iPod Damaged from Apple Store

Discussion in 'iPod' started by ProwlingTiger, Oct 9, 2008.

  1. macrumors 65816

    ProwlingTiger

    Joined:
    Jan 15, 2008
    #1
    Hello,

    My father was recently in Canada and bought my brother a new Nano. When he brought it home my brother upon opening it discovered a noticeable nic on the casing in the top left corner of the iPod.

    Does anyone have experience with these types of issues? He fells kind of screwed because it has to be returned to the Apple Store from the receipt. Will AppleCare handle this or did he just draw the short straw?

    -PT
     
  2. macrumors P6

    dukebound85

    Joined:
    Jul 17, 2005
    Location:
    5045 feet above sea level
  3. macrumors 68040

    Cynicalone

    Joined:
    Jul 9, 2008
    Location:
    Okie land
    #3
    Take it in to your Apple store. Explain the situation and see what they can do for you.
     
  4. macrumors 6502a

    teflon

    Joined:
    May 28, 2007
    #4
    Applecare is international so you should be covered. Just call them up and they can give you instructions as to what to do.
     
  5. thread starter macrumors 65816

    ProwlingTiger

    Joined:
    Jan 15, 2008
    #5
    Okay thanks. My brother, bear in mind hes fairly young, told me it could only be returned in Canada, which isn't too big a problem as he may have a chance soon. But, as always, the quicker the problem is solved, the better.

    Thanks for yall's help.

    dftz3: I suppose you could try getting a life.
     
  6. macrumors 6502a

    teflon

    Joined:
    May 28, 2007
    #6
    I would tell your brother to not connect the iPod to the computer, not lifting the accessories out of the box and just in general keep everything wrapped. It minimize the chance that Apple may say that he dropped it, therefore making it an accidental damage.
     
  7. macrumors 68040

    synth3tik

    Joined:
    Oct 11, 2006
    Location:
    Minneapolis, MN
    #7
    To be on the safe side. I would try and get it in before the 14 day return date. It should not matter what Apple store you bring it to. Getting in within the 14 may help in showing that the damage was not caused by your brother, but indeed happened on Apple's end.
     
  8. macrumors member

    Joined:
    Jun 17, 2008
    #8
    If you can't make it within 14 days, call the store you're going into and tell them the situation.

    -
    Michael
     

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