iPhone 4S - Sleep/Week Button Stuck

Discussion in 'iPhone' started by Taylor-C, Apr 7, 2012.

  1. macrumors 6502

    Joined:
    Jul 12, 2011
    Location:
    UK
    #1
    Yesterday my Sleep/Wake Button stopped working after nothing had been done to the phone - like no dropping or juice spills or anything. I was just sitting on the train for 3 hours listening to music and when I got off the train it had stopped working...
    Has anybody else had a problem like this? If I go to an Apple Store will they be likely to be able to do anything?

    Thanks,
    Taylor.
     
  2. macrumors member

    Joined:
    Sep 2, 2008
    #2
    I had this same problem, but on my iphone 4. For me the button was able to be pushed flush with the device but would not register as a click and seemed very loose. After hours of frustration i finally came across this and was able to fix it. It works pretty good now. Not perfect, but a fix nonetheless. Also in the accessibility options under settings, turn on assistive touch, that allows you to still lock your phone even if your button is broken.

    http://www.youtube.com/watch?v=DRt4Zjbx6n4
     
  3. macrumors 68040

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #3
    Make an appointment for the apple store. They will replace it for you.
     
  4. macrumors member

    Joined:
    Sep 2, 2008
    #4
    Definitely do this first. I was out of warranty which is why didnt want to take mine in to be fixed.
     
  5. thread starter macrumors 6502

    Joined:
    Jul 12, 2011
    Location:
    UK
    #5
    Okay guys, thanks for helping! I'll try and get an appointment at the Apple Store soon... But my nearest one is hours away... I'll update when I have been!

    Oh! And thanks for reminding me about AssistiveTouch - so much easier now!
     
  6. macrumors 604

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #6
    FWIW they are likely going to restore it to see if that fixes anything before a full swap, so you might as well start with that, before anything else. Might save you a trip.
     
  7. thread starter macrumors 6502

    Joined:
    Jul 12, 2011
    Location:
    UK
    #7
    Hi. Thanks for your tip! I don't think it's a software issue though as the button is physically stuck down!
     
  8. macrumors 604

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #8
    Ah, very well. Guess I missed that. :eek:
     
  9. thread starter macrumors 6502

    Joined:
    Jul 12, 2011
    Location:
    UK
    #9
    Booked an appointment for Tuesday at 7:30pm (BST) - will update when I'm back!
     
  10. thread starter macrumors 6502

    Joined:
    Jul 12, 2011
    Location:
    UK
    #10
    For those who are wondering, I just got back from the Apple Store and was given a new phone! It's restoring as I type...
     
  11. macrumors 68040

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
  12. macrumors newbie

    RMC Tech

    Joined:
    Apr 9, 2012
    Location:
    Lehigh Valley PA
    #12
    Nice! Glad they fixed it up. That's normally a tricky thing. It's a whole wire assembly in some cases that needs to be replaced. They'd much rather just give you a refurbed or "new" phone.
     
  13. macrumors newbie

    Joined:
    Dec 17, 2012
    #13
    Hey guys have a problem similar to this on my iPhone 4. When I lock it down, it's screen goes off and I have to press the buttons (Sleep/wake&home) to enter the Lockscreen. Is it a software issue or a hardware issue
    I'M NERVOUS!PLEASE HELP!

    ----------

    PS:I have used Assisive Touch. It works perfect for locking it down,but not waking it up
     

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