iPhone 5 replacement New or Refurbished?

Discussion in 'iPhone' started by Yankeesxd, Nov 21, 2012.

  1. macrumors member

    Joined:
    Aug 2, 2010
    #1
    If i am getting an overnight shipment of another iPhone 5 and i have to send mines back, would the one they are sending me new or refurbished? Thanks
     
  2. macrumors G3

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #2
    It's been two months already so most likely refurbished if it's the newest batch. Refurbished iPhone 4s started arriving at the 2 month mark.
     
  3. macrumors 6502

    Joined:
    Apr 8, 2010
    #3
    did you send it back with the original packaging and all the contents?
     
  4. macrumors G3

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #4
    They will instruct him to send back only the iPhone itself if it's a white box replacement swap.
     
  5. macrumors 601

    ixodes

    Joined:
    Jan 11, 2012
    Location:
    Pacific Coast, USA
    #5
    While this is normally the practice, what I've been experiencing recently is a deviation from the long standing practice. The replacements are always refurbs as usual, but lately they ask for all packaging, the phone and included accessories.
     
  6. macrumors 6502

    MacReloaded

    Joined:
    Oct 31, 2007
    Location:
    Canada
    #6
    I got a replacement last week from AppleCare (white box, overnight shipping). Week 36, so still a new one but it's heavily scratched up and has the worst light leak yet (white model).
     
  7. macrumors G3

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #7
    You know this how? You returned your iPhone 5 for a refund, which requires you to return everything, unlike swapping it out. White box replacements contain no accessories.
     
  8. thread starter macrumors member

    Joined:
    Aug 2, 2010
    #8
    sorry to hear that so did they let you send it back for another one?
     
  9. macrumors 601

    ixodes

    Joined:
    Jan 11, 2012
    Location:
    Pacific Coast, USA
    #9
    You failed to read my post. It says "replacement". Not returned for refund.
    It couldn't be more clearly stated.
     
  10. macrumors newbie

    Joined:
    Nov 21, 2012
    #10
    i said this in another post, but i went to the apple store, the genius told me the "replacements" are brand new , not manufactured not refurbs. I dont think they're allowed to lie about something like that...
     
  11. macrumors 6502a

    Joined:
    Jan 10, 2005
    #11
    I got my iPhone 5 replaced at my local Apple Store today for debris underneath the rear lens that was visible on every picture... the replacement came in the "white box" that had nothing but a phone. I asked if it was a refurb or new and the Genius Bar rep said it was a brand new phone. I certainly see nothing that indicates it isn't brand new...
     
  12. macrumors G3

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #12
    Still makes no sense. You're returning everything yet they give you a white box with no accessories so you're sans a charger or cable? Your post also says that replacements are always refurbs and this isn't necessarily true, especially right after new iPhone debut.

    Geniuses are very capable of lying. In the beginning, they're most certainly brand new as there are no returned iPhones to be re-manufacturered, but we've already approached the two month mark when refurbs start making their way into the white boxes.
     
  13. macrumors 601

    ixodes

    Joined:
    Jan 11, 2012
    Location:
    Pacific Coast, USA
    #13
    Respectfully, I cannot imagine why you're so set on assuming.

    Reading my post, at no time did I mention a white box, or being sans a charger or cable. I have no further comment.
     
  14. macrumors 6502a

    JS82712

    Joined:
    Jul 1, 2009
    #14
    I've just spoken to several senior managers at applecare, they do not ask for all the chargers, cables and packaging for replacements; stop spreading BS.
     
  15. macrumors G3

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #15
    You're not doing us any favor by being cryptic. You responded to my post which specifically involves a white box replacement swap. You claim that they're deviating from the usual practice of swapping out just the iPhone itself to requiring that you return everything, including the retail box and accessories. Are you claiming they're giving out brand new retail boxes instead of white boxes in exchange?
     
  16. macrumors 601

    ixodes

    Joined:
    Jan 11, 2012
    Location:
    Pacific Coast, USA
    #16
    I'm simply conveying my experience. If that's too much for you, feel free to move on.
     
  17. macrumors 68020

    iapplelove

    Joined:
    Nov 22, 2011
    Location:
    East Coast USA
    #17
    My BT stopped working on my launch day iPhone 5 got it swapped yesterday at the store though,genius guy said all the swaps are still "new" phones even though they come in the grey box.
     
  18. macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    上海 (Shanghai)
    #18
    When I had my iPhone swapped, the serial number of the replacement phone showed it was manufactured two weeks before my new one was.
     
  19. macrumors G3

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #19
    You've refused to elaborate on how one goes about returning everything and getting a replacement in the process. Proves you're simply BSing.
     

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