iPhone 5 Problems - seeking replacement

Discussion in 'iPhone' started by orange42, Jun 5, 2013.

  1. macrumors 6502a

    Apr 12, 2009
    So I got the iPhone 5 on launch day and it was fine but has quickly become problematic for me.

    1. Shortly after getting it I tried to get a replacement one because my wifi would always go on and off, but they told me there was nothing wrong with it. I knew there had to be because my iPad and MacBook that I use in the same places never have the problems. They told me it was fine and I left the store. It still happens.

    2. Back then my battery was fine, getting at least 6-6.5 hours of usage. A few months ago out of no where it started getting around 4-4.5 and I haven't changed what I was doing using the phone.

    3. The phone freezes out of no where, at least twice a week I have to turn it off or restart it. Not a huge problem, but still shouldn't be happening.

    4. The back camera has noticeable dust in it.

    I may sound like I'm bitching, which I kinda am, but I paid $400 for this and don't think I should have all of these problems on this phone I take very good care of. So I want to go to the Apple store, but it's 40 min away and I don't want to get turned down again.

    Is there any way these problems can guarantee me a replacement phone? If I mention all 4 problems will the genius just think I'm making stuff up for a freebie?
  2. macrumors 68000


    Jul 22, 2010
    United Kingdom
    They are much, much tougher nowadays with regards swaps and changes. It needs to be a tangible defect and I would warrant the freezing and dust under the camera the ones you want to pick up on. They can test and see if it is overheating via their diagnostics and dust under lens is something they won't be able to deny.

    Of course sometimes accidents can happen and that is what insurance is for.
  3. macrumors demi-god

    Oct 14, 2005
    Virginia Beach
    I think #4 is your best bet, but even then, with their new "fix the defective parts on iPhones instead of replacing the entire phone" program that they're rolling out, who knows what they'd do.

    IMO, there is no guarantee. It comes down to how the person working with you that day wants to tackle your list of issues.
  4. macrumors 6502

    Aug 25, 2009
    San Francisco-Twin Peaks
    i just bought my iPhone 5 on saturday and my phone acts like your number 1. everytime i unlock the phone my wifi would always go on and off for at least a minute.
  5. thread starter macrumors 6502a

    Apr 12, 2009
    The guy acknowledged that there were a few software related problems so they were going to do their own restore for it or whatever and I mentioned the dust so he asked to take the camera out and try to remove the dust - I said go for it. 5 minutes later he said he realizes that I use the phone often for work to take pictures and replaced it instead.

    However, now my Gmail/Exchange account isn't working. I deleted it and redid it numerous times and still says connection to server failed?


    Woah I just read that Gmail Exchange is no longer supported on new devices. Well that sucks...
  6. macrumors 68000


    May 25, 2008
    Dallas Tx.
    I believe #2 and #3 are software issues.

    You say you've done nothing, but the battery drains faster now. Should I assume by you saying you've done nothing that you have never ever installed any new apps, removed any apps, or upgraded any apps or iOS at all?

    I ask because most battery drain problems are directly due to software, such as apps not closing properly. Hard to blame the hardware on that.

    Freezing up could be the same problem or at least related.

    Dust is a problem that I'd have a fit with, so I'd go with that. But you'll need proof, if the unit is under warranty. If not, you're probably out of luck.
  7. thread starter macrumors 6502a

    Apr 12, 2009
    Read my post right above yours - they replaced it, mainly because of the dust. And I wasn't saying I hadn't done anything on the phone, I was saying my routine using it hardly changed. I rarely add new/remove apps to it, and would upgrade software when it came out. As for proof having dust, what proof do you need other than looking at the camera and seeing that there is dust covering it?

    After fully charging the replacement last night and using it throughout the day, I'm at 50% battery left with 4 hours 22 min of usage. My old would probably be at <10% with that much usage.
  8. thread starter macrumors 6502a

    Apr 12, 2009
    Screenshot missed standby but I think it was at about 16 hours:

    Attached Files:

  9. macrumors regular

    May 16, 2013
    For future reference, a factory wipe is always useful :).
  10. thread starter macrumors 6502a

    Apr 12, 2009
    I forgot to mention I had already done that when I first noticed the battery got much worse. I think it was around February when erased and restored it.
  11. macrumors member


    Oct 18, 2012
    #1 is all the iphone 5's problem, you must update the ios to the newest.
    #2 the battery usage will reduce as the using, but your battery capacity seems reduce too quickly.
    #3 reinstall some apps , especially the big app. My iphone also freeze as the ibook ( I download too many books)
    #4 just clean it

    If you iphone 5 just under warranty, take it to apple store and replace one.

    Hopes that help you.

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