iPhone 5 water damage no warranty

Discussion in 'iPhone' started by Tallbeauty, Mar 26, 2013.

  1. macrumors newbie

    Joined:
    Mar 26, 2013
    #1
    Friday I had a drunken night and damaged my iPhone with some liquid. Basically the apple light stayed on all night and afterwards never turned back on the next morning. I don't have a warranty on my phone at all. I tried to call to put AppleCare + but they stated it was to late. I've tried everything to turn on my phone nothing worked. I'm not sure water damage is covered on the out of warranty service. What should I do any suggestions?
     
  2. lunaoso, Mar 26, 2013
    Last edited: Mar 26, 2013

    macrumors 65816

    lunaoso

    Joined:
    Sep 22, 2012
    Location:
    New England, USA
    #2
    Water damage isn't covered on warranty anyway IIRC. Looks like you'll have to buy a new one (replacement one from Apple). And when you damage any electronic with water, keeping it turned on is going to break it even more.
     
  3. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #3
    Only option would be to pay the $229 replacement fee.
     
  4. macrumors demi-god

    Joined:
    Oct 14, 2005
    Location:
    Virginia Beach
    #4
    Water damage IS covered by the out-of-warranty service.
     
  5. thread starter macrumors newbie

    Joined:
    Mar 26, 2013
    #5
    Do I go to the apple store? The closet apple store is in Dallas 3 hours away
     
  6. macrumors 6502a

    Bako-MacAddict

    Joined:
    Jun 7, 2012
    Location:
    Bakersfield, CA
    #6
    Ouch
     
  7. SR45, Mar 27, 2013
    Last edited: Mar 27, 2013

    macrumors 65832

    SR45

    Joined:
    Aug 17, 2011
    Location:
    Florida
    #7
    Normal warranty: Not AppleCare + which you do not have....

    http://www.apple.com/legal/warranty/products/iphone-english.html


    "This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (e) to damage caused by operating the Apple Product outside Apple’s published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”); (g) to an Apple Product that has been modified to alter functionality or capability without the written permission of Apple; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Apple Product, or (i) if any serial number has been removed or defaced from the Apple Product".

    iPhone model Out-of-Warranty Service
    iPhone 5 $229
    iPhone 4S $199
    iPhone 4, iPhone 3GS,
    iPhone 3G, Original iPhone $149
     
  8. macrumors 68030

    Joined:
    Oct 21, 2012
    #8
    Phone Applecare, they can do it on the phone.
     
  9. thread starter macrumors newbie

    Joined:
    Mar 26, 2013
    #9
    I talked to apple and they stated it will be retail price for the phone if it was to be shipped and not covered under warranty.
     
  10. macrumors 6502a

    Joined:
    Dec 30, 2012
    #10
    Ouch. Expensive lesson.
     
  11. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #11
    That doesn't make any sense.
    Call and talk to someone that knows what they're doing at AppleCare.
    Tell them you want to pay for an out of warranty replacement.
    You send in yours and give them your card number and they ship you a replacement.
    You don't have to buy another one full retail price.
    Go here:
    https://expresslane.apple.com/ProductSelector.action
    You can do it by mail online.
     
  12. macrumors 6502a

    Joined:
    Jul 1, 2010
    Location:
    Texas
    #12
    Are you sure they didn't say that you have to pay full price and then get a credit back when they receive your old phone? That was what the deal was when I got a replacement (under warranty, though)...I had to pay the full price, Apple shipped me a new phone and return label, I shipped my old phone back, and Apple removed the charge from my card.
     
  13. macrumors 6502

    Joined:
    Mar 12, 2013
    #13
    Yeah, that makes more sense. It will qualify for an OOW replacement because it is out of warranty.

    You should really clarify this before making a mistake and paying full retail for another phone.
     
  14. macrumors 68030

    sulpfiction

    Joined:
    Aug 16, 2011
    Location:
    Philadelphia Area
    #14
    This info is wrong! A OWR is $229. Doesn't matter if its damaged by liquid, or run over by a train. As long as u have the broken phone to trade in, it's only $229. Call a rep that has a clue.
     
  15. macrumors 68030

    zorinlynx

    Joined:
    May 31, 2007
    Location:
    Florida, USA
    #15
    My morbid curiosity would love to see the results of this. :)
     
  16. thread starter macrumors newbie

    Joined:
    Mar 26, 2013
    #16
    He told me if apple feels product has been damaged by a liquid then they will add the retail price back to credit card for retail price
     
  17. macrumors 65832

    SR45

    Joined:
    Aug 17, 2011
    Location:
    Florida
    #17


    Call up again, talk to someone different or go in, and talk to the Genius fella, and this time tell them you are asking about the Out Of Warranty replacement for a water damaged iPhone.
     
  18. macrumors G5

    gnasher729

    Joined:
    Nov 25, 2005
    #18
    In the second case, you don't have a phone to trade in :rolleyes:

    I think they have some minimum requirements, like being in one piece.
     
  19. macrumors 6502a

    BHP41

    Joined:
    Jul 21, 2010
    Location:
    United States of America
    #19
    You might just want to make that 3 hr drive to Dallas.
    You should be able to get this handled over the phone though. It's an OOW replacement. $229. That's it. They may charge you full retail price until they get the bad one back. That I do not know. I had a 4 that had gotten moisture in it and the replacement was 200. Luckily I'm very patient and they were busy that day. I let a few people go ahead of me in line and the Genius replaced it free of charge.

    If you do go to Dallas then patience and a great attitude could land you with a replacement for free.
     
  20. thread starter macrumors newbie

    Joined:
    Mar 26, 2013
    #20
    I just planned a trip to Dallas for Friday hopefully everything works out.
     
  21. macrumors 65816

    lunaoso

    Joined:
    Sep 22, 2012
    Location:
    New England, USA
    #21
    You quoted the wrong guy lol. Hopefully you aren't a fortune teller and are predicting the future :).
     
  22. macrumors 65832

    SR45

    Joined:
    Aug 17, 2011
    Location:
    Florida
    #22
    Who me, predicting future stuff ? No way ;) :D Was just giving a link to confirm the posters reply that, yes indeed, the original warranty, none applecare plus, water damage was not covered.
     
  23. macrumors 6502a

    Vudoo

    Joined:
    Sep 30, 2008
    Location:
    Dallas Metroplex
    #23
    Make sure you choose an Apple store and make an appointment first online. There are several Apple stores in the Dallas area to choose from.
     
  24. macrumors 65816

    lunaoso

    Joined:
    Sep 22, 2012
    Location:
    New England, USA
    #24
    Oh alright my bad. ;) :)
     
  25. macrumors 6502a

    Joined:
    Apr 7, 2012
    #25
    Schedule a Genius appointment for whenever you are going so you don't have to wait.
     

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