iPhone won't let me answer calls (and screen is cracked)

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Corn Chips, Dec 1, 2008.

  1. macrumors member

    Jul 26, 2008
    Will Apple fix it for me?

    I've wiped it clean and made sure it's up to date on software, yet when someone calls me, I can't answer. (Sliding it when it's locked, and pressing the answer button when I'm using the phone already)
    It's been like this for about 2 weeks.

    Add to that, 3 days ago I dropped it about 2 feet onto fake wood floor, and the screen cracked. The LCD is fine, just the glass case is broken.

    Will Apple give me a new one/fix this one for me?
  2. macrumors 6502

    Aug 27, 2008
    Enron by the Sea
    i think they gonna say you can't answer the call because of the cracked screen...
  3. macrumors 6502a


    Sep 10, 2007
    On my iPhone
    Why would they replace it? Apple didnt drop it.
  4. M-5
    macrumors 6502a


    Jan 4, 2008
    Apple will not replace it for you. You can get a new one for $199 though.
  5. macrumors 68000

    Jun 20, 2007
    It's going to cost you around $200 to fix at apple.
  6. thread starter macrumors member

    Jul 26, 2008
    As I said in my original post, it's been acting up about 2 weeks longer than my screen was cracked, so that has nothing to do with it.
    I just didn't know if they'd fix it or not because now my screen is cracked, they'll assume I'm lying and figure that's the problem.
  7. macrumors 68000

    Jun 20, 2007
    They are going to assume you are lying.

    I would. (no offense.)

    Good luck.
  8. thread starter macrumors member

    Jul 26, 2008
    If I showed a "Genius" at the Apple store, they'd see what's wrong.

    I can slide the phone open, and the touch screen is completely fine everywhere on the screen, just not when someone calls. That's definitely a software issue.
  9. macrumors 68000

    Jun 20, 2007
    Like I said, good luck, if I were apple I would decline any free fixes for you.
  10. macrumors 6502a

    Bear Hunter

    Aug 10, 2008
    Restore your phone then. That will tell you if it's a software issue. If it doesn't work after a restore, then it is hardware.
  11. macrumors 68000

    Jun 20, 2007
    That's actually a great tip.

    You should do this first, as there is a good chance IF the apple genius looks into you problem, he will tell you to do a restore at some point.
  12. thread starter macrumors member

    Jul 26, 2008
    I restored it again (just did yesterday and the problem persisted) and it seems to have fixed it.
    That's kinda a relief, although now I still need to fork out $200 =/
  13. macrumors 6502a


    Oct 26, 2008
    Riverside, California
    If you go to the Apple Store it depends who you get,My sister dropped hers and she went to the Apple Store and the guy gave her a whole new iPhone. She acted kind of sad. Hahaha. It worked though. It's worth a shot.

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