iPhone won't let me answer calls (and screen is cracked)

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Corn Chips, Dec 1, 2008.

  1. Corn Chips
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    macrumors member

    Joined:
    Jul 26, 2008
    #1
    Will Apple fix it for me?

    I've wiped it clean and made sure it's up to date on software, yet when someone calls me, I can't answer. (Sliding it when it's locked, and pressing the answer button when I'm using the phone already)
    It's been like this for about 2 weeks.

    Add to that, 3 days ago I dropped it about 2 feet onto fake wood floor, and the screen cracked. The LCD is fine, just the glass case is broken.

    Will Apple give me a new one/fix this one for me?
     
  2. ilfn143
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    macrumors 6502

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    Aug 27, 2008
    Location:
    Enron by the Sea
    #2
    i think they gonna say you can't answer the call because of the cracked screen...
     
  3. gadgetdad
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    macrumors 6502a

    gadgetdad

    Joined:
    Sep 10, 2007
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    On my iPhone
    #3
    Why would they replace it? Apple didnt drop it.
     
  4. M-5
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    macrumors 65816

    M-5

    Joined:
    Jan 4, 2008
    #4
    Apple will not replace it for you. You can get a new one for $199 though.
     
  5. plumbingandtech
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    macrumors 68000

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    Jun 20, 2007
    #5
    It's going to cost you around $200 to fix at apple.
     
  6. Corn Chips
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    thread starter macrumors member

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    Jul 26, 2008
    #6
    As I said in my original post, it's been acting up about 2 weeks longer than my screen was cracked, so that has nothing to do with it.
    I just didn't know if they'd fix it or not because now my screen is cracked, they'll assume I'm lying and figure that's the problem.
     
  7. plumbingandtech
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    macrumors 68000

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    Jun 20, 2007
    #7
    They are going to assume you are lying.

    I would. (no offense.)

    Good luck.
     
  8. Corn Chips
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    thread starter macrumors member

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    Jul 26, 2008
    #8
    If I showed a "Genius" at the Apple store, they'd see what's wrong.

    I can slide the phone open, and the touch screen is completely fine everywhere on the screen, just not when someone calls. That's definitely a software issue.
     
  9. plumbingandtech
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    macrumors 68000

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    Jun 20, 2007
    #9
    Like I said, good luck, if I were apple I would decline any free fixes for you.
     
  10. Bear Hunter
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    macrumors 6502a

    Bear Hunter

    Joined:
    Aug 10, 2008
    #10
    Restore your phone then. That will tell you if it's a software issue. If it doesn't work after a restore, then it is hardware.
     
  11. plumbingandtech
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    macrumors 68000

    Joined:
    Jun 20, 2007
    #11
    That's actually a great tip.

    You should do this first, as there is a good chance IF the apple genius looks into you problem, he will tell you to do a restore at some point.
     
  12. Corn Chips
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    thread starter macrumors member

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    Jul 26, 2008
    #12
    I restored it again (just did yesterday and the problem persisted) and it seems to have fixed it.
    That's kinda a relief, although now I still need to fork out $200 =/
     
  13. iLoveMyApple
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    macrumors 6502a

    iLoveMyApple

    Joined:
    Oct 26, 2008
    Location:
    Riverside, California
    #13
    If you go to the Apple Store it depends who you get,My sister dropped hers and she went to the Apple Store and the guy gave her a whole new iPhone. She acted kind of sad. Hahaha. It worked though. It's worth a shot.
     

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