iPhone Contacting the iPhone software update server... (5.1 related)

Discussion in 'iOS 5 and earlier' started by Elven, Mar 7, 2012.

  1. macrumors 6502a

    Elven

    Joined:
    May 13, 2008
    Location:
    UK
    #1
    Hello all.

    Well I am having no end of troubles even getting the download to begin with 5.1

    I am running Lion, on a 27inch iMac i7, I have updated with all the latest software including todays releases. From here I attempted to update my iPhone 4s 16GB White and am seeing the message in iTunes. (connected via usb)

    "Contacting the iPhone software update server"

    So far I have

    -Disabled Little Snitch

    -Repaired permissions

    -Dropped Wifi and switched to ethernet

    -Rebooted Twice

    -Cache cleaned ( CCleaner )

    I am at a loss as to the cause of this issue, my iPhone is NOT jailbroken nor has ever been.

    I sincerely hope someone can help me sort this.

    Thanks.
     
  2. macrumors 603

    Tyler23

    Joined:
    Dec 2, 2010
    Location:
    Atlanta, GA
    #2
    Had the same issue earlier. MBP running 10.7.3 trying to update my 4s to 5.1.

    The issue lasted for about an hour of trying for me. It seems like it is lasting longer for you, but hopefully not too much longer.

    It seems as it's just an overloaded server. I turned off my firewall, updated iTunes and rebooted my computer several times, but to no avail. It just took time and patience.

    Good luck, hopefully you can update soon!
     
  3. thread starter macrumors 6502a

    Elven

    Joined:
    May 13, 2008
    Location:
    UK
    #3
    Hey! thanks for the info. I'll try again later I am UK based so I guess all the people in the US are updating atm.

    Cheers.
     
  4. thread starter macrumors 6502a

    Elven

    Joined:
    May 13, 2008
    Location:
    UK
    #4
    Just wanting to follow this up, it's now 4am and while finishing some paperwork I attempted to update my iPhone 4S white 16GB once more and again facing the same issue.

    Anyone else with this problem in the UK :confused:
     
  5. macrumors 603

    blueroom

    Joined:
    Feb 15, 2009
    Location:
    Toronto, Canada
    #5
    Have you tried doing it directly from the iPhone. Worked great for me here in Toronto, Canada.
     
  6. Elven, Mar 7, 2012
    Last edited: Mar 7, 2012

    thread starter macrumors 6502a

    Elven

    Joined:
    May 13, 2008
    Location:
    UK
    #6
    Yes, however when I go into update I get

    "an error occurred while checking for a software update"

    Iphone 4s White 16gb on Wifi.
     
  7. macrumors 6502

    Joined:
    May 3, 2011
    #7
    I'm having the same issue and in the UK. Three iPads, two iPhone 4, 3 ATV's and one iPod. All doing the same.

    I'm downloading the full files from the front page as I can't be arsed waiting any longer :D
     
  8. thread starter macrumors 6502a

    Elven

    Joined:
    May 13, 2008
    Location:
    UK
    #8
    Full files? I must have missed something could you please post/pm the url?
     
  9. macrumors 6502

    Joined:
    May 3, 2011
    #9
  10. macrumors newbie

    Joined:
    Mar 8, 2012
    #10
    Hi!

    I had the same issue and I just solved it. Well - not exactly solved, but still found the reason. The problem is really somehow connected to your IP address. My iPhone 3GS also could not get update, so what I did - I disabled Wifi and checked for updates again. Then finally update appeared, still - as you know - you have to be on Wifi network to install updates. I turned on Wifi back - and again update is not accessible.
    As I am iOS developer, I also tried to download the update from developer.apple.com - still also there download is even not starting, therefore I assume, that problem is somehow connected with ours internet service providers and web address routing tables.
    I hope Apple will solve it, still if you need a sooner update, then simply find some other ISP with other IP address.
     
  11. macrumors member

    Joined:
    Oct 10, 2007
    #11
    It's definitely a DNS issue.

    This is what I did to work around it....

    My DNS setting is 192.168.1.1 which is my DSL modem. I changed it to Google's DNS server at 8.8.8.8.

    When I did this, the message "Contacting the iPad...." immediately went away and it started to download.

    Hope this helps!!! :)
     
  12. macrumors newbie

    Joined:
    Aug 12, 2011
    #12
    It is a DNS issue
    changing your DNS server or adding the following to your host file will resolve the issue

    64.212.44.80 appldnld.apple.com
     
  13. macrumors newbie

    Joined:
    Mar 8, 2012
    #13
    DNS workaround worked

    Thanks, Jakesteramma I had gotten very frustrated but your suggestion allowed me to download and install iOS 5.1!
     
  14. macrumors newbie

    Joined:
    Nov 16, 2009
    #14
    Finally this worked.
    Added 64.212.44.80 appldnld.apple.com to host file and updated per iTunes on my iMac.
     
  15. macrumors newbie

    Joined:
    Nov 16, 2009
    #15
    This also worked for an OTA update on my iPad2. Changed the DNS to 8.8.8.8
     
  16. macrumors newbie

    Joined:
    Mar 8, 2012
    #16
    hi guys I have tried all of the above but still no joy, the crazy thing is that when I went to Starbucks today around the corner from home I could download the update on the free wifi not enough data for all of it though :(
    I am in Auckland New Zealand
     
  17. macrumors regular

    Joined:
    Oct 27, 2007
    #17
    Same here on my iPhone, iPad and Apple TV. This seems to be the fix.

    So bizarre, my network will not get any iOS updates (everything else is fine, iTunes App store etc) from any source including direct download links. Jump onto the next door neighbours wifi and its fine.

    :confused:
     
  18. macrumors 6502a

    Ashka

    Joined:
    Aug 9, 2008
    Location:
    New Zealand
    #18
    I expect the servers are getting hammered..
    I'm near Levin.. no joy here either.
    Try again tomorrow.
     
  19. macrumors member

    Joined:
    Jan 27, 2011
    #19
    I have the same problem on my Mac so will update my hosts file.

    If any of you have Windows installed under Bootcamp - try it that way (using direct download links to the IPSW files). Works perfectly :eek:
     
  20. macrumors 6502

    Joined:
    Apr 6, 2009
    Location:
    Vienna, VA
    #20
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

    Same here my iPhone knows there is update, but my iPad 2 can not connect to the update server. I also get a error message say it has failed
     
  21. macrumors newbie

    Joined:
    Feb 3, 2010
    #21
    Can anyone document a step by step process of how to do this? Please :)
     
  22. macrumors 6502a

    sou1 so1di3r

    Joined:
    Jun 26, 2008
    Location:
    Denver, CO
    #22
    I've been trying to update since yesterday OTA and on my Mac Mini..... both are just getting errors with no luck...... any ideas?? :confused:


    I'm in the Quad Cities, IL, USA
     
  23. macrumors newbie

    Joined:
    Mar 9, 2012
    #23
    Please! I've tried to follow the directions, but no joy. I can't get past the "contacting the iPhone/iPad software update server" and I've been trying for 2 days.

    Thanks!
     
  24. macrumors newbie

    Joined:
    Mar 9, 2012
    #24
    Nevermind! I hadn't closed my Preferences window, so the changes had not been applied. Applied them (DNS to 8.8.8.8), and am downloading with no problem.
     
  25. macrumors newbie

    Joined:
    Feb 3, 2010
    #25
    Ok for the benefit of anyone googling for it this is the step by step process i've just used for OS X Lion

    1. Open system preferences,
    2. Click on Network
    3. Highlight WIFI (should be at the top of the list) and click ADVANCED on the bottom right)
    4. Go to the DNS tab and make a note of your current DNS Server in case you want to change it back
    5. Click the + button and type 8.8.8.8
    6. Click OK
    7. Click Apply
    8. Try and download the software again.
     

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