iPod has gone bad...need advice please

Discussion in 'iPod' started by AnewMac, May 11, 2005.

  1. AnewMac macrumors regular

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    #1
    I recieved a 20 gb iPod for Christmas as a gift. I love(d) it. I treated it better than my wife in some instances. It has never been dropped, tossed, or bang about. The past 2 days it has been acting strangely. I get the folder with an exclamation mark, so I try to run an iPod updater to restore it. It goes through the restore process but half way through it says "iPod disk does not have the correct structure." :eek:

    I tried running disk utility but it seems to freeze also. I listen to my iPod harddrive and I can hear it whir to life only to stop suddenly. Am I doomed with a broken iPod? I did a search and I couldn't figure out what to do if the restore or restart doesn't work. If you have any ideas let me know. I'll check back in the morning. I wasted too much evening messing with the thing. Thanks a bunch...
     
  2. AnewMac thread starter macrumors regular

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    #2
    Ok, I lied about Disk Utility (it must take a long time for it to run). It just popped up. I tried repairing the disk but I recieved:

    "Error: The underlying task reported failure on exit (-9972)"

    Does this spell doom? :confused:
     
  3. PlaceofDis macrumors Core

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    #3
    its under warranty so i would contact apple to get it fixed while you can still
     
  4. zach macrumors 65816

    zach

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    #4
    No, you should be OK. Use Disk Utility to completely format the iPod, THEN run the iPod updater on it. I've experienced the error you describe, and that fixed the problem.

    Of course, if you have files on the iPod that you don't have backed up, that won't help much...
     
  5. AnewMac thread starter macrumors regular

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    #5

    How long does the warranty last? I thought it was only 3 months?
     
  6. PlaceofDis macrumors Core

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    #6
    its a one year warranty, three months phone support, thats standard from what i recall
     
  7. AnewMac thread starter macrumors regular

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    #7
    Running anything in Disk Utility results in the same error. I guess it will be a phone call to Apple. :mad: I didn't realize iPods are so fragile.
     
  8. PlaceofDis macrumors Core

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    #8
    you can request repairs on their website as well, its simple and easy too
    just go to apple.com/support, and on the right hand of the screen there is request repair, the dispatch a box for you to send your ipod to them in and send it back to you
     
  9. zach macrumors 65816

    zach

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    #9
    That's really interesting, checking/repairing in disk utility has given me that error on two separate occasions, but both were able to be formatted, and both were fixed by a format.

    Definitely call Apple, that's really weird.
     
  10. MontyZ macrumors 6502a

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    #10
    It's a little hard disk in the iPod. They do fail no matter how gentle you are with them, cause they're spinning wickedly fast for hours and hours.
     
  11. PlaceofDis macrumors Core

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    #11
    they actually spin up very little, because they load the songs into the memory, but they do spin, and they are mechanical, and things do go wrong
     
  12. AnewMac thread starter macrumors regular

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    #12
    I can hear it spinning, it revs up and then makes a small click noise and then dies back down. From what I have read elsewhere a click is a bad noise :eek: . I am going to check into Apple Support and keep everyone posted. Thanks for the help.
     
  13. PlaceofDis macrumors Core

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    #13
    definitely sounds like a harddrive problem, if you can hear it spin, thats not unusual, but the click is not a good sign at all. good luck and i hope you get it fixed/replaced
     
  14. AnewMac thread starter macrumors regular

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    #14
    I didn't see where it says request repair. I am probably overlooking it. Is it under the Services and Upgrades heading?
     
  15. PlaceofDis macrumors Core

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    #15
    ah they moved it sorry...
    http://www.apple.com/support/ipod/

    down the page, on the left side, under Repair Information is the link, sorry! :eek:
     
  16. AnewMac thread starter macrumors regular

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    #16
    Thanks a million. I was a bit worried about getting flamed if the link was right in front of my face! PHEW... ;)
     
  17. BurtonCCC macrumors 65816

    BurtonCCC

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    #17
    I got the exclamation folder and then wasn't able to mount the iPod at all... Apple sent me the most awesome packaging ever to ship it to them and a few days later I got a brand new iPod in the mail... possibly the best customer service ever...

    Daniel
     
  18. AnewMac thread starter macrumors regular

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    #18
    That is good to hear. Mine was engraved, and I have read in other threads that engraved ones take 2 to 3 weeks to be repaired. Am I correct with this?
     
  19. newwavedave macrumors member

    newwavedave

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    #19

    In the past when I've had iPod problems, I've just bought it in to the ARS and they've replaced it for me. If it needs to be engraved, I'd assume that takes a little bit longer. 2 to 3 weeks sounds like a little bit much though.
     
  20. AnewMac thread starter macrumors regular

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    #20
    I wouldn't mind having a "non-engraved" iPod. However I wonder what kind of trouble I would stir up if I asked for my iPod to be fixed but send it "non-engraved." My intuition says, better not ask.
     
  21. AnewMac thread starter macrumors regular

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    #21
    Filled out the request for repair form. Anyone know how long it takes to get the package here? I had to pay 32 bucks for shipping. I am already going trough iPod withdraws... :(
     

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