I just sat on the phone waiting 10 minutes for a cust. serv. rep. from apple so I could make an addition of an engraving to the iPod Mini I ordered and still hasn't shipped (and probably doesn't even have a hard-drive in existence yet outside raw materials!) The stupid cust. rep. told me that she would have to delete my original order, resetting my wait time just to add the engraving because apple wants to make the customer responsible for putting the engraving on themselves when they order the mini, so they can avoid being held liable for any errors in the engraving. BALONEY. How hard is it to send me an email for confirmation that what they think I want to engrave is/is not correct? How hard is it to add an optional page on my iPod mini order status page that would allow me to add/modify any potential engravings I want until the unit is shipped! If there are more customers outside myself who want to change/modify the engraving on the iPod (which is implicit in the way the customer rep. dealed with my question, as if they hear this question alot,) they should be flexible. I don't care if everyone and their dog is lined up to buy a iPod mini, I have been a valuable mac customer -got a 10gig and 40 gig iPod both of which I paid 500$ for, and this doesn't even mention the computers and everything else (upgrades .Mac, etc.) Why mess with customers over a $19 engraving!!!! I'm a very grumpy customer today!!