due to the holiday season, and maybe adoption of self-checkout in stores being slow.
     

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