iPad Air 2 - virus/popup problem

[ThisBougieLife]

I'm trying to help a friend with their iPad Air 2 problem. He seems to have some kind of virus; it appears in the form of a pop-up that shows up randomly in Safari whenever he's browsing the web. It completely takes over the open tab.

He's cleared all the browsing data but that didn't seem to help. How can we fix this?

 

[sjleworthy]

try some ad blockers?

 

[iapplelove]

Is it with every website he visits or just one?

 

[robotica]

Dfu restore

 

[mythdemon]

I'm trying to help a friend with their iPad Air 2 problem. He seems to have some kind of virus; it appears in the form of a pop-up that shows up randomly in Safari whenever he's browsing the web. It completely takes over the open tab.

He's cleared all the browsing data but that didn't seem to help. How can we fix this?

Clearing all browsing data via Settings should ideally solve this problem. Did he get a message indicating that browsing data on all browsers he's signed into with his Apple ID will be lost?

More information about the kind of popup or a screenshot would help.

 

[pika2000]

Can an iPad even get a virus through normal browsing?

Definitely needs more info on what the popups are.
It could also be the iSP. Some ISPs will trigger a warning popup if a user goes to questionable sites.

 

[ThisBougieLife]

It's with multiple websites; seems to just happen on the browser. It's not an ISP problem, though, it's definitely a "click here to claim your prize" type pop-up ad.

That said, installing AdBlock Plus for Safari did seem to get rid of it, but that's sweeping the problem under the rug. When I see him today, I'll check if it happens on Chrome too.

 

[pika2000]

Sounds just like regular pop ups then.
First, make sure you enable "Block pop-ups" in Settings, Safari.
Then yes, install an adblock.
Your friend should be fine.

 

[Skyholder]

To piggyback on this, I see references to pop-up blockers for safari.
Any recommendations for Chrome users?

 

[Newtons Apple]

The people who come up with these irritating pop-ups are getting more and more sneaky and I suspect this will become a bigger problem in the future.

 

[charlituna]

It's with multiple websites; seems to just happen on the browser. It's not an ISP problem, though, it's definitely a "click here to claim your prize" type pop-up ad.

That said, installing AdBlock Plus for Safari did seem to get rid of it, but that's sweeping the problem under the rug. When I see him today, I'll check if it happens on Chrome too.

actually it's not 'sweeping the problem under the rug' at all. its not a virus, it actually is ads. well scam ware using ad tricks to work.

 

[bopajuice]

My question is why are you so concerned about a "friends" ipad and know all about their browsing habits and settings ? Maybe if you told us where you were actually browsing we might be able to help.

 

[r8ders2k]

Here’s what has popped up on my iPad Air 2 in the last couple of days.

I would just close the tab and continue with browsing. According to Safari’s History, it popped up 3 times. It happened while I was on the AVSForum.

Although I wasn’t able to take an actual screenshot, I was able to find it on Google.

 

[AppleScruff1]

My question is why are you so concerned about a "friends" ipad and know all about their browsing habits and settings ? Maybe if you told us where you were actually browsing we might be able to help.

What difference does it make whose iPad it is?

 

[Atomic1977]

I don’t think iPad can get viruses. As I don’t see any sign of antivirus apps for iPad anywhere. But adds like what he’s seeing do happen and add blockers do help somewhat