iPhone 4 home button problem

Discussion in 'iPhone' started by noschvt, Dec 28, 2011.

  1. macrumors newbie

    Joined:
    Oct 30, 2009
    #1
    The home button on my launch day iPhone 4 has started to act a bit odd lately. It will not always recognize the button being pressed or will take a single press as a double. Since I have AppleCare I called them up today to get a replacement phone. The gentleman on the phone told me that since it is more than likely a wear issue, AppleCare doesn't cover it and it would be $149 to have it repaired. Has anyone else had this issue with their iPhone 4 and had luck getting it replaced? My dealings in the past with Apple on my previous phone had been great and this leaves a bad taste in my mouth.
     
  2. macrumors 603

    saving107

    Joined:
    Oct 14, 2007
    Location:
    San Jose, Ca
    #2
    Do you have an Apple Store near-by?

    If you do, I would try to go in.
     
  3. macrumors 6502a

    Joined:
    Jun 2, 2010
    #3
    Just went to the apple store yesterday for the same exact issue and was told the same exact thing. I decided not to buy a new phone.
     
  4. macrumors 68020

    Rocko1

    Joined:
    Nov 3, 2011
    #4
    Put one small drop of alcohol on the button so it goes in the sides. Work the button. This will cure it.
     
  5. macrumors 6502

    Joined:
    Aug 13, 2010
    #5
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

    Really Rocko? Did you try that?
    I have the exact same problem as well. Don't have apple care, but told the same thing at my local Apple Store. The genius actually suggested that I just wait as long as I can before buying a new one, so he wasn't just pushing me spend money.
    Anybody else tried this "alcohol on the home button" trick?
     
  6. macrumors 6502

    Joined:
    Jan 2, 2011
    Location:
    Belfast
    #6
    I just had the same issues on Xmas day with my year old 4. I thought it was hardware for sure but a clean restore as a new phone has had it running great since.
     
  7. macrumors newbie

    Joined:
    Dec 11, 2011
    Location:
    Poipu Kauai
    #7
    Home button

    Yes I've returned two 4th gen devices for this problem. Do the same. One fix you can try is recalibrating home button by opening a native app like weather or stocks then hold down off button until slider appears then hold down home button until app quits which will help for awhile but eventually home button will stop working. Return for replacement ASAP
     
  8. macrumors 68020

    Joined:
    Mar 26, 2010
    #8
    WOW, Im glad I never pay for AppleCare. All that extra money to then find out that they wont repair the home button.
     
  9. macrumors member

    Joined:
    Dec 28, 2011
    #9
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A406 Safari/7534.48.3)

    It IS a hardware problem if it's over a year old and you have to press it really hard for it to function.

    Here in Thailand they changed me $50 to replace it, yet in the process they broke the phone.

    I'd rather pay $150 for the authorized people to do it. It is a royal pain in the ass to replace it. The part is really cheap so I think it's mostly all labor.

    And yes. The iPhone 4 home button DOES wear after a year of use. Once replaced it's smooth as silk.

    Same issue with the BB ball.
     
  10. macrumors 6502

    Joined:
    Aug 13, 2010
    #10
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

    Did the clean/restore thing, actually the genius did it, and still the same problem. Hope it will hold out until the 5 comes out.
     
  11. macrumors member

    Joined:
    Dec 28, 2011
    #11
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A406 Safari/7534.48.3)

    Restore isn't going to work.

    It isn't going to get better. I would replace it. It will make your life really difficult. Trust me. It was driving me nuts.

    If you do let them replace it, show them that BOTH your cameras are working. When they give it back to you, test the cameras. BOTH of them.

    My 4s is 3 days old and I'm already planning my home button repair trip for next year. I already asked where to take it at the provider.

    I have to make a trip into Bangkok and leave it at AIS Siam Paragorn. I'm looking for an adapter for the micro sim so I can use an old Nokia I have while they repair my phone.

    I'll put up with it. I will NOT buy iPhone 5 because they hold the good releases for the "S" releases.

    Judging by how much more superior the 4s is vs the 4, I'm going for a 5s if I
    stay with iPhone. Just know a Home Button repair will be necessary.

    Then again, there are people still holding on to their iPhone 3G and never had a problem with the button. So it maybe it'll be better with the 4s. Who knows. But I'm ready. As soon as it starts happening, off I go.
     
  12. macrumors 68000

    Joined:
    Sep 18, 2010
    Location:
    Hamilton, New Zealand
    #12
    Go to any stock iOS app

    Hold the power button until the slide to power off comes

    Let go of the power button and hold the home button until the slide to power off comes off
     
  13. macrumors 6502a

    Eager Beaver

    Joined:
    Sep 28, 2011
    Location:
    Chicago, IL
    #13
    I have never had a problem with my home button on any of my 4 iphones.
    I will be extremely dissapointed if I do -
     
  14. macrumors newbie

    Joined:
    Jun 21, 2010
    #14
    Simply not true. I just received a new i4 last week for strictly a buggy home button with apple care.. In fact this my 3rd or 4th one since launch day, all with home button issues, all replaced with nearly no questions asked.. :apple:
     
  15. macrumors regular

    Joined:
    Apr 4, 2010
    #15
    The week after Thanksgiving, I noticed my home button was sticky, like something had been spilled in it. I walked into my Apple store and told them exactly that. They checked for liquid damage, laid my phone aside and said they would give me a brand new one on good faith. My original was 6 months old. I advise you take it into the genius bar!

    Along the same line, my boyfriend took his Shuffle into the Apple store when it no longer worked. The guy at the genius bar asked when it stopped working. His reply: Somewhere between the rinse and the spin cycle. The Apple employee gave him a brand new one for his honesty.

    I absolutely adore Apple customer service.
     
  16. macrumors 68030

    vitzr

    Joined:
    Jul 28, 2011
    Location:
    California
    #16
    I used to think the same thing. Now I'm not sure. My iPhone 4S has the same home button issue the iPhone 4's I had did. While under warranty Apple replaced them. Each had finally stopped working which bricks the phone. I had three fail in one year.

    I know Apple clings to the old style mechanical button cause their nostalgic like that.

    But it would be nice if they'd use a contemporary touch sensitive button. The ones on my Samsung Android phones are very long lasting and very nice to use.

    Perhaps in a year or two.
     
  17. macrumors 601

    PNutts

    Joined:
    Jul 24, 2008
    Location:
    Pacific Northwest, US
    #17
    Yes, you shouldn't buy AppleCare if you don't know what it covers.
     
  18. macrumors member

    Joined:
    Dec 28, 2011
    #18
    How long did it take for the 4S to have a button problem?
     
  19. macrumors 6502

    Joined:
    Jun 25, 2010
    #19
    There are companies that will fix this problem for you for around 40 dollars or so, when my home button started to act up apple wouldn't acknowledge a problem so I sent it to iresq and they fixed it completely
     
  20. macrumors 6502

    Joined:
    Jun 23, 2007
    Location:
    California
    #20
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

    You could turn on assistive touch in settings and use the software home button until you're ready to replace or repair the phone.
     
  21. macrumors member

    Joined:
    Mar 28, 2010
    #21
    Try recalibrating the home button. I just found out about this yesterday and tried it on my moms 4,which was having home button problems like not responding when pushing it from the bottom left corner, and afterwards the home button was like brand new.
    Just go to a stock apple app like stocks or weather. Hold the top lock button till power off screen appears. Let go of the top button and hold the home button until the app disappears.
    http://www.youtube.com/watch?v=cujErKjh85o
     
  22. macrumors 6502

    Joined:
    Aug 13, 2010
    #22
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

    I tried that and it didn't help. Thanks got tip tho!
     
  23. macrumors 68020

    Joined:
    Mar 26, 2010
    #23
    Jailbreak your iphone and install Zephyr. Just did it today and its simply the best thing to happen to iOS in years!!

    Ipad multitasking gestures on iphone which work excellent and very very smoothly.

    I dont use the home button anymore. Plus install Activator too.
     

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