installed 10.3.5 and now my ibook is crazy

Discussion in 'Mac Apps and Mac App Store' started by AlbinoPigeon, Aug 10, 2004.

  1. AlbinoPigeon macrumors member

    Joined:
    Jan 1, 2004
    Location:
    Vancouver, BC
    #1
    Hello,

    I installed the update to 10.3.5 (as well as the security update) to see if it would fix a freezing problem my computer was having. A lot of times after opening the ibook's lid it came out of sleep with the screen there, but the mouse and keys unresponsive. Other times, after leaving it on (and plugged in) with the lid open a crack to preven sleep I would awake to find the screen black and frozen (not in sleep). The last problem was when I would close the lid to make the ibook sleep, I wouldn't close it all the way, and quickly open it and close it again, and that would case the unit to freeze.

    Now, after the update it began to pop up a screen warning with a power button in the backround of a translucent grey box with different languages telling me to hold down the power button to restart. It always happened when itunes was playing a song and safari was open to a flash site (i'm not sure it would happen on a regular site, I never tried)

    After rebooting, I decided to repair premissions using disk utility (from OS X, not the CD) and it was fine, repaired a few and then it went to hell. What looks like UNIX took over and the OS GUI is unresponsive. White words with black backrounds (command line stuff) is partly filling the screen, and I can see the regular unresponsive backround behind the non-UNIX stuff. The UNIX doesn't appear to respond to keyboard clicks either.

    This is what it says:
    --------------------------------------------------------------------------

    System Failure: cpu=0; code=00000000 (Debugging trap)
    Latest crash info for cpu 0:
    Exception state (sv=0x19A96C80)
    PC=0x00000009; MSR=0x00000000; DAR=0x00000033; DSISR=0x00000000; LR=0x00000000; R1=0x00330033; XCP=0x03430000 (Unknown code)
    Backtrace:

    backtrace terminated - unaligned frame address: 0x00330033

    Proceeding back via exception chain:
    Exception state (sv=0x19A96C80)
    PC=0x000032FC; MSR=0x02003000; DAR=0x003363BE; DSISR=0x00000343; LR=0x000032F4; R1=0x000A0BE0; XCP=0x00000018 (0x600 - Alignment)
    Backtrace:
    0x4BF61FB8
    backtrace terminated - frame not mapped or invalid: 0x38600090

    Exception state (sv=0x00336230)
    previously dumped as "Latest" state. skipping...
    Exception state (sv=0x00335555)
    PC=0x00000000; MSP=0x00000000; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000; R1=0x00000000; XCP=0x00000000; (Unknown)
    Backtrace:

    Kernel version:
    Darwin Kernel Version 7.5.0
    Thu Aug 5 19:26:16 PDT 2004; root:xnu/xnu-517.7.21.obj~3/RELEASE_PPC


    Memory access exception (1,0,0)
    ethernet MAC address: 00:00:00:00:00:00
    ip addresss: 0.0.0.0

    Waiting for remote debugger connection
    --------------------------------------------------------------------------

    I added the ---- lines, but the MAC address and IP are actually all zeros on my screen, I didn't hide it or anything. As well, there is a blue square (like a command line blip thingy) at the very end of it all.

    This is really disconcerting...the reason I bought a mac was so that stuff like this didn't happen. Kinda funny that I'm writing all this on a WinTel box running XP pro, which as of late has been rock solid compared to my ibook.

    Can someone please help??!!

    --------------------------------------------------------------------------
    UPDATE:

    It won't go to sleep at all now. When I close the lid while loggin in the apple is still glowing, and when I open it to check what's up, all that crazy command line is there again! Or sometimes the apple does turn off, but it wont go to sleep, and then when opened again, the screen is frozen. Or everything is frozen, but the mouse still works. ARRGGHH!
     
  2. jtgotsjets macrumors 6502

    jtgotsjets

    Joined:
    May 20, 2004
    Location:
    Lawrence, KS
    #2
    I admire you for retyping that whole error message.

    Anyway, the first thing I would try would just be to pop the battery out and back in, the power up the computer. Can't hurt, can it?
     
  3. Jalexster macrumors 6502a

    Joined:
    Jun 8, 2004
    #3
    Looks like your kernal is panicing. Sounds weird, but it's the Apple eqivelent to the blue screen of death. Only much more dangerous. Kernal panics are NOT good.
     
  4. AlbinoPigeon thread starter macrumors member

    Joined:
    Jan 1, 2004
    Location:
    Vancouver, BC
    #4

    It didn't do anything, haven't seen the UNIX again, but still have trouble with the computer freezing when coming out of sleep (same problem I had before the 10.3.5 upgrade - but NOT before the 10.3.4 upgrade)
     
  5. AlbinoPigeon thread starter macrumors member

    Joined:
    Jan 1, 2004
    Location:
    Vancouver, BC
    #5
    Wonderful.
     
  6. BrianKonarsMac macrumors 65816

    Joined:
    Apr 28, 2004
    #6
    sounds like you were having issues prior to 10.3.5.

    i'd wipe the drive and do a fresh install. i know it sucks, but this is not normal behavior. as you said, you came to Mac OS for the stable experience it offers, and i'd say your experience happens to under 1% of users (i could be way off truthfully).

    if you upgraded, rather than did a clean install of 10.3, i'd note that as a possible culprit. it's also very possible your ibook is a lemon, due to the issues with the lid, no MAC address, etc.
     
  7. BWhaler macrumors 68020

    BWhaler

    Joined:
    Jan 8, 2003
    #7
    You may need to do a wipe of the drive and a re-install of the OS. It sounds like something has gotten corrupted.

    Have you installed more memory or a new device which could be causing the problems.
     
  8. Nermal Moderator

    Nermal

    Staff Member

    Joined:
    Dec 7, 2002
    Location:
    New Zealand
    #8
    Run Apple Hardware Test (the long test) and see what it says, just in case it's bad memory or something. But it seems more likely that something's become corrupt :(

    If you have to reinstall, it's not the end of the world. I did it yesterday (not due to a problem, but just to clean out my HD) and it only took 6 minutes, which amazed me (I'd never done it before, but I'm all too used to Windows taking a good part of an hour).
     
  9. Horrortaxi macrumors 68020

    Horrortaxi

    Joined:
    Jul 6, 2003
    Location:
    Los Angeles
    #10
    Is this a G3 iBook? If so I wouldn't discount the possibility of a bad logic board or video cable. You have kernel panics coming out of sleep, which could possibly be fixed by reinstalling, but you're also moving the screen so that's why I say it might be the logic board.

    Back up your data if you haven't already. Create a new user account and see if the same thing happens. If it does, wipe the drive and reinstall. If it still happens--hardware problem. If you're under warranty call Apple.

    Oh, and just to be safe you should zap your PRAM and reset the open firmware. It may not do anything, but they again it may. It's part of the standard Mac Troubleshooting Voodoo Checklist.
     
  10. thehypercube macrumors newbie

    thehypercube

    Joined:
    Jan 24, 2004
    Location:
    fl
    #11
    i had this mouse/keys unresponsive on wake once since installing 10.3.5 repaired permissions and not again (knock on wood (i really just did)).

    g4 / 1ghz let me know if you find out why but hopefully things will work themselves out.
     
  11. Nermal Moderator

    Nermal

    Staff Member

    Joined:
    Dec 7, 2002
    Location:
    New Zealand
  12. AlbinoPigeon thread starter macrumors member

    Joined:
    Jan 1, 2004
    Location:
    Vancouver, BC
    #13
    Alright, first to answer some questions:
    -no new memory or devices
    -it is a G4 800mhz
    -I am having the freeze after sleep problem often
    -can't repair premissions cuz the crazy UNIX stuff pops up

    Stuff I will try:
    -Run the hardware test and repair premissions from the CD during boot up (maybe this will prevent the UNIX from getting a chance to go crazy??)

    Stuff I need to know:
    -Is there an easy way to back up my home directory? (some sort of free program?)
    -How do I zap my PRAM and reset the open firmware?


    Thank you all so much!
     
  13. ravenvii macrumors 604

    ravenvii

    Joined:
    Mar 17, 2004
    Location:
    Melenkurion Skyweir
    #14
    Archive Install is your friend. That keeps your home directory and reinstalls the rest of the OS. Be aware that the problem *may* lay in the preferences IN your home directory, so if that doesn't do anything, back up whatever is important to you, and do a complete reformat/reinstall.

    I really don't get why people are afraid of reinstalls. They can repair all of the problems with one stroke.
     
  14. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
    #15
    If you have any peripherals hanging off your iBook, I'd start by unplugging those and seeing if you keep getting kernEl panics.
     
  15. AlbinoPigeon thread starter macrumors member

    Joined:
    Jan 1, 2004
    Location:
    Vancouver, BC
    #16
    I dont have any perfs connected to the computer. I did actually sucessfully complete 2 pref repairs (one before boot from the CD, the other after boot with shift held down during login). I was heartened by that, but alas, the black UNIX of death came back again. Twice infact.

    Here is the error log:

    ********

    Wed Aug 11 15:27:21 2004

    Unresolved kernel trap(cpu 0): 0x300 - Data access DAR=0x00000000000000D4 PC=0x000000000002CAE8
    Latest crash info for cpu 0:
    Exception state (sv=0x25E89000)
    PC=0x0002CAE8; MSR=0x00001030; DAR=0x000000D4; DSISR=0x40000000; LR=0x0002CAD8; R1=0x079EBDB0; XCP=0x0000000C (0x300 - Data access)
    Backtrace:
    0x0002CAD8 0x0002C8A8 0x0002C870
    Proceeding back via exception chain:
    Exception state (sv=0x25E89000)
    previously dumped as "Latest" state. skipping...
    Exception state (sv=0x00A51780)
    PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000; R1=0x00000000; XCP=0x00000000 (Unknown)

    Kernel version:
    Darwin Kernel Version 7.5.0:
    Thu Aug 5 19:26:16 PDT 2004; root:xnu/xnu-517.7.21.obj~3/RELEASE_PPC

    panic(cpu 0): 0x300 - Data access
    Latest stack backtrace for cpu 0:
    Backtrace:
    0x000836E4 0x00083BC8 0x0001EDA4 0x00090C60 0x0009406C
    Proceeding back via exception chain:
    Exception state (sv=0x25E89000)
    PC=0x0002CAE8; MSR=0x00001030; DAR=0x000000D4; DSISR=0x40000000; LR=0x0002CAD8; R1=0x079EBDB0; XCP=0x0000000C (0x300 - Data access)
    Backtrace:
    0x0002CAD8 0x0002C8A8 0x0002C870
    Exception state (sv=0x00A51780)
    PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000; R1=0x00000000; XCP=0x00000000 (Unknown)

    Kernel version:
    Darwin Kernel Version 7.5.0:
    Thu Aug 5 19:26:16 PDT 2004; root:xnu/xnu-517.7.21.obj~3/RELEASE_PPC

    ********

    Can anyone get anything from this?

    And if I do have to reinstall Panther, do I have to erase anything, or just boot from CD and install?
     
  16. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
    #17
    If you have an external hard drive, Disk Utility has a Restore option. This functions as a back up. It's the Apple equivalnet of Carbon Copy Cloner which is NOT freeware, it is donationware. It's a tremendously useful program.

    To zap the PRAM, restart and hold down Command+Option+P+R. After the 4th chime, let them go and allow it to boot as normal. I doubt this will help your kernel panics.

    To reset the open firmware (I also doubt this will help, but it's worth a shot), restart and hold down Command+Option+O+F. Once you have a prompt, type in:

    reset-nvram
    reset-all

    And finally.. you should consider resetting your PMU over zapping your PRAM. Instructions here:

    http://docs.info.apple.com/article.html?artnum=14449#faq6
     
  17. Horrortaxi macrumors 68020

    Horrortaxi

    Joined:
    Jul 6, 2003
    Location:
    Los Angeles
    #18
    If it's a G4 you're still under warranty. Try zapping PRAM, firmware, reinstall and if that doesn't work take it to the Apple Store and you'll have it fixed in a few days--probably about as long as this thread has been around.
     
  18. theTelepath macrumors newbie

    Joined:
    Aug 12, 2004
    #19
    me too me too

    whew! and i thought i was the only one.
    i did the 10.3.5 update and BAM!
    same problem.
    When i restarted, I had the UNIX shell.
    It asked me to log on. I did..and it awaited further commands.
    I typed logout, it went to the greyscreen.
    After a few hours, I gave up.

    In the end I had to reinstall from my bundled disks.
    I'm using a iBookG4/800 too (fully maxed with RAM and all options)

    After i got it working, I upgraded to 10.3.5
    Bam! new set of errors.
    It just stays in the greyscreen.

    Installed 10.3 again from Disks *getting tiresome*

    Finally it stuck and avoided the 10.3.5 upgrades.

    Several programs did not work till I did the 10.3.5 upgrade.

    Even then Safari wouldn't run on my user account. I created a new user account - Safari worked.

    When migrating my user account into a new account, I had numerous file errors while copying. This is despite the fact that I did several disk repairs.

    Now, things are running smoothly. No more spinning beachball from Heck.
     
  19. theTelepath macrumors newbie

    Joined:
    Aug 12, 2004
    #20
    the problem is that what Apple Store will do is to simply reformat and reinstall. I have no way of backing up.
     

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