iPhone 4S shuts off by itself

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Prissy, Oct 21, 2011.

  1. macrumors 6502

    Joined:
    May 7, 2009
    #1
    My iPhone 4S (AT&T) has been shutting off by itself like 3-4 times a day... Has anyone came across this problem?
     
  2. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #2
    Nope, I would bring it back to Apple and have it replaced.
    Sounds like a hardware defect.
     
  3. thread starter macrumors 6502

    Joined:
    May 7, 2009
    #3
    Anyone else?
     
  4. macrumors regular

    GooMan

    Joined:
    May 8, 2006
    Location:
    Alabama
    #4
    Nope, I would bring it back to Apple and have it replaced.
    Sounds like a hardware defect.
     
  5. macrumors 68000

    nwmtnbiker

    Joined:
    Apr 5, 2011
    Location:
    Fidalgo Island
    #5
    Settings/General/Auto-Lock and change it to never lol.;)
     
  6. macrumors newbie

    Joined:
    Oct 23, 2011
    #6
    4s

    Im experiencing the same issue. After it turns off it gets put into " recovery mode" then im required to restore it every time.. Pretty annoying!
     
  7. macrumors 68030

    verwon

    Joined:
    Jul 26, 2011
    Location:
    Seattle
    #7
    Go to Apple!
     
  8. macrumors newbie

    Joined:
    Oct 23, 2011
    #8
    Funny thing is this my 2nd iphone 4s, first one had a speaker defect, (it was making a low buzzing noise) and now this.. :mad:

    ----------

    Funny thing is this my 2nd iphone 4s, first one had a speaker defect, (it was making a low buzzing noise) and now this..
     
  9. macrumors 68030

    verwon

    Joined:
    Jul 26, 2011
    Location:
    Seattle
    #9
    Unfortunate luck of the draw, happens to everyone sometimes. It sucks, but...

    Hope your next one has no flaws.
     
  10. macrumors newbie

    Joined:
    Oct 23, 2011
    #10
    i know its an unfortunate luck, oh well.. hopefully next time i get tomorrow is all good. thank you!
     
  11. macrumors 68030

    verwon

    Joined:
    Jul 26, 2011
    Location:
    Seattle
    #11
    I once went through 4 phones, it was a PIA!
     
  12. macrumors newbie

    Joined:
    Aug 8, 2010
    #12
    I'm having the same problem. The phone turns off by it self. This has happened numerous times a day. In going to the Apple Store tom.
     
  13. macrumors 68000

    Kyotoma

    Joined:
    Nov 11, 2010
    Location:
    Carnegie and Ontario
    #13
    Go to Settings>General>Usage>Diagnostics & Usage>Diagnostics & Usage Data. If anything on that page has "panic" anywhere on the entry, your iPhone is experiencing kernel panics due to a hardware issue. The only fix for this is a replacement. No software update or restore will fix it.
     
  14. Evolutioncsr, Oct 24, 2011
    Last edited: Oct 24, 2011

    macrumors newbie

    Joined:
    Jun 22, 2009
    #14
    It is Settings>General>About>Diagnostics & Usage>Diagnostics & Usage Data. Thank you though. My phone was shut off today after being in my pocket for about 30 minutes I know for a fact I did not shut it off as I was using it frequently as calculator at work. Plus I never shut my phone off :)

    I do have a panic.plist for todays date right around the time my phone was off :(
     
  15. macrumors newbie

    Joined:
    Aug 8, 2010
    #15
    Thank you. I confirm that there were many kernel panics under diagnostics log. I went to the Apple Store today and was given a replacement. So far, the replacement has not shut off by itself.
     
  16. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #16
    Finally someone listened:D
     
  17. macrumors regular

    Joined:
    Sep 10, 2009
    #17
    I've encountered this shut off problem twice since getting my phone on the 14th. I've checked under the diagnostics. I don't have any panic kernel but I have a ton of "low memory" logs

    What does that mean?
     
  18. macrumors newbie

    Joined:
    Oct 17, 2011
    #18
    OMG Me Too

    Finally found someone else with the same problem! I pre-ordered 4S and got it the day it came out and I have had problems ever since! Mine shuts down multiple times a day, I am convinced there would be uber-pissed iPhone 4s users if this happened to everyone, so I definitely need to go to Apple.

    Since I couldn't find anyone else with this many comlpaints, I thought it was normal to have this many bugs in the first version of software...etc. Hopefully I don't have to live with this anymore....it's been so annoying!!!!

    Also---many apps don't work and my camera doesn't take pics anymore.
     
  19. macrumors 68000

    Kyotoma

    Joined:
    Nov 11, 2010
    Location:
    Carnegie and Ontario
    #19
    Definitely check your diagnostics for kernel panics.

    Also, this is not the first version of the software. It is the eighth.
     
  20. macrumors newbie

    Joined:
    Oct 17, 2011
    #20
    Yes, I didn't know how to check them before....I did and there are globs of "panics". I am actually relieved to be nearing a resolution. HAHA--I was basically trying to say that I was too optimistic about my problems being tied to the fact that the phone was new...etc. Haha, I stand corrected, eighth version.
     
  21. macrumors newbie

    Joined:
    Jun 21, 2010
    #21
    i've been posting my experiences with this issue here:

    https://discussions.apple.com/message/16556626#16556626

    the short of it: one trip to the apple store where the genius advised me to wipe the phone to factory settings, then set up the phone as new and not from a backup... end result is that the shutdowns continue so i got on the phone with applecare today and a replacement is on the way.

    hoping for better luck with the new hardware.
     
  22. thread starter macrumors 6502

    Joined:
    May 7, 2009
    #22
    I really thought u were kidding... lol but yes I do see panics on the list. Will go to Apple tomorrow. By the way, I also see Low Memory on the list, does anyone know what that means?
     
  23. macrumors newbie

    Joined:
    Nov 3, 2011
    #23
    iPhone 4s Shuts off by itself

    My new iPhone 4s turned itself off one hour after I purchased it about a week ago, and since then it has turned itself off about twice daily (even when the battery was charged)!!!!!
     
  24. macrumors 68000

    Kyotoma

    Joined:
    Nov 11, 2010
    Location:
    Carnegie and Ontario
    #24
    Make sure to check your diagnostics page as well.
     
  25. thread starter macrumors 6502

    Joined:
    May 7, 2009
    #25
    So i went to the Apple store today and they told me to restore my phone as a new one with iTune. I just did it.. Let's see if it works or not..
     

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