iPhone5 and Unlimited Data

Discussion in 'iPhone' started by Fiji, Dec 7, 2012.

  1. macrumors newbie

    Joined:
    Dec 7, 2012
    #1
    Hi,
    My friend was interested in upgrading to the iphone 5 and when he tried to do so on the AT&T website, there was an additonal charge of 30 dollars per month added to his monthly plan. He has an unlimited data plan and was under the impression that his old plan would be "granfathered" in when he upgraded the phone at the contract's end and he would not have to pay any fee (other than the activation fee of $36) for the upgrade.

    I am thinking that AT&T was trying to charge him for "tethering" or something like that and that there was some mistake when doing the upgrade on the web and he was charged the $30 in error. He couldn't get a straight answer from the web chat as to why he was being charged $30 more a month for his unlimited plan. He was told to do the upgrade and then "call customer service" after the fact to evaluate the charges.

    Does anyone have any experience with how to avoid this extra charge when upgrading via the website or should he just go to an AT&T store to do the upgrade?

    Thanks
     
  2. macrumors regular

    Joined:
    Jun 10, 2009
    #2
    its not a mistake. he has been paying a $30 a month data fee the whole time. when upgrading hes still getting the same data plan but AT&T has to account that he is switching over to a LTE DATA CAPABLE phone. there is no increase in his bill unless he changed text or minutes or to a shared data plan
     
  3. macrumors 68040

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #3
    Why the hell would AT&T charge an extra $30 because he's switching over to a LTE capable phone?! Both my brother and his gf have unlimited data plans that upgraded to the iPhone 5 without being charged an extra $30.
     
  4. macrumors regular

    Joined:
    Aug 26, 2012
    #4
    Read the post again, he's not getting charged $30 extra month at all, the $30 that shows up on the upgrade is just a change to the "iPhone Unlimited Data Plan for LTE Devices", which is still $30 as always.

    In other words, the upgrade page with the checkout is just showing that his old Unlimited Data Plan is just being upgraded to the LTE unlimited data plan at the same pay rate.
     
  5. macrumors 68040

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #5
    If you read OPs post he said that his friend is being charged an extra $30 a month. It probably is a mistake on AT&Ts side.
     
  6. macrumors regular

    Joined:
    Aug 26, 2012
    #6
    I'm replying based on the other member you quoted, not the OP. I also think that the OP is misinterpreting a charge based on the fact that his friend hasn't upgraded just yet and so his bill hasn't came in with this mysterious $30 extra charge he's talking about.

    I think it would best if the OP had his friend go through the process of upgrading and then take a screenshot of his cart so we can see what he's talking about.
     
  7. macrumors 601

    Joined:
    Feb 9, 2011
    #7
    It's also entirely possible, as stated above, that the OP and friend are mistaken. Without seeing the details first hand we're all just randomly guessing.
     
  8. thread starter macrumors newbie

    Joined:
    Dec 7, 2012
    #8
    Clarification

    Hi Again,

    Just to clarify, the charge is an EXTRA $30 per month added to his bill. He was trying to upgrade via the AT&T upgrade link on their website and saw his current charge for unlimited data, plus an additional $30 charge per month.

    From your answers so far, I am assuming that if one has an existing voice, text, and an unlimited data plan, then there should be NO ADDITIONAL monthly charge added to your plan when you upgrade to an iphone 5.

    I'll tell him to take a screen shot of the cart. Thanks for your responses so far, I appreciate the help!
     
  9. macrumors newbie

    Joined:
    Dec 7, 2012
    #9
    maybe its just an upgrade fee?? lol they are $36

     
  10. thread starter macrumors newbie

    Joined:
    Dec 7, 2012
    #10
    Not an upgrade fee

    @youcantstopme Not an upgrade fee- it was an additional $30 added to the monthly charge.
     
  11. macrumors regular

    Joined:
    Aug 26, 2012
    #11
    He definitely needs to take a screenshot of that cart, I never got that $30 extra charge when I upgraded to the iPhone 5.
     
  12. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #12
    Did you try contacting AT&T to find out what it is and why?
     
  13. thread starter macrumors newbie

    Joined:
    Dec 7, 2012
    #13
    Unlimited Data

    Not yet, because he was certain that the charge was accurate-that's why I came here to see if anyone else with an unlimited data plan got charged this fee. It didn't sound right to me. I am thinking they were trying to charge him for tethering.
     
  14. macrumors 68030

    einmusiker

    Joined:
    Apr 26, 2010
    Location:
    Location: Location:
    #14
    I didnt even realize you could keep unlimited data when you upgrade on att. verizon forces you to choose their ripoff shared data plans
     
  15. macrumors 6502a

    Joined:
    Aug 5, 2009
    #15
    Yep, you can keep it. That was the reason I stayed with AT&T. I was able to use my subsidy and keep my unlimited data when I upgraded to the iPhone 5.
     
  16. macrumors 6502

    Joined:
    Jul 23, 2012
    #16
    You have to talk to an ATT rep. When ordering off their website it does not recognize the Unlimited plan and will try to replace it with the standard 30 dollar plan. Do not worry though as they will switch it back. It has happened to me.
     
  17. macrumors 6502a

    mdlooker

    Joined:
    Mar 7, 2011
    Location:
    US
    #17
    Same here when I upgraded to the IP5. I saw the website wasn't quite jiving and was scared I would lose my unlimited data. So I called and clarified, even at the AT&T store when purchasing. No added charges at all. Probably just a system error that a rep can easily credit.
     

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