iPhone 5 sudden crack

Discussion in 'iPhone' started by Rvervuurt, Dec 28, 2012.

  1. Rvervuurt, Dec 28, 2012
    Last edited: Dec 28, 2012

    macrumors newbie

    Joined:
    Oct 25, 2011
    #1
    Hi!

    Something weird happened to my iPhone 5 today:
    As I was texting someone, I heard a small *pop* and noticed a crack running from the speaker to the side of the phone (the area with the volume-buttons). I have not dropped it since I bought it on the release and have had a case on it as soon as I bought it (about 1,5 month ago).

    Here is an image:
    [​IMG] (click to enlarge)

    I'm using the Tech21 Impact Snap because I know myself and would drop the phone sooner or later, haha. Just to clarify: I didn't drop it YET, so this crack is not a result of a drop.

    What I suspect is my case. It's a snap-on, so it's quite tight around the phone. I'm afraid it put too much pressure on the glass, having the crack as a result.

    It's also a crack that's clearly not from a drop, as there is no star from the point of impact (if there was one) or chip in the aluminum on the side.

    It pisses me off, because I'm pretty sure Apple will wave it away as a user fail.

    Please let me know if you need more information!

    Thanks
    Robbert
     
  2. macrumors 68000

    vastoholic

    Joined:
    Jan 28, 2009
    Location:
    Tulsa, OK
    #2
    I don't think apple will wave it away. There have been plenty of cases of cracked glass that didn't occur from dropping. Take it in and see. There's obviously no damage from a drop near the crack.
     
  3. Rvervuurt, Dec 28, 2012
    Last edited by a moderator: Dec 29, 2012

    thread starter macrumors newbie

    Joined:
    Oct 25, 2011
    #3
    Thanks, I will call them tomorrow.

    You are kidding, right?
     
  4. macrumors 65816

    Joined:
    Nov 23, 2010
    #4
    You said you think it's caused by the stress of your tight fitting case so it would be interesting to see if you can see it bend.
     
  5. macrumors 68000

    vastoholic

    Joined:
    Jan 28, 2009
    Location:
    Tulsa, OK
    #5
    Why are you asking him to bend his phone? No one in their right mind would try and bend it on purpose. Please stop.
     
  6. macrumors 6502a

    BHP41

    Joined:
    Jul 21, 2010
    Location:
    United States of America
    #6
    Yea, take it in a see what Apple has to say about it. There obviously isn't any damage from a drop so they will more than likely replace it for you.

    ----------

    One only has to look at his history here and realize what this guy is and that it will not stop. He's been away for a while but I guess that 1-He's either been banned from the other Apple sites and/or 2-He's grown tired/ they've grown tired of him on the Android sites. So now he's back here to spread his hate of Apple.



    An updated Avatar will be need in a few short weeks!
     
  7. macrumors 68020

    Rocko1

    Joined:
    Nov 3, 2011
    #7
    That looks like the glass cracked from the stress of the metal frame it is attached to. The fact that it starts from the speaker cut out-weakest point and not impact point is visible leads me to believe this. I would take it in, take off the case, please your case. Firm but persistent.
     
  8. macrumors 68000

    vastoholic

    Joined:
    Jan 28, 2009
    Location:
    Tulsa, OK
    #8
    Oh I know who he is, we got heated several times about the bent iPhones. But I'm trying to figure out why he's now resorting to asking someone to destroy their own phone. Is it for his own enjoyment?
     
  9. macrumors 6502a

    BHP41

    Joined:
    Jul 21, 2010
    Location:
    United States of America
    #9
    Not sure? He claims to have a 5. He should try it on his.
     
  10. macrumors 65816

    Joined:
    Nov 23, 2010
    #10
    You two seriously don't see how this relates to bendgate? Sudden crack out of nowhere with a case on? Where have I heard that before? I bet his iPhone is already bent. What I want him to do is try to bend it a bit more with his hands just to see what happens and to see what level of force it takes to get flex.
     
  11. macrumors 68000

    vastoholic

    Joined:
    Jan 28, 2009
    Location:
    Tulsa, OK
    #11
    That would void his warranty though. He needs to take it to apple first. He can visually inspect it for a bend if he wants, but there is no need for him to try and physically bend it. Stop calling it bendgate. There is no bendgate. People mistreated their phone. End of story. This person has not. It's a screen crack. Leave it be and let apple replace it. Don't tell someone to further destroy their product and ruin their chances of getting it replaced for free.

    Besides, none of the of the bent phone have cracked glass.
     
  12. macrumors regular

    Joined:
    Nov 5, 2012
    #12
    The way the screen and internals attach to the phone makes it so the case will bend and the screen stays in place, the phone bends easily because its made out of aluminum end of story I took my phone out of my sector 5 case the other day and noticed its slightly bent and its never been dropped or mishandled there is no bend gate the phones just fragile
     
  13. macrumors 65816

    Joined:
    Nov 23, 2010
    #13
    Well, according to the bendgate threads, the Apple loyalists say you can't bend the iPhone 5 with just your hands so we should put it to the test. Check to see if it is already bent and try bending just a bit to test. And bendgate exists and its name is not changing.
     
  14. macrumors 68000

    vastoholic

    Joined:
    Jan 28, 2009
    Location:
    Tulsa, OK
    #14
    I don't recall anyone ever saying you couldn't bend it with just your bare hands, but I'm sure you could find it somewhere. It's definitely not outside the realm of possibility to bend it with human force. I could break any smart phone out there with just my hands. They aren't made of adamantium or anything. But what you're asking the OP to do is just a bad idea all around. What if he tries to bend it "just a bit" and breaks it even further. Then he has no grounds for a warranty replacement at all.
     
  15. macrumors 6502a

    BHP41

    Joined:
    Jul 21, 2010
    Location:
    United States of America
    #15
    If your like to put it to the test, bend your 5. If you even have one. "Bendgate" doesn't exist. There are what, maybe 10 people total that have posted issues. A far cry from a actual issue. Please, do tell us how your 5 bends. Post pics.
     
  16. macrumors 65816

    Joined:
    Oct 23, 2008
    #16
    I noticed you're from The Netherlands (as am I). In The Netherlands, within the first 6 months after purchase, the manufacturer (Apple) has to prove that any damage to the device was caused by the user. In you're case that's very hard since there is no evidence that you dropped it. I give you a very good chance that you'll get a new one for free.

    http://www.apple.com/nl/legal/statutory-warranty/

    Look at footnote 2:
     
  17. macrumors 68030

    tymaster50

    Joined:
    Oct 3, 2012
    Location:
    New Jersey
    #17
    haha Apple is on a leash in countries other than the US. In the US they can do pretty much anything they want but in other countries they have to conform to their rules
     
  18. macrumors 65816

    Joined:
    Oct 23, 2008
    #18
    They have at tendency to ignore local laws outside the US though.
     
  19. macrumors 68030

    tymaster50

    Joined:
    Oct 3, 2012
    Location:
    New Jersey
    #19
    and they catch lawsuits for it. Like when they didn't offer a micro-usb to lightning connector in the UK
     
  20. macrumors regular

    Joined:
    Sep 13, 2007
    #20
    This exact same issue occurred on my wife's 4s and Apple refused to replace it initially. If the case caused the crack, then the case manufacturer is responsible for it. I had to fight tooth and nails to get it replaced by Apple.

    Hint: A drop will create a spider web crack
     
  21. macrumors 68020

    Kissaragi

    Joined:
    Nov 16, 2006
    #21
    Like others have said, just keep on at apple until they fix it for you.

    They should be able to tell that it wasn't obviously dropped. Any glass can fail unexpectedly if theres some minor flaw in manufacture.

    Good luck with it and resist the temptation to bend it :rolleyes:
     

Share This Page