iPhone 5 bent!

Discussion in 'iPhone' started by gfasciana, Sep 23, 2012.

  1. macrumors newbie

    Joined:
    Sep 23, 2012
    #1
    I received my new iphone5 from Verizon from fed ex on Saturday, opened it up and it was bent and the volume buttons were jammed. I took it the apple store in summit mall (Akron Ohio) and they told me they would not replace it and accused me of damaging the phone myself. The "genius" at the apple store told me that a phone like mine would not have passed apples production inspection. Now I'm stuck with a broken iphone5 that I waited forever for.
     
  2. macrumors 6502a

    spblat

    Joined:
    Jun 18, 2010
  3. macrumors 6502a

    Joined:
    Jun 18, 2011
    #3
    Go back and throw a fit, or try another apple store. If that fails, return it to the Online store, get refunded and buy a new one.
     
  4. macrumors 6502a

    Joined:
    Oct 18, 2011
    Location:
    Iowa
    #4
    If that had happened to me I wouldn't join a forum. I'd call Verizon. They shipped the phone. If it was damaged in transit, they should take care of you.

    Hopefully you purchased AppleCare+ with your new iPhone
     
  5. macrumors 6502a

    AppleFan91

    Joined:
    Sep 11, 2012
    Location:
    Indy, US
    #5
    1) pics please - normally everyone here takes ur word, but this is pretty outlandish.
    2) seriously? Scuff gate, rainbow screen gate, LTE gate, bent gate, no charger gate, etc.
     
  6. macrumors G3

    Geckotek

    Joined:
    Jul 22, 2008
    Location:
    NYC
    #6
    There's already a similar tread on the forum, the phone was bent by the shipper. They called Apple CS who shipped out a new phone and a box to return the damaged phone.
     
  7. thread starter macrumors newbie

    Joined:
    Sep 23, 2012
    #7
    Apple turned me down, so I went to the nearest verizon store, showed them the issue and they didnt have any in stock to replace but geared me towards the nearest store. The pic is what i just took to show you all how its lifted off of a flat surface. Also you can youtube bent iphone 5 to see another case of it.
     

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  8. macrumors 604

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #8
    Were all the plastic stickers from the manufacturer still on it? It's pretty tough for the Genius to argue you did it if all stickers were still on it (of course it's possible you bent it straight out of the box, but you should be given the benefit of the doubt). If/when this gets cleared up I would write a formal complaint regarding this Apple store and the Apple genius in question.
     
  9. macrumors 6502a

    Joined:
    Oct 18, 2011
    Location:
    Iowa
    #9
    It does make you wonder, with the aluminum frame, if people are going to bend their phones by sitting down awkwardly or something. Time will tell I guess.
     
  10. thread starter macrumors newbie

    Joined:
    Sep 23, 2012
    #10
    The genius in the store seriously belittled me telling me that my phone would have never passed apples "inspection" process and that I physically bent this myself. I can guarantee you that as soon as I take care of the situation Apple will hear about the customer service team at this specific location.
     
  11. macrumors 604

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #11
    So you never answered my question though... did you remove the screen covers that all of these phones ship with?
     
  12. macrumors regular

    Joined:
    Oct 12, 2011
    #12
    I'm pretty sure I saw a pic of another bent iPhone 5 in another thread. I think the poster said they got it that way from FedEx or UPS like another box was put on top if it.
     
  13. macrumors 6502a

    Joined:
    Apr 12, 2011
    #13
    Call your credit card company and dispute the charge.
     
  14. macrumors 68020

    jbachandouris

    Joined:
    Aug 18, 2009
    Location:
    Upstate NY
    #14
    This baffles me. Apple claims that its harder to get a job with them than to get into Harvard. Someone I know went through 5 interviews before he was hired. I attended 2 hiring seminars with them and was not hired, but this guy gets to have a job there? I've been struggling to find long term work for quite some time. SMH. :(
     
  15. macrumors 65816

    Orange Furball

    Joined:
    May 18, 2012
    Location:
    Scranton, PA, USA
  16. macrumors 68000

    JRoDDz

    Joined:
    Jul 2, 2009
    Location:
    NJ
    #16
    looks like someone put it in a back pocket and sat on it.
     
  17. thread starter macrumors newbie

    Joined:
    Sep 23, 2012
    #17
    Not my video! I am trying to get apple care on the phone now to see if they can replace it and to report the issue.

    The phone came in brand new with all the stickers on it yes.
     
  18. macrumors 601

    ixodes

    Joined:
    Jan 11, 2012
    Location:
    Pacific Coast, USA
    #18
    It's odd that someone would sign for a box that must have been crushed, deformed, or otherwise damaged. In order to bend the phone during shipment, outward signs would be readily apparent.
     
  19. macrumors 601

    brand

    Joined:
    Oct 3, 2006
    Location:
    127.0.0.1
    #19
    Or do the smart thing and call Apple instead.
     
  20. thread starter macrumors newbie

    Joined:
    Sep 23, 2012
    #20
    the box from fed ex was perfect, even the apple box.
     
  21. macrumors 6502a

    David085

    Joined:
    Nov 9, 2009
    #21
    Maybe you damage it instead like the Apple Store told you :D how we know we can even trust you that you didn't break it.
     
  22. macrumors 65816

    Joined:
    May 23, 2012
    #22
    Why would he purposely break a phone he has been waiting impatiently for months?

    How is anyone going to bend a phone like that anyway without snapping the glass and causing the paint to chip off?



     
  23. macrumors 68040

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #23
    Take several pictures of the box and phone, in case Apple ask.
     
  24. macrumors 68000

    Joined:
    Jun 4, 2008
    #24
    You got the special edition with curved display, ala Galaxy Nexus.
     
  25. macrumors member

    Joined:
    May 21, 2009
    #25
    If I were you, I would have told him to shut up and get a manager.
     

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