iPod 5G plays but there is no sound

Discussion in 'iPod' started by Artmuzz, Jul 2, 2011.

  1. Artmuzz, Jul 2, 2011
    Last edited: Jul 2, 2011

    macrumors 6502

    Joined:
    Jun 17, 2008
    #1
    I bought an iPod Video 5G secondhand today and when I got home to play some music on it there is no sound. When I turn the volume up all I hear is background hiss. The music is playing because the music track counter is moving.

    Could I be right in thinking that it could be an issue with the hard disk?

    Please help.
     
  2. macrumors 68020

    Joined:
    Feb 19, 2011
    #2
    Restore in iTunes, if that doesn't do it it's definitely a hardware problem. Take it back, get a refund?
     
  3. thread starter macrumors 6502

    Joined:
    Jun 17, 2008
    #3
    I did a restore on iTunes but I'm still getting no audio even when music is playing. I can hear some background hiss when I turn up volume to maximum. When I put the iPod next to my ear and play a track I hear the hard drive spin then it stops after a second. This is what is making me think it's a hard disc problem.
     
  4. macrumors P6

    Intell

    Joined:
    Jan 24, 2010
    Location:
    Inside
    #4
    Its probably the hardware problem that effected most iPod 5G/5.5G devices. If you squeeze somewhere on the click wheel, I forget where, the sound will return as long as you squeeze it. There is no fix for this problem.
     
  5. Artmuzz, Jul 2, 2011
    Last edited: Jul 2, 2011

    thread starter macrumors 6502

    Joined:
    Jun 17, 2008
    #5
    I tried squeezing the click wheel and at the right bottom of the click wheel but I still hear no music. My only hope is that I get my money refunded when I take it back to my local secondhand shop.:(
     
  6. thread starter macrumors 6502

    Joined:
    Jun 17, 2008
    #6
    I took the iPod 5G back to the shop but the guy refused to give me a refund. Instead he told me he would have to take it off me to repair it. He then told he would phone me in a couple of days once it is repaired. I gave him the iPod to repair and he said he would phone me back. I am actually finding this suspicious.
     
  7. thread starter macrumors 6502

    Joined:
    Jun 17, 2008
    #7
    I went back to the secondhand shop and it was a bit of a carry on. My iPod was still sitting on the bosses desk untouched. I asked for a full refund but he refused to give me a refund telling me that there is no money back guarantee on secondhand goods. I then told him that I know my rights and by law secondhand goods have got to come with a money back guarantee if it is not in satisfactory condition. The guy then started shouting and arguing so I asked for my iPod back and told them that I will be in touch with trading standards and walked out.
     
  8. macrumors newbie

    Joined:
    Oct 10, 2011
    #8
    Same problem

    My iPod video is having the same problem. The magic squeezing spot on my iPod is halfway between the fast forward and the play/pause, just off the click wheel. It's inconvenient to have to squeeze it in order to hear, but...
     
  9. macrumors 6502

    DJLC

    Joined:
    Jul 17, 2005
    Location:
    Mooresville, NC
    #9
    I've seen and repaired this issue before. In my experience, it's one of two things: a bad headphone port assembly or a bad logic board. It's pretty easy to find the parts online + install w/ iFixIt guides.
     
  10. macrumors regular

    Joined:
    Jan 30, 2011
    Location:
    Houston, Tx
    #10
    You could also see if you're getting audio out the 30 pin connector, barrow a dock or cable. Might help you narrow it down.
     

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