Hey guys, a friend of mine is having a problem. His iPod which is less than a year old, is really screwed up. It locks up all the time and nothnig we've tried seems to fix it. We've tried resetting it, erasing it and reinstalling and just about everything else. I think it's probably a hardware problem at this point. So here's the problem- his Mom, who lives in a different state, has all the receipt and extended warranty info. He keeps asking her to send it, but she keeps forgetting. Is there a way for him to get help or a replacement from Apple without this info?