Hi, I just wanted to share with you my experience with buying a new iPhone 5. I had been waiting for a very long time to buy a new iPhone, because I can feel that my trusty iPhone 3GS is getting old and slow. Well, a couple of weeks ago I ordered the new iPhone 5 (black, 64 Gb model) online at Apple store. The first iPhone 5 arrived with a huge speck of dust under the lens cover, a big dent on the camera ring and some minor scratches (I could live with those scratches, but the camera quality is a big deal for me). The first iPhone 5 pic: When I called Apple Care, Apple employees were extremely helpful and sent me the replacement, which was even worse than the first phone. I immediately discovered a big smudge under the lens cover (looks like oil or fingerprint), scratches and even a microphone ring broken in two pieces. The second iPhone 5 pics: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Well, again Apple was very helpful and sent me a new iPhone 5. And... needless to say, it is defect as well. There are two scratches on the lens cover (they are quite difficult to capture with a camera), which is made of sapphire crystal that cannot be scratched: remember Apple praising its qualities? Mine was scratched out of the box. And there is a very big and deep scratch near the volume buttons. The third iPhone 5 pics: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - All three iPhones are going back to Apple and I think I am going to get my money back. I give it up! I read some stories about people exchanging 4-5 iPhones and thought they were crazy. Apparently, Apple indeed has major issues with their production quality. With the launch of iPhone 5 in a large number of countries, Foxconn factories produce millions of iPhones every day and nobody seems to care about the quality of the device that consumers are getting. For years, I have been loving my Apple products and have been encouraging all my friends to buy them: now, I see that many things have changed and are probably going to change further. It looks like it's all about profit and beating Android now. (It's hard to expect anything else from a private business, but there was always some place for "an ideal" and striving for "perfection" when Steve Jobs was around) I am very disappointed. Tell me, please, what do you think, do I just have OCD or a legitimate reason to complain? I tend to think that people spending more than 800 euros (€873 or $1150 to be precise) to buy a new iPhone have a right to receive a new device that has no scratches and other issues out of the box. It is totally fine, though, when they get scratched during normal use: that's nothing abnormal. All these iPhones have been manufactured in week 49 (3-9 December 2012). Sad... Update: 27.12.12 Today, I have received my fourth iPhone 5 and guess what... there is again dust under the camera lens: these two specks of dust are quite hard to capture with a camera, but I could see them immediately with a naked eye. Terrible quality control if you ask me! The Apple customer service was again outstanding: a very nice lady on the phone was very helpful and nice. This iPhone 5, however, is going back to Apple and I am going for a refund this time. The fourth iPhone 5 pics: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Full size: http://i48.tinypic.com/1zoi9ef.jpg http://i50.tinypic.com/2z5keu1.jpg Now, I finally have to give it up! This fourth iPhone 5 is also going back to Apple and I will be getting a refund. Let's try it again next year when Apple will finally release a new iPhone with IGZO screen and all these terrible quality issues will have been ironed out. Now, the thread must be called: "iPhone 5 Buyer's Experience: Bought 4, Kept 0".