iOS 6 Users on Devices Able to Run iOS 7 Must Upgrade to Fix FaceTime

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Apr 24, 2014.

  1. macrumors bot

    MacRumors

    Joined:
    Apr 12, 2001
    #1
    [​IMG]


    [​IMG]
    Apple today released a new support document, detailing the issue behind the recent problems some iOS 6 users have been experiencing with FaceTime. According to Apple, a bug resulting from an expired device certificate has rendered FaceTime unusable on older versions of iOS and the only solution to the problem is to update to the latest version of the operating system.

    Devices capable of running iOS 7 must be upgraded to iOS 7.0.4 or later, while devices unable to run iOS 7, such as the fourth-generation iPod touch, must upgrade to iOS 6.1.6.
    While FaceTime does work with iOS 6.1.6, that particular update is not available to recent devices that are able to run iOS 7, which means iOS 6 users with newer devices who wish to access FaceTime must upgrade to iOS 7.

    There's a sizable contingent of iOS users who opted to stick with iOS 6 over iOS 7 due to the drastic visual changes introduced with the operating system update, so Apple's upgrade suggestion is likely to be unpopular with those users.

    Apple's FaceTime issues first began on April 16, with many iOS 6 users reporting an inability to use the service. At that time, it was unclear whether Apple would implement a fix, but customer service representatives have been presenting iOS 7 updates as a solution since the problem was first uncovered, and it appears that Apple does not plan to offer another solution. The company did, however, release a FaceTime update for OS X users to fix the issue earlier this week.

    Article Link: iOS 6 Users on Devices Able to Run iOS 7 Must Upgrade to Fix FaceTime
     
  2. macrumors 6502a

    Wuiffi

    Joined:
    Oct 6, 2011
    Location:
    Austria
    #2
    3,2,1 *****torm

    btw i like the design ;)
     
  3. macrumors newbie

    Joined:
    Mar 31, 2014
    #3
    Tim cook at WWDC: "We've had an 100% adoption rate of iOS 7" :rolleyes:
     
  4. macrumors 68000

    JarScott

    Joined:
    May 19, 2011
    Location:
    Leicestershire, UK
    #4
    Haha, good move to get those last stubborn people to update to iOS 7. Bravo Apple, I approve. ;)
     
  5. Guest

    keterboy

    Joined:
    Jan 22, 2014
    Location:
    Earth's Core
    #5
    Upgrade already you stoners (from stone age)... :mad:
     
  6. macrumors 65816

    Locoboof

    Joined:
    Jun 8, 2008
    Location:
    Bay Area,Cali
    #6
    LOL!!! That was funny...
     
  7. macrumors member

    Joined:
    Jun 24, 2013
    Location:
    Derbyshire, UK
    #7
    I love things like this, lets make a brouhaha over absolutely nothing, just upgrade! done
     
  8. macrumors 65816

    iBlazed

    Joined:
    Feb 27, 2014
    Location:
    Home of Gov. Chris Crispy
    #8
    If your devices can't be upgraded to iOS 7, chances are it doesn't support FaceTime anyway because there's no front facing cam, or at least this is true for the 3GS. So Apple is pretty much just telling you to update to iOS 7.

    On one hand, people should just upgrade. On the other hand, Apple actually killed a functionality that your phone originally came with and you paid for. There could be a class action lawsuit here.
     
  9. macrumors 6502

    Joined:
    Dec 10, 2008
    #9
    iOS 1 was the best ANYTHING NEWER IS FUGLY :mad: The App Store is just bloated crap you don't need.

    If I could install iOS 1 on my iPad Air, I would.

    ;)
     
  10. macrumors 6502a

    Nunyabinez

    Joined:
    Apr 27, 2010
    Location:
    Provo, UT
    #10
    I must be naive. Why can't Apple just update the certificate?
     
  11. macrumors 68020

    applesith

    Joined:
    Jun 11, 2007
    #11
    I am also waiting for the flood of entitled people who refuse to upgrade to iOS7 for x,y,z reason to start complaining.
     
  12. macrumors 68000

    doelcm82

    Joined:
    Feb 11, 2012
    Location:
    Florida, USA
    #12
    I upgraded already (Day 1). I'm just here for the chip storm.
     
  13. macrumors 65816

    Joined:
    Jun 15, 2010
    #13
    I'll admit I didn't like the new iOS 7 icons at first, but there are really so many advantages that I think upgrading is worth it. I haven't run iOS 7 on the iPhone 4 though, but I know there are some performance issues. I think iOS 7 runs great on my 4S and 5s.

    Either way Apple would avoid a lot of complaints if they could get FaceTime working in older iOS 6 versions again.
     
  14. macrumors 6502a

    Joined:
    Nov 18, 2012
    #14
    LOL awesome! I can't wait to hear the whining! The tears of the luddities are like sweet nectar. Honestly, this couldn't happen to a nicer bunch of people.
     
  15. macrumors 6502a

    Joined:
    Nov 30, 2013
    #15
    Microsoft didn't force ME and Vista with such tricks.
     
  16. macrumors 65816

    taptic

    Joined:
    Dec 5, 2012
    Location:
    California
    #16
    It doesn't matter... you all needed to upgrade anyway.
     
  17. macrumors 68000

    doelcm82

    Joined:
    Feb 11, 2012
    Location:
    Florida, USA
    #17
    Then jailbreak it, right?
     
  18. macrumors 68000

    JarScott

    Joined:
    May 19, 2011
    Location:
    Leicestershire, UK
    #18
    They probably KNEW it was going to ruin your life.
     
  19. macrumors regular

    Joined:
    Oct 1, 2012
    #19
    "Only solution" is strong language . . .
     
  20. macrumors 6502

    Joined:
    Jun 22, 2010
    #20
    Who is this going to affect more? Apple or the customer who has alternative 3rd party video calling services?
     
  21. Recognition, Apr 24, 2014
    Last edited: Apr 24, 2014

    macrumors regular

    Recognition

    Joined:
    Jun 27, 2013
    #21
    Brace yourselves....!:D

    Did iOS 6 users actually think they could stay on outdated software FOREVER and not have any problems?!

    Did iOS 6 users actually think that as the world around them progresses and technology and hardware moves forward, they could remain on outdated software and have everything still work fine?!

    How long are iOS 6 users planning on staying on iOS 6?

    FOREVER?!

    lol good luck with that hahaha!
     
  22. Editor emeritus

    longofest

    Joined:
    Jul 10, 2003
    Location:
    Falls Church, VA
    #22
    They did. It's in iOS 6.1.6 and iOS 7.x.
     
  23. macrumors 65816

    thedeejay

    Joined:
    Aug 16, 2012
    Location:
    Toronto, Canada.
    #23
    Hmm, well good thing it's only FaceTime. For those who aren't really users of FaceTime, it's ok. But if you do use FaceTime... then well... you're screwed :(
     
  24. Editor emeritus

    longofest

    Joined:
    Jul 10, 2003
    Location:
    Falls Church, VA
    #24
    No. They also didn't have to.
     
  25. macrumors 6502

    redscull

    Joined:
    Jul 1, 2010
    Location:
    Texas
    #25
    Can't create free software that's actually good enough to compel people to voluntarily upgrade to? Solution: Break the version they stayed with.

    A big F U right from Apple's own mouth. When was the last time that Apple so directly disrespected its customers? I'm struggling to recall their service ever being so poor. Just offer the fix you created to iOS 6!
     

Share This Page