iPhone 5 scratch

Discussion in 'iPhone' started by UBS28, Dec 21, 2012.

  1. macrumors 6502a

    Joined:
    Oct 2, 2012
    #1
    My iPhone 5 has a small scratch out of the box. Should I return it and get a new one?
     
  2. macrumors 65816

    Joined:
    Nov 23, 2010
    #2
    Yes. You should not accept damaged goods that are suppose to be new from Apple.
     
  3. macrumors 603

    mobilehaathi

    Joined:
    Aug 19, 2008
    Location:
    The Anthropocene
    #3
    That's a very personal choice, and you didn't even provide pictures.

    What exactly do you expect from us?

    Just keep it.
     
  4. macrumors 6502a

    Joined:
    Dec 18, 2012
    #4
    Depends on the scratch. Some people search their phone under magnification looking for an imperfection. If the scratch is visible under normal circumstances i would return; otherwise keep it. Compare this situation to anything else you might buy. My new flat screen came out of the box with a small nick near the bottom; however i would never return a $1000 device with a tiny imperfection that didn't even effect performance, but if had serious cosmetic issues i would return even if it operated perfectly.
     
  5. macrumors regular

    serkan

    Joined:
    May 14, 2012
    Location:
    Turkey
    #5
    If its not on a very bad place and catches your eye all the time then dont return it.

    If it is a scratch of half a milimeter then dont :)

    There are people that if its a micron scratch they would , its not a big deal if thats not a big one.

    You can live with it
     
  6. macrumors 68040

    AutoUnion39

    Joined:
    Jun 21, 2010
    #6
    oh my god a scratch! the horror!
     
  7. macrumors member

    Joined:
    Nov 1, 2012
    #7
    Like others have said, it's up to you. Some can live with it, some can't. But if it's me, and the scratch is visible, I would return it ONLY because I'm paying for a brand new product. If they wanna reduce the price then fine, I'll deal with it. But not willing to pay the asking price and get something with marks on it.
    IDK why everyone makes a big deal when someone complains about scratch(es). I would be upset if I payed for a BRAND NEW product and it comes scratched up. Just like I would be upset if I bought a brand new car and it came scratched up.
     
  8. macrumors 6502

    numberforty1

    Joined:
    Oct 6, 2012
    Location:
    Canada
    #8
    keep it.

    return it.

    exchange it.

    i don't know.
     
  9. macrumors 65816

    Joined:
    Dec 20, 2011
    #9
    Why return it when you could sue for obvious massive damages!?

    I am going to open a class action for all of the emotional distress, time off work, and general horribleness this has caused everyone...

    It's a travesty. I just want to make sure no one else loses sleep at night over the injustice.

    Apple won't get away with this!
     
  10. macrumors 68040

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #10
    If its a scratch you can't live with then return it.
     
  11. macrumors 68020

    Joined:
    Jun 29, 2012
    Location:
    Colorado Springs USA for now
    #11
    If you bought in store then keep it as you should of seen it there before you left. If it came in the mail then take it back.
     
  12. macrumors 68030

    Joined:
    Oct 21, 2012
    #12
    The ironic thing is that someone, somewhere probably *will* try this :(.

    It's the sad state of our world. People are dying from having no water in other countries, and we obsess about a 1/2mm scratch on a phone.
     
  13. macrumors 6502a

    SnowLeopard OSX

    Joined:
    Dec 5, 2012
    Location:
    Huntington Beach, California
    #13
    Depends on how big/small the scratch is. At this point, unboxing an iPhone 5 without scratches is like a crap shoot. I know people, personally, who returned up to 6 iPhone 5's until finding one they were content with.

    http://forums.macrumors.com/showthread.php?t=1445493
     
  14. thread starter macrumors 6502a

    Joined:
    Oct 2, 2012
    #14
    Well I returned mine. So I should better just skip the iPhone 5 and wait for the iPhone 6 then?

    I thought Apple would have fixed scuff-gate by now :(
     
  15. macrumors 603

    mobilehaathi

    Joined:
    Aug 19, 2008
    Location:
    The Anthropocene
    #15
    At this rate, just wait for the iPhone 15.
     
  16. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #16
    I heard iPhone 20 is going to be scratch proof and bulletproof.
     
  17. macrumors newbie

    Joined:
    Dec 21, 2007
    #17
    I don't understand why people try to stick up for apple over a damaged product that is supposedly brand new. If I pay $600 for ANYTHING I expect it to be in prestine condition. These people who have their heads shoved so far up apples ass that they think its the consumer who is overreacting need to get a reality check.

    Now I'm not one who is going to say there is a "scratch gate" but there is evidently a problem with quality. So accept that facts and stop being such fanboys.

    Sent from my Lumia 920
     
  18. macrumors 68020

    Joined:
    Jan 14, 2008
    #18
    You are extremely lucky to have gotten a new iPhone with a scratch.

    So many people worry so much about when they are gonna get their first scratch and you already have your so no need to worry!


    :D
     
  19. macrumors 65816

    Joined:
    Dec 20, 2011
    #19
    Yep. Better steer clear of ALL consumer electronics that are mass produced. At least until you are able to either hold everything to the same standard (in which case you'll probably never buy anything ever again) or until you buy a few other things and realize there is no such thing as "flawless" consumer electronics, just:

    1) One's with varying degrees of "damage"

    or

    2) One's with varying degrees of "damage" that just have not encountered someone OCD/Anal enough to NOTICE said "damage".

    It makes no difference what you spend, or what you feel, or how great the company... If you look hard enough you WILL find a flaw. The people that return phone after phone just look harder than those who don't. They must also lead a miserable life. Feel bad for them.

    Are there some legit cases for return? Sure. Are they a "gate"? Heck no. They are the cost of mass production. This isn't an "excuse" for Apple, this is a reality for EVERY manufacturer.

    If you can't live with something not being "perfect" or "prestine" (sp), then seal yourself in a bubble and call it a day. If you look hard enough to notice tiny scratches that no normal person would, you will never be satisfied, and may as well save yourself the dissapointment now and just stop.

    That goes for everything, not just Apple products.

    The best thing most "scuffgate" sufferers could get (besides a seat in my class action lawsuit), would be professional help, not more sealed boxes to open and find "problems" with...
     
  20. macrumors 68020

    Joined:
    Jun 29, 2012
    Location:
    Colorado Springs USA for now
    #20
    Exactly! You sir are a genius!
     
  21. macrumors 6502

    Joined:
    Dec 26, 2012
    #21
    Apple loves customers like you. No offense intended.
     
  22. macrumors 603

    mobilehaathi

    Joined:
    Aug 19, 2008
    Location:
    The Anthropocene
    #22
    My response was arbitrary given the zero information in the OP.
     
  23. macrumors 6502

    Joined:
    Dec 26, 2012
    #23
    I completely understand. My big issue with the "just keep it" attitude is that if everyone felt that way then Apple would NEVER address the issue at all. Nor would it be willing to help customers as a result. Sometimes you gotta make a stink to get what you want.
     
  24. macrumors 6502

    numberforty1

    Joined:
    Oct 6, 2012
    Location:
    Canada
    #24
    Yes, you should exchange it for an iPhone 5 that has no scratches out of the box. You ARE a paying customer.
     
  25. macrumors member

    Joined:
    Dec 31, 2012
    #25
    That's true, but Apple just has to do better quality control! Apple costumers are pushing a huge amount of money into Apples anu..., i mean bank account, and we made Apple to the richest company in the world!

    The least thing they can do to return the favor is selling us flawless products by spending a little more money for quality control! Isn't costumor satisfaction (and the always puff that up!) worth a few more million $? And Apple could pay that out of petty cash!

    Instead of sueing every competitor, Apple should take that money and spend it for quality control!
     

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