I had to reformat the ipod and reinstalled everything correctly. However, in trying to update the ipod software to version 1.3 from 1.2.6 an error pops up saying there is an "ipod service error" Any ideas??? I have no idea what to do. iTunes says that it is configured wrong and recommends reinstalling iTunes. How do I get 1.3 to work??? Thanks!! (Running Windows 2000. Ipod DID work till computer was serviced. That's the reason for the reformat. Service pack was upgraded to "level 4".