iPhone 5 downloaded 1.5GB within 2 hours on its own (Rogers network)

Discussion in 'iPhone' started by Marconelly, Dec 2, 2012.

  1. macrumors regular

    Joined:
    Jul 5, 2008
    #1
    I got a surprise message warning this morning that I've went over my data limit. Checked usage, and it shows almost 2GB used (on my 500MB plan). I freak out because I don't really use data all that much, I hardly ever go over that 500MB in a month. Called Rogers representative, and they told me most of that data use happened two days ago, and there was a 1.5GB download activity that happened within two hours, 8PM-10PM. I was at home at that time, and the phone was (should have been...) connected to WiFi like it always is when I'm at home. I don't think I've even used the phone during that time, and it definitely wasn't some kind of initial setup thing, as this happened 6 days after I started using the phone. I don't backup to Icloud, practically anything related to automatic use of mobile data is switched off. I did confirm on the phone that the data usage is the same as what Rogers meter reports, so it's not a fault with their metering.

    I have no idea what to do or how to prevent this from happening in the future. Do I have a case to complain to Rogers here? After all, they sold me the phone 6 days ago and this has never happened before with Iphone 4. I'll probably be paying $20-30 overage for this, and if it start happening next month, I'll have no other choice but to disable data altogether. The worst thing is, even if I diligently check for this every single day, it still wouldn't matter as it could just happen over the night, just an hour or two is enough to incur huge data overages.

    I've heard about this problem on Verizon and Apple has issued a patch for it, while Verizon promised not to charge people for overage incurred by that bug. Is the same thing happening to me on Rogers? I've noticed that the phone is on the LTE every time I switch it on from sleep even when I'm at home, and then moment later it connects to WiFi. This worries me as it seems it's connected to LTE even when it shouldn't, so who knows what stupid perpetual download bug could have come from that.
     
  2. macrumors 6502a

    Joined:
    Sep 16, 2008
    #2
    iOS 6 or 6.0.1?

    Do you have an non updated version of podcasts installed? The phone is supposed to be connected to cellular and then switch to Wifi a few seconds later.
     
  3. thread starter macrumors regular

    Joined:
    Jul 5, 2008
    #3
    6.0.1, no podcast app installed. I know it's supposed to be connected to LTE and then swith to Wifi, but it just seems like something that could cause trouble like this.
     
  4. macrumors 6502a

    Joined:
    Mar 28, 2010
    Location:
    New York
    #4
    Part of this problem is that wifi disconnects when iPhone goes to sleep. It's beyond me why apple chose to do this as its a fact that data uses more battery power than wifi.
     
  5. macrumors 68000

    Joined:
    Aug 25, 2011
    #5
    Yes it does disconnect when it goes to sleep, but with all mail and apps that are set to download automatically, if there is a recognizable wifi network, it will use the wifi when the apps wake the phone to download data. There was a problem before 6.0.1 with Verizon when it would not switch and continue to use LTE instead of wifi. So perhaps that problem exists with the Rodgers version.
     
  6. thread starter macrumors regular

    Joined:
    Jul 5, 2008
    #6
    I thought this was because Verizon was CDMA (and Rogers is GSM) but even if that was the case, I still can't imagine there would be anywhere close of 1.7GB of stuff to download when it comes to email or whatever else push data is there for apps to receive.

    I guess I'll try contacting Rogers again, and see if I can convince them that this was the problem cause by the phone that they sold me...
     
  7. macrumors 68000

    Joined:
    Aug 25, 2011
    #7
    When the bug occurred with Verizon, people had large data bills and usage. You made need to restore iphone as new.
     
  8. macrumors 6502a

    davehutch

    Joined:
    Mar 5, 2009
    Location:
    Croxley, Herts
    #8
    Try downloading Onavo Count which will measure your data usage and let you know which app or process is the culprit
     
  9. macrumors 68020

    BFizzzle

    Joined:
    May 31, 2010
    Location:
    Austin TX
    #9
    verizon released a carrier update that seemed to fix it (a week after launch)

    Did rogers?
     
  10. macrumors 6502a

    Joined:
    Sep 16, 2008
    #10
    Rogers stated that they aren't affected by the bug.

    I have an iPhone 5 with Rogers and haven't had any strange Data usage. (I set up as new iPhone)
     
  11. macrumors newbie

    Joined:
    Dec 3, 2012
    #11
    Rogers released a carrier update on Nov 9th which was 13.1

    They also said:

    "Our carrier bundle update is wholly unrelated to other carrier updates that address issues with wireless data being used when connected to WiFi. Our update improves how our customers connect to the wireless LTE network by ensuring more radio channels are available to take advantage of Canada’s first LTE network"
     
  12. macrumors 68020

    BFizzzle

    Joined:
    May 31, 2010
    Location:
    Austin TX
    #12
    haha so they are basically saying.. we didnt address the problem..just made it use more channels..so the problem can be worse.. sweet
     

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