iPod mini problems! please help me!

Discussion in 'Macintosh Computers' started by blarg!, Dec 23, 2004.

  1. macrumors newbie

    Joined:
    Dec 23, 2004
    #1
    Every time i try to install the iPod cd it asks for english for installshield then it prepares and such, then it says

    1607: Unable to install InstallShield Scripting Runtime

    and its the same if i try to install the update too

    please help me, i have a long flight coming up and i need music!
     
  2. Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #2
    Some things that might help people help you... what version of Windows are you using? Cuz I know you aren't using a Mac! :p *giggles about InstallShield* And are you an admin account, if you're using one of the NT-based versions of windows, such as XP or XP Pro? It sounds like the installer is failing to write files to some portion of your hard disk, which is usually because it doesn't have permissions to do so.

    But don't worry...we'll get your music on that iPod, and you're going to LOVE it. :)
     
  3. thread starter macrumors newbie

    Joined:
    Dec 23, 2004
    #3
    i use windows xp home

    is there a way to give it permission?
     
  4. macrumors 68000

    crees!

    Joined:
    Jun 14, 2003
    Location:
    MD/VA/DC
    #4
    Log into the admin account and run the installer from there.
     
  5. thread starter macrumors newbie

    Joined:
    Dec 23, 2004
    #5
    I am in admin.
     
  6. macrumors 68000

    jimsowden

    Joined:
    Sep 6, 2003
    Location:
    NY
    #6
    Download the version from itunes.com and try installing that. If that fails, "drag your PeeCee into the garbage" and Mac your n00b ass.
     
  7. thread starter macrumors newbie

    Joined:
    Dec 23, 2004
    #7
    ok how bout i put it this way, how do i fix my ipod issue without buying a whole new computer
     
  8. macrumors 68000

    varmit

    Joined:
    Aug 5, 2003
    #8
    Sorry for the idiot above. So you are trying to install the Windows version of the software update utility, and its giving you errors.

    http://www.apple.com/ipod/download/

    Go to that URL and get the software. Use it to flash your iPod back to Factory defaults if your iPod is acting up, or just update it if that is all you want to do. And naturally, use iTunes to put your music onto the iPod.

    Now, if the installer shield thing is still giving an issue, I think you have a bigger problem other than trying to update your iPods firmware. Now, unless you iPod is causing trouble, I suggest not doing anything to it. Especially if you already have musci on it. the update only adds minor features.
     
  9. thread starter macrumors newbie

    Joined:
    Dec 23, 2004
    #9
    i already tried installing that and its the same error, i went to the installshield web site and it had the same problem i had on the website and it wouldnt install....

    would it help if i formatted it??
     
  10. macrumors 68000

    varmit

    Joined:
    Aug 5, 2003
    #10
    Does iTunes not reconize it? Why are you trying to install this software to flash the firmware? If you have music on the iPod already, and its not acting up, you dont' need the update for your trip. It only adds a few extra features that you could do without.
     
  11. macrumors newbie

    Joined:
    Nov 28, 2004
    #11
    go figure huh, its a PC... not that apples aren't repleat with their own problems, its just more icing on the preverbial cake.... buy a mac. end of story.
     
  12. macrumors 68040

    Daveway

    Joined:
    Jul 10, 2004
    Location:
    New Orleans / Lafayette, La
    #12
    I didnt even have to ask to know your on PC, i could tell by the error.
    You should go to ipodlounge.com or stupidpcusersforum.com

    Get a MAC!
     
  13. macrumors 68000

    jimsowden

    Joined:
    Sep 6, 2003
    Location:
    NY
    #13
    Are you kidding me? I say that, you call me an idiot, and then say the same thing I already did. You should get a mac too.
     
  14. thread starter macrumors newbie

    Joined:
    Dec 23, 2004
    #14
    Give me MONEY!

    I didnt ask to be flamed about having a pc, i asked for freaking help

    SHEESH...mac users...heh :p
     
  15. macrumors 6502a

    Joined:
    Aug 19, 2004
    #15
    Sorry ... when our best advice is "get a Mac," that means we have no idea how to help you. :p

    We're usually much more helpful chaps, but this sounds like one of those random Windows errors straight out of nowhere.

    Hopefully, someone with an iPod + Windows will see this thread, or alternatively you could try posting on a Windows-based forum (um, if those exist :p), since this sounds like a problem with the OS and not really a problem with the Mini.

    ----
    Edit: You might want to try to the ipodlounge forums, as suggested above. People there have iPods and *either* OS X or Windows.
     
  16. macrumors 68020

    Joined:
    Apr 18, 2004
    #16
    okay step one, remove everything that is ipod and itunes related from your comp using the add remove programs utility located in your control panel. next right click ur c drive and have it check for errors, you will have to restart ur comp for this, which is fine, let it do its thing.

    next dl this and install FIRST

    http://www.apple.com/ipod/download/

    then restart your comp, then install this

    http://www.apple.com/itunes/download/

    next plug ur mini in, itunes may open and thats fine, but close it out right away, start the ipod utility that u dled and have it "restore" the software on it, this will also bring it up to the latest version. after its done, disconnect the ipod by unmounting it, plug it back in ur comp and have a swell day :)
     
  17. macrumors 68000

    jimsowden

    Joined:
    Sep 6, 2003
    Location:
    NY
    #17
    We've all been there. Getting a mac was our grand solution, and it means less problems for everyone. Not everyone can afford one, but this is MacRumors. Not helpmewithwindowsRumors. Not trying to be mean. What bus are you using? usb 1? I've had problems with ipods and usb1. I suggest a $10 usb2 card from newegg, may make all the difference is all else fails.
     
  18. macrumors 68030

    jared_kipe

    Joined:
    Dec 8, 2003
    Location:
    Seattle
    #18
    The classic "trash can" trick...
     
  19. macrumors regular

    mattroberts

    Joined:
    Oct 25, 2003
    Location:
    Canada
    #19
    This is a known issue. See link below. And excuse the windows bashing - I just a got a mini today aswell.

    cheers
    m

    http://docs.info.apple.com/article.html?artnum=61927
     
  20. macrumors member

    Joined:
    Jul 19, 2002
    Location:
    central oregon usa
    #20
    n00bie snacks

    Eek...instructions on how to (probably) fix this are here:
    http://consumer.installshield.com/kb.asp?id=q108340

    Makes me glad I do run the mac...that looks like a pain in the keister. Maybe you won't need to run all nine steps and 18 sub-steps.
    Merry Christmas, anyhow. Maybe your seat-mate on the flight will have an iPod, you can bum a listen off of their 'Pod
     
  21. macrumors 603

    wordmunger

    Joined:
    Sep 3, 2003
    Location:
    North Carolina
    #21
    Wow. This Web site would be a great advertisement for a Mac.
     
  22. macrumors newbie

    Joined:
    Jan 9, 2005
    #22
    Cuba Tbird Had it Right

    I followed your instructions on my daughter's Ipod (regular not mini), and they worked great. Looks like SP2 creates some grief when attempting to load software directly from the IPOD and/or ITUNES website. Whatever the reason, if anyone else is having this problem, do exactly what Cuba is telling us. He is the man!!
     
  23. mms
    macrumors 6502a

    Joined:
    Oct 8, 2003
    Location:
    CA
    #23
    How about you learn how to capitalize it properly before you start giving such unwanted advice to people? At least they you might look slightly educated rather than absolutely moronic.

    It's obvious that we can't give much help here. Try iPodLounge, which is bound to have both Mac and Windows iPod users. I'm sure you won't get this Windows bashing this thread consists of and that the people over them have more expertise.
     

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