iPhone 5 Replacement at Apple Store

Discussion in 'iPhone' started by BIRDinho, Nov 9, 2012.

  1. macrumors regular

    Joined:
    Aug 29, 2010
    #1
    Today as I was rebuilding my home after the devastation that Sandy caused, my i5 slipped out of my pocket and was left with 1 hairline crack going diagonally across the entire screen. I made an appointment at my local Genius Bar and went right away. I do not have AppleCare+. They told me that since it was a hairline crack it was covered under Apple Warranty. If it had been a spider crack then I would've had to pay for a new phone. I also asked about the new i5 I would be receiving and he said that it was brand new and NOT refurbished. So basically, I walked out of the Apple Store with a brand new replacement iPhone 5 free of charge.

    Is this the usual protocol? I thought any sort of damage, especially without applecare, would incur a fee?
     
  2. macrumors 6502a

    bwhli

    Joined:
    Jan 9, 2012
    Location:
    Boston, MA
  3. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #3
    Yes, you got lucky.
    Most would have charged you the $229 replacement fee.
     
  4. macrumors G3

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #4
    Their justification is they can replace it for hairline cracks but not spider cracks without getting in trouble with the higher ups, but it's not technically covered under the warranty.

    You got lucky with a nice genius.
     
  5. macrumors 6502a

    Joined:
    Mar 1, 2008
    Location:
    Rockland/Manhattan/Bay Area
    #5
    probably felt bad since the OP was affected by Sandy
     
  6. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #6
    That or a good looking girl with a big rack can make all the difference:D
     
  7. thread starter macrumors regular

    Joined:
    Aug 29, 2010
    #7
    I'm a guy so sadly that wasn't the case. But maybe if the Genius was female... :cool:
     

Share This Page